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Professional Communication Semester II, 2010-2011

Royal University of Phnom Penh Institute of Foreign Languages Department of English. Professional Communication Semester II, 2010-2011. Subject : Communication Skills 402 Class : E4.9 Lecturer : HOR Soknak Students : CHEA Visithyro CHHIM Try CHHOUR Kimhy

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Professional Communication Semester II, 2010-2011

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  1. Royal University of Phnom Penh Institute of Foreign Languages Department of English Professional Communication Semester II, 2010-2011 Subject : Communication Skills 402 Class : E4.9 Lecturer : HOR Soknak Students : CHEA Visithyro CHHIM Try CHHOUR Kimhy HONG Sokonthea PENG Veasna Y Manoka Group Presentation

  2. Conflict in work place RUPP, IFL, PC, E4.9, 2010-2011, Presentation of Mediation & Arbitration

  3. Conflict needed third party intervention (Mediator & Arbitrator) RUPP, IFL, PC, E4.9, 2010-2011, Presentation of Mediation & Arbitration

  4. Figures and Statistics RUPP, IFL, PC, E4.9, 2010-2011, Presentation of Mediation & Arbitration

  5. Content: Mediation & Arbitration • Definition • Characteristics • Process • Pros & cons Stop!!! Mediator/Arbitrator

  6. I. Definition • Mediation:The process to advises both or all groups, acts as intermediary and suggests possible conflict solutions. • Arbitration:have decision-making powers and can impose a settlement on the conflicting parties, which means the appointment of an independent person to act as an adjudicator (or judge) in a dispute, to decide on the terms of a settlement. Both parties in a conflict have to agree about who the arbitrator should be, and that the decision of the arbitrator will be binding on them all. Arbitration differs from mediation and negotiation in that it does not promote the continuation of collective bargaining: the arbitrator listens to and investigates the demands and counter-demands and takes over the role of decision-maker.

  7. Exhibit 1 (Source: Steven L. M. & Mary Ann V. G. (2005). Organizational Behavior) High Level of process control Low High Level of decision control

  8. Difference between Mediation and Arbitration RUPP, IFL, PC, E4.9, 2010-2011, Presentation of Mediation & Arbitration

  9. II. Characteristics • Independent & neutral • Communication skills • Understanding the issues • Legal knowledge • Creative in presenting options for settlement • Good judgment

  10. III. Process

  11. Process RUPP, IFL, PC, E4.9, 2010-2011, Presentation of Mediation & Arbitration

  12. IV. Pros & cons Pros: • Promote cooperation • mend relationship • Confidentiality - privacy • Flexible • Save time and cost

  13. IV. Pros & cons (con’t) Cons: • Cost • Unfavorable acceptance • May not resolve the • conflict effectively • May go to court anyway

  14. References: • Steven L. M. & Mary Ann V. G. (2005). Organizational Behavior. New York: McGraw-Hill • http://www.ada.gov/medbroch.htm • http://www.beckerlegalgroup.com/a-d-mediation • http://imarketingsolutions.com/diversityresources/rc_sample/mediation1.html • http://www.nolo.com/legal-encyclopedia/arbitration-pros-cons-29807.html

  15. Thanks for your attention! Q & A

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