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This document is complete only together with the oral presentation and the subsequent discussion.

Videoconference Presentation Business Process Re-Engineering in Public Sector Projects Moscow, May 17, 2007 Dr Axel G Koetz. This document is complete only together with the oral presentation and the subsequent discussion.

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This document is complete only together with the oral presentation and the subsequent discussion.

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  1. VideoconferencePresentationBusiness Process Re-Engineeringin Public Sector ProjectsMoscow, May 17, 2007Dr Axel G Koetz This document is complete only together with the oral presentation and the subsequent discussion. Methodology is intellectual property of KPI Cologne and only for use with permission of KPI Isolated use of individual exhibits might cause misunderstandings. Questions: Dr Axel G Koetz, KPI, axel.koetz@koetz-ag.com; Tel +962 777 6 2992 or +49(0)221 94 11801

  2. The Masterplan for Design of Business Processes ... One Example of Many Preliminary Task Definition Preliminary Process Model Process (Structure) Description Resource Utilization Analysis Government Goals Service (Product) Strategy and Optimization Guidelines Customer Needs SWOT of actual Situation Best International Practice Non-Strategic Quality Criteria Local Situation and Practice Cost / Burden Restrictions Legal Restrictions Process Requirements Definition Process Design IT-Implementation

  3. Different Views on BPR Focus on Customers Needs Focus on Internal Capacities BPR Projects Focus on IT Systems Involvement Ownership Motivation Prerequisites

  4. Revealing of Hidden Agendas Consequences for Political and Senior Mangement Consequences for Employees (real and imagined) Process Ownership and Acceptance of Changes Prerequisites for Implementation Need for Early and Consequent Involvement of Management and Staff Need for Training Need to create „Win-Win-Situations Internal Capacities:Questions Behind the Technical Process

  5. Involving Staff and Clients:Participation in Project Structures I Steering Group All Staff PC Client Panel Staff Panel Core Project Team (Internal / External) Local Group Info Group Task Group

  6. Steering Group sample (Germany) Chairperson – Head of the respective unit Managers of the unit Managers from other involved / related units and/or customers Representatives of Unit Employees Representative of the Governmental office responsible for BPR Project Structures: Steering Group Task: Elaborate TOR for the Re-Engineering Process, ensure a smooth implementation, make key project decisions

  7. Core Project Team (Germany) If Project team is „external“: Project Coordinator Project Manager BPR Experts Internal Manager Counterpart to Project Manager Project Structures: Core Project Team / Project Coordinator Task Core Project Team: Do the project work; integrate workgroup results, do the work that is too technical for work groups Task Project Coordinator: Coordinate project team with internal structures; Give internal view, give early warnings

  8. Work Group sample (Germany) BPR Expert as Work Group „Moderator“ Employees / Specialists from the respective unit, representing Special functions Special local / regional offices Special „interests“ Specialists from other related units / stakeholders Partly: Employees representatives Project Structures: Task / ... /- Groups Task: Ensure Information Transfer and Process Ownership; develop realistic solutions

  9. Customers Panel Staff Panel: Representatives of Customers Individual Customers Customers Organizations External Experts Employees which will be involved in the changes All Sub-Units All Levels Project Structures:Panels Task: Check TOR, Interim Results and Draft final results for realism, propose changes, help to optimize proposals

  10. Project Start Information (1, 2) Selection of Workgroup participants (2, 3) Startup workshop and Methodology training (1a, 2, 3) Comments + Proposals (1) Analytical work (2, 3) Feedback on Analysis Results: Workshops (1a, 2, 3), General (1) Design Workshops, Requirements Catalogue (1a, 3) Process design (3) Prototype Presentation (1a, 2, 3) Group 1: All Employees Group 1a: Lower/middle management and specialists in pilot units Group 2: Employees Representatives (formal information) Group 3: Employees involved in Workgroups Involving Staff:Participation in the Process

  11. Business Processes and Permanent Improvement Cost per Unit Fees IT Solution Business Process User / Client Experience Government Goals Achievement

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