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CONSUMER ED. – COMPLAINT PROCESS

CONSUMER ED. – COMPLAINT PROCESS. THE COMPLAINT PROCESS . Start with the seller – always try to take your complaint to the seller 1 st HAVE WITH YOU: The product The receipt A list of facts (when you bought it, how you bought it, what's wrong with it, how you want it fixed)

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CONSUMER ED. – COMPLAINT PROCESS

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  1. CONSUMER ED. – COMPLAINT PROCESS

  2. THE COMPLAINT PROCESS • Start with the seller – always try to take your complaint to the seller 1st • HAVE WITH YOU: • The product • The receipt • A list of facts (when you bought it, how you bought it, what's wrong with it, how you want it fixed) • Act RATIONALLY, not Emotionally!

  3. Complaint steps 1-5 • Go to the store, explain your problem to the salesman – write that person’s name down. Be fair! (Don’t ask for a brand new upgraded TV if your remote doesn’t work!!) • If the Salesman can’t help, or won’t help, ask for the Manager • If the manager won’t help, write a complaint letter to the manufacturer, or the home office of the store. Send a copy of the receipt, do not act EMOTIONAL! • If you are still unsatisfied, contact the BBB. Then if you are still mad, contact your state’s Attorney Generals office • Last result – bring a lawsuit

  4. NOW………….. In small groups of 3-5 you are to create a SKIT!! • INCLUDE: • 1. buying the product • 2. not liking the product • 3. returning the product • 4. dealing with the salesman / saleswoman • 5. asking for the manager • 6. explain to the manager that you will contact the stores main office and the BBB • Remember: ACT RATIONALLY – not emotionally Don’t argue or yell – be nice

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