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Harry Chapman Principal Bay Area Consulting Group LLC Hchapman@baconsulting (415) 971-5746

Attendee Expectations – Course Overview. Harry Chapman Principal Bay Area Consulting Group LLC Hchapman@baconsulting.net (415) 971-5746. 1. One Market Plaza Suite 1100 San Francisco, CA 94105. Harry C. Chapman. Principal. Phone: 415-971-5746 Email: hchapman@baconsulting.net.

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Harry Chapman Principal Bay Area Consulting Group LLC Hchapman@baconsulting (415) 971-5746

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  1. Attendee Expectations – Course Overview Harry Chapman Principal Bay Area Consulting Group LLC Hchapman@baconsulting.net (415) 971-5746 1

  2. One Market Plaza Suite 1100 San Francisco, CA 94105 Harry C. Chapman Principal Phone: 415-971-5746 Email: hchapman@baconsulting.net Introductions Instructor Harry Chapman Bay Area Consulting Group – San Francisco Principal – One of three in the company Reason for attending – I have assisted a number of companies improve their understanding and use of performance measurement including projects to implement the Balanced Scorecard. I am looking forward to sharing the tips I have learned with you as well as learn from you your observations on how to use performance measurement to improve IT performance. Expectations – I am interested in your perspective and your experience with performance measurement for IT. Please tell us your: Name Company Position Reason for attending Expectations

  3. Expectations • What the Course is not: • The “silver bullet” - a list of IT performance measures that you can readily apply at work • What the Course is: • An opportunity for you to learn and experience what makes performance measurement effective to enable change • A chance for you to break some preconceived notions and begin to think differently about the opportunities for improvement that surround you at work

  4. Agenda Day 1 1 2 3

  5. Agenda Day 1 4 5 6

  6. Agenda Day 1 7 8 9

  7. Agenda Day 1

  8. Agenda Day 2 10 11 12

  9. Agenda Day 2 13 14 15 16

  10. Agenda Day 2 17 18 19 20

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