Intervention or interference

1. Supporting staff Ann Robertson and Mandy Malcolmson Intervention or interference

2. Welcome to........ Workshop 5 Supervision and Support of staff providing services.

3. Aims of the Workshop • Examine what choices and behaviours may challenge individual values. • Exploring how staff feel and whether it is intervention or interference? • Explore good practice in supporting front line staff.

4. Things to consider..... Balancing........... • The human right to be protected with the right to privacy and individual life choices. • Agencies responses to adults who make choices that cause anxiety for others. • Duty of care as a service provider and as an individual. • Adult Support and Protection / Adult at Risk

5. What would stop staff from reporting concerns?

6. What would stop staff from reporting concerns? • Fear of retribution • Fear of breaking confidence • Fear of destroying relationships • Fear of being wrong • Not wanting to be involved • Unsure of what to do

7. Questions to answer during case studies..... • What should the staff / services do? • What would constitute Intervention? • What would constitute Interference? • How would you support the staff members involved in this case?

8. How do we empower staff to raise concerns?

9. How do we empower staff to raise concerns? • Listening to staff • Training and developing staff • Open door policy • Staff meetings • One to one discussions • Safe environment • Feedback

10. How do we get better at working together • Communication • Professional conduct • Avoid blame culture • Everyone accepting responsibility • Being person centred • Responding appropriately to concerns

11. Information for plenary session • Training • Service Delivery • Multi-disciplinary Working • Other