1 / 18

Leveraging Technology to Solve Retail Asset Protection Challenges

Leveraging Technology to Solve Retail Asset Protection Challenges Mark Stinde- Sr. Director, Asset Protection January 3, 2012. Session Agenda. Overview of 7-Eleven Asset Protection Challenges at 7-Eleven In-Flight Technology Solutions for Asset Protection

gretel
Télécharger la présentation

Leveraging Technology to Solve Retail Asset Protection Challenges

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Leveraging Technology to Solve Retail Asset Protection Challenges Mark Stinde- Sr. Director, Asset Protection January 3, 2012

  2. Session Agenda Overview of 7-Eleven Asset Protection Challenges at 7-Eleven In-Flight Technology Solutions for Asset Protection Integration of Solutions to Maximize Systems Building Infrastructure that Supports both the Current and Future Needs of the Business Questions

  3. 7-Eleven – World’s Largest Convenience Retailer • 40,000 Stores Worldwide • Operating in 16 Countries • Worldwide Revenue $62.5 Billion • Over 7,000 Stores U.S. and Canada • Predominately Franchised 3

  4. Respond and Report Critical Incidents Theft and Fraud Focus Reactive Approach Asset Protection- Overview 2010 • Opportunities • Reactive versus Proactive • Event Driven • Respond and Report • Limited Technology • Data Mining inefficient and ineffective • Case Management non-existent • Significant theft, fraud in the stores • Safety/Risk Management • Limited resources in Asset Protection • Transition from Corporate to Franchise • Strengths • Robbery Prevention Programs • Response to theft and fraud • Incident Management/Loss Recovery Current Best in Class • SME on all areas of Asset Protection • Business Leaders • Strong Business Acumen • Leveraging Technology and Data • Proactive Approach

  5. Revenue/ Profit Assurance Inventory Variation Control Incidents and Investigations Safety and AP Awareness AssetProtection Team Asset Protection Core Strategy

  6. 7-Eleven Franchise System- Partnership • 7-Eleven • Own the location or hold the lease • Responsible for most of the occupancy costs • Utilities • Maintenance Expense (Most) • General Liability Expense • Marketing/Brand • Finance Inventory • Franchisee • Initial Franchise Fee • Labor Expenses • Payroll • Workers Compensation Insurance • Maintenance (Some) • Inventory Shortage • Shared • Merchandise Write-offs • Gross Profit *** Franchisee can purchase up to 15% of their merchandise from Non-Recommended Vendor

  7. In Flight Technology Solutions • Exception Based Reporting • Exception Reporting • Fraud Management • System Integration • Case Management System • Case Management • “Cradle to Grave” Resolution • Asset Recovery • System Integration • Talent Investment • Investigations • Field AP Specialists • Networked In-Store Video • DVR Technology in all Stores • Networked for Remote Access • System Integration • The utilization of Video Analytics

  8. The Asset Protection System 6) The Asset Protection Field Manager accesses both systems via the web and manages the investigation information and results. 1) Transaction activity captured in the POS T-Log is sent from the store’s ISP to the HP Data Center. Data Center 4) The video is networked at the store and is called up for exceptions identified in the Secure Tool. Video evidence can be stored in either Secure or APIS as digital evidence. Asset Protection Team 2) The POS T-Log is captured in an unedited form and sent along with other data feeds (21 in total) to the “Secure” Exception Based Reporting tool. Some feeds are also sent to APIS. 5) When a condition of concern is identified a ticket is logged in the Case Management tool (SaaS) with the associated data from the EBR tool. 3) The “Secure” EBR tool (SaaS) collects data & flags potential fraud or other risk conditions based on the criteria established by the AP team.

  9. The Secure Portal Investigators have an overview of system activity, quick links to reports and system configuration The portal is customized for each user’s or role requirements

  10. Secure Questions Automated queries are created to monitor specific fraud risk areas are saved in the system to process data

  11. Secure Investigations Results of Saved questions are fed into the Investigation Center where investigators can review suspect transactions

  12. Secure Transaction Viewer Users can drill into the investigation results to see the details of specific transactions which have been flagged by the system. • Transaction viewer will have access to details such as: • Receipt View • Tlog Audit View • Store Sequence • CCTV footage

  13. Infrastructure to Support the Future • In considering all of our technology solutions, we are balancing our current needs with those of the future. • How flexible is the solution, and can it accommodate future needs? • Is the provider committed to further development of their solution? • Can the solution continue to support our needs as we grow in store count and scale? • Can the solution easily integrate with other solutions that are currently in place or may be added?

  14. Front Door Path Analysis

  15. Front Door Pay & Leave

  16. Arlington Advanced ATM Path

  17. Arlington - People Count

  18. Questions

More Related