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Asset Management

Asset Management. Lee Ehinger AAC Meeting March 24, 2011. Physical Assets Mainframe servers Midrange Servers Application Email Backup Utility Infrastructure Devices SAN Network Devices Tape Expansion Units Disk Storage UPS Logical Servers LPARS Instances Virtual Servers

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Asset Management

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  1. Asset Management Lee Ehinger AAC Meeting March 24, 2011

  2. Physical Assets Mainframe servers Midrange Servers Application Email Backup Utility Infrastructure Devices SAN Network Devices Tape Expansion Units Disk Storage UPS Logical Servers LPARS Instances Virtual Servers End User Computing Intelligent Devices Network Printers Software License Entitlement Follow Asset through Lifecycle Original Purchase Installation Lifetime Tracking for Location(s) Ownership Usage Financials - TUAM Change Process via OrderNow Maximo GSMRT Refresh IMAC/Service Desk Break Fix Where NADC Campus and Remote Locations What is Asset Management?A Service Management Discipline to track assets through lifecycle

  3. Focus Areas • Processes • Many processes performed manually • Dual ticketing from Help Desk • Midrange Server Updates • Data Reconciliation • Maximo - TUAM - GSMRT inconsistent data reporting • Primary User to Asset assignment • Agency information updates • Locations • Cost Codes • User Updates • Employee/Contractor Information • Action list developed with GTA

  4. Data Improvements DATA Reconciliation / Validation – on going based on Maximo records • Primary User to Asset Association Cleanup • Unknown Agency Cleanup • People Table – new employee on-boards, exited employee • New Assets • Email/Groupwise tool to confirm User ID Last Logon • Next Steps • Automated Data Feed evaluation • DDM- data – Automated scan data • TUAM- Billing data • IBM Global Finance (Tie of asset to leasing data) • Determine & implement any further process improvements • Process Improvements • IMAC • Change Management • Audit Checkpoints • Agency focal data review for person assignment , cost code • ACT Data Collection

  5. ACT Data Collection • EUC Asset Collection Tool (ACT) • Registration Screen for each EUC device collects: • Primary User Name and Email • Office Address • Asset Tag • Takes approximately 2 minutes to complete • Targeted Roll Out for Assets Missing Primary User or Asset Tag • End Users and Agency Leads will receive notes with detailed instructions prior to rollout • Future use to verify information from all assets • Data will be used as checkpoint to validate IMAC reporting

  6. ACT Data Validation Tool Screen

  7. ACT Tool Instructions

  8. ACT Tool Instructions

  9. Next Steps • Service Catalog Requests • Employee OnBoarding and Separations • Software Entitlement • Reporting improvements • GSMRT • Process enhancements • Review tool • Data enhancements • Process checkpoints established

  10. Questions

  11. Backup information

  12. Hardware Asset Life Cycle Receiving Recorded Including Add New Asset To Maximo New Asset Placed in Service Asset Purchased & Delivered Update Asset Data in Maximo Request for Service / Change to Asset Multiple Changes Over Asset Lifetime Replace with New Asset Asset is no longer usable Dispose of Old Asset

  13. Asset Update Processes RFS Order Now Service Request Service Desk Request Order Now Purchasing IMAC or Change Mgt Service Request Modify Existing Device IMAC/Change Mgt Process including Asset Data Update Receiving including Add new asset to Maximo Build Device Change Mgt/IMAC Process Including Asset Data Update Refresh or Refresh on Fail Asset Data Maximo Decommission Existing Device Change Mgt/IMAC Process Including Asset Data Update Improved Business Intelligence Incident Management Configuration Management Install New Device Change Mgt/IMAC Process Including Asset Data Update Dispose of Old Device

  14. Software Entitlement Process SOG IBM SOG Order Now Software Entitlement IMAC SR Software Entitlement Purchase Software IBM Asset Management SOG Original Software Entitlement Data SWCM (Software Contract Manager) SOG BRAVO (IBM installed software collection) Missing New Software Entitlement Data DELL Agency Exception Process Deskside Software Scans SOG Missing Original Software Entitlement Data IBM TAD4D (Server Scan tool) TRAILS (IBM software recon tool) Reports for Agency Review, EUC refresh

  15. Process Asset Management Universe Server and Mainframe Incident/Problem & Change Management Purchasing Asset Management Account Finance & Billing Employee/ Contractor OnBoarding & Separations IGF Software License Entitlement, enterprise wide licensing New Agencies End User Computing Refresh Configuration Mgt IMAC & Help Desk New Locations Reporting Spare Machine Utilization New Cost Centers End User Name For Every Device Purchased Cost Center For Every Device Purchased Asset Moves

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