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This article discusses the importance of communication in patient education, including addressing patients by title, maintaining courtesy and respect, and protecting patient privacy. It also explores the role of the technician in patient safety and the significance of reinforcement in patient education.
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Communication Patient Teaching
Communication • Address patients by title (Mr.) • Do not use nicknames • Courtesy • Respect and dignity
Communication • Never discuss personal problems • Do not talk about patients • Protect patient’s privacy and confidentiality • Eye contact
Communication • Active listening • Focus on patients words • Use open ending questions -ex. Tell me what you eat yesterday - Describe the pain in your hands
Patient Education Role of technician- spend the most time with the patient PCT role in patient safety immediate Reinforcement-thorough understanding of CKD
Patient Education • Readiness- -Adults learn when they are ready -Pain and fear make learning impossible
Patient Education • Appropriate level -All teaching must be tailored to the learner -Patients ability to read, see hear and understand the language -Alert the team to barriers to learning
Patient Education • Reinforcement -most people need to hear a concept 5-8 times before they learn it • Belief -individuals must believe that what they are being taught is true and will benefit them
Self Management • Avoid non-compliant or non-adherent • Follow treatment plan • Take medications • Follow treatment regime • Follow diet
