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Global Research NOC Update

Global Research NOC Update. James Williams Indiana University williams@iu.edu. Topics to be Covered. Global NOC Overview Global NOC Outage Report Global NOC Concerns Global NOC Plans. Global NOC Overview. 7 x 24 x 365 Operations 1125 Trouble tickets; 880 Abilene; 245 “non-Abilene”

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Global Research NOC Update

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  1. Global Research NOC Update James Williams Indiana University williams@iu.edu

  2. Topics to be Covered • Global NOC Overview • Global NOC OutageReport • Global NOC Concerns • Global NOC Plans

  3. Global NOC Overview • 7 x 24 x 365 Operations • 1125 Trouble tickets; 880 Abilene; 245 “non-Abilene” • 15 staff • Manager; 4 Leads; 7 “operators”; 3 hourly • (Dedicated TransPAC and Global support) • Also supported by Abilene and IU infrastructure • (facilities, engineering, Web page development, administration)

  4. Global NOC Networks • STAR TAP/Euro-Link/TransPAC Networks • Abilene (Internet2) • MIRnet (to Russia) • AMPATH coming soon [June 15?] (to South America) • IU campus networks

  5. Global NOC Outage Report • STAR TAP/Euro-Link/TransPAC Networks • Scheduled/Unscheduled Outages • Duration of outages

  6. Overall Network Statistics Network # of tickets % STAR TAP 185 74 Euro-Link 43 18 TransPAC 19 8 245

  7. Euro-Link Outages

  8. Euro-Link Unscheduled Outages - Duration

  9. STAR TAP Outages

  10. STAR TAP Unscheduled Outages - Duration

  11. TransPAC Outages

  12. TransPAC Unscheduled Outages - Duration

  13. Global NOC Concerns and Questions • Communication between Networks and NOC • Adequate from both perspectives? • NOC relationship and interaction with AADS

  14. Global NOC Plans • New Trouble Ticket system • Direct contacts for longer outages • More emphasis on performance • STAR TAP weather map

  15. Questions and Comments James Williams williams@iu.edu

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