Innovative Workforce Development Partnerships

1. Innovative Workforce Development Partnerships Co-Presenters: FALL 2011 Conference Ms. Diane Bachor Winthrop University Hospital Dr. Ileana M. Carillo Workforce Development Nassau Community College

2. Description Nassau Community College and Winthrop University Hospital enjoy a successful partnership that has provided training to hundreds of individuals over several years.

3. Background • How it evolved: • NCC had an Open House for businesses to come and find out about the courses and resources the college offered. • Follow up conversations • Meetings to identify course offering specifics • Started scheduling classes!

4. Progression/Timeline • Growth • College was able to implement quickly • Existing relationships increase opportunity to obtain grants/funding with tight deadlines

5. Why Implement Workforce Development Programs? Benefits: • Better trained workforce • Improves regional economy Considerations: • Demographics • Population (profile of local area) • Industry • Locale • Needs of area

6. Program Design, Development, and Implementation Programs and content are developed by the College according to the specifications of the healthcare institution. Ex: Regulatory compliance, mandates, to implement policy, legal considerations, raise skill level, update new technology, risk management, support • Goals • How to Achieve • Target Group • Outcomes • Assessment

7. Details, Details . . . • Why? • Who? • What? • When? • Where? • How? • $

8. Providing quality training is an investment in employees that meets the needs of business, stakeholders, job seekers etc. Why Train? INDUSTRY • Healthcare Technology is growing and continuously changing • Maintain credentials • Keeps staff current with industry compliance, regulations • Provides current technical skills for changing technology/facility/ system/service EMPLOYEES • Increases morale through recognition • Increases employee loyalty, retention • Opportunity for entry to a career, individual employee growth, and a ladder for advancement PATIENTS • Patients benefit from more competent workers • Improves data REGION • Jobs Created/Economic Development Ensures the greatest return!

9. Why Partner?

10. Who Should be Trained? • All levels of employees: physicians, coders, technical staff, direct care personnel, etc. • Everyone requires updated training, skill enhancement, and keeping current on requirements in the healthcare field which are constantly advancing.

11. What? - Determining Content Use various methods of data collection on an ongoing basis: FORMAL INFORMAL

12. When? • Medical facilities work 24 hours a day • Classes are customized and delivered at times that coincide with work shifts • Meeting timeline of grants

13. Where? • Classes are usually held at the hospital’s location • Classes requiring different equipment, software or logistical set ups are held at the College if need dictates

14. How? • Set up outcomes and goals ahead of time • Reevaluate and reassess continually, making adjustments to fit the needs of the project Providing Incentive • Provide support and opportunity through a learning focused environment • Setting up training time while on work time; release time • Customizing schedules

15. Other Considerations Educational Institution Healthcare Organization

16. More Details, Details . . . . “Show Me the Money” Obtaining funding • Grants • Tuition Reimbursement Programs • Employer Investment • Quality Training/Value • Keeping costs curtailed/fixed within the budget • Maximizing benefit • Ensuring future funding Best value for the dollar: The Community College

17. Win/Win/Win • Hospital gains a better educated workforce, keeping up with technology, maintaining compliance. Patients receive a higher quality of care • Employee gains professional development, new skills, opportunity for advancement • College gains revenue, meets the needs of learners and the workforce • Economy/region gains a better qualified workforce, increased tax base

18. What’s Working? Healthcare Institution: • Program growth • Successes leads to growth, more hiring, increased services • Use it as a model for other grants • Better statistics, show results and outcomes • Better morale, improved teamwork Patient Care: • Better-served patient Examples of Course Content

19. Benefits of a Partnership • A steady, repeat relationship with a good partner is beneficial in terms of dealing with the efficiency and volume of the paperwork required when training is funded through a grant • Having a partner that will deliver in a timely manner helps in meeting the criteria of getting the grant, meeting the requirements, and often exceeding the goals.

20. Successful Strategies

21. IDEAL PARTNER

22. Implementation Planning Planning More Planning

23. Successful Strategies

24. Lessons Learned

25. Looking Ahead Recommendations • Evidence-based planning • Choose partner carefully • Keep abreast of new funding requirements (criteria, qualifications of partners, content, expected future renewal)

26. THANK YOU Ms. Diane Bachor Winthrop University Hospital 259 First Street Mineola, NY 11530 (516) 663-4918 dbachor@winthrop.org Dr. Ileana M. Carillo Workforce Development Nassau Community College One Education Drive, 356 East Road Garden City, NY 11530 (516) 572-7489 workforce.development@ncc.edu