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RESPONDING STYLES Fatma GÜZELCAN Başak AKINCI Naciye SEYREK

RESPONDING STYLES Fatma GÜZELCAN Başak AKINCI Naciye SEYREK. FATMA GÜZELCAN. WHAT IS COMMUNICATION PROCESS?. A process. Information is exchanged between individuals. Common system of symbols,

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RESPONDING STYLES Fatma GÜZELCAN Başak AKINCI Naciye SEYREK

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  1. RESPONDING STYLES Fatma GÜZELCAN Başak AKINCI Naciye SEYREK

  2. FATMA GÜZELCAN

  3. WHAT IS COMMUNICATION PROCESS? A process Information is exchanged between individuals Common system of symbols, signs or behaviors

  4. COMMUNICATION PROCESS

  5. Receiver; must attent to interpert and response to the transmitted message • To attain the goal of acceptence • of the message receiver uses; • Attention • Comprehension

  6. Feedback; is the sender’s way of determining the effectiveness of his/her message Feedback includes nonverbal verbal

  7. Why are certain persons more succesfull than others in personal lives in professional lives

  8. If a communication problem happen, WHAT WENT WRONG?

  9. “Wouldn’t is be extremely useful to have a simple formula of effective communication which can be used in all circumtances”Martin Hahn

  10. A FORMULA OF EFFECTIVE COMMUNICATION EC=SI+IO-DF

  11. SELF-INTEREST

  12. INTEREST of OTHERS Helpful strategies to discover others’ interest PAIR Approval P=Placate(listen, empathize, respond with concern) A=Attend(to the other) I=Investigate(Circum-tances details of issue) R=Resolve(decide on action to take) • Five Step • Step1: Listen • Step2: Respond • Step3: Decide on Action • Step4: Take Action • Step5: Follow up

  13. BAŞAK AKINCI

  14. DISTURBING FACTORS • Differences in perception • 2)Incorrect filtering • 3)Language problems • 4)Poor listening • 5)Differing backgrounds

  15. DIFFERENCES in PERCEPTION our mind absorbs our experiences in a unique and personal way

  16. Selective Perception

  17. DIFFERENCES in PERCEPTION(cont’) Perceptions are influenced by Learned Elements Physical Elements Environmental Elements

  18. DIFFERENCES in PERCEPTION(cont’) Example: see physically & interpret culturally RED in China RED in U.S.A stop Good fortune anger excitement in debt

  19. INCORRECT FILTERING Filtering is screening out before a message is passed on to someone else. Filters may ‘translate’ our receiver’s ideas and responses before passing them on to us.

  20. INCORRECT FILTERING(cont’) To overcome Establish more than one channel condense message information to bare essentials Eliminate intermediaries as possible

  21. LANGUAGE PROBLEMS Sources of language problems Choosing words according to culture &subculture Different meanings of a word Different interpretation ways of words

  22. LANGUAGE PROBLEMS(cont’) To overcome Use the most specificand accurate words Use language that describes rather than evaluates Select understandable words

  23. POOR LISTENING Occurs when people are forced listen to info difficult to understand little direct bearing on their lives.

  24. POOR LISTENING(cont’) To overcome Paraphrase what they have understood Listen without interrupting Try to view the situation through the eyes of other speakers

  25. DIFFERING BACKGROUND To overcome Avoid project your background onto ohers’ Avoidusing stereotypes and being prejudiced Clarify your own and understand background of others

  26. GIVING CONSTRUCTIVE FEEDBACK Direct feedback toward behavior, not person Take needs of receiver into account first. Make use of “I” Statements

  27. GIVING CONSTRUCTIVE FEEDBACK (cont’) Focus on actions rather than motives. Make feedback descriptive rather than judgmental. Make feedback specific rather than general

  28. GIVING CONSTRUCTIVE FEEDBACK (cont’) Share information rather than give advice. Be sensitive to timing and selection. Check whether receiver understood yourfeedback.

  29. NACİYE SEYREK

  30. EFFECTIVE RESPONSES • Understanding • Clarification • Self-disclosure • Questioning • Info. Giving • Reassurance • Analytical • Advice Giving EFFECTIVENESS 

  31. 1) UNDERSTANDING Honest & frank communication Feelings-oriented response

  32. 1) UNDERSTANDING(cont’) Sensivity&understanding Strong negative feelings “Understanding is empathy and can repair a damaged relation ”

  33. 2) CLARIFICATION What is the other person saying? Identify significant feelings significantly emerging

  34. 2) CLARIFICATION(cont’) Echoing last few words Summarizing relevant/paraphrasing point • “Reinforce your desire • to see from • other's point of view.”

  35. 3) SELF-DISCLOSURE Give others insight into who you are Share something about yourself

  36. 3) SELF-DISCLOSURE(cont’) Anxiety Similar problems&life concerns

  37. 4) QUESTIONING Allow others to develop a point Closed Questions Open Questions

  38. 5) INFORMATION GIVING involves relating facts in an objective manner without judgement or evaluation. useful in giving Negative Feedback Positive Feedback

  39. 6) REASSURANCE Reduce anxiety Diffuse intense feelings Express confidence

  40. 7) ANALYTICAL Analyze,explain or interpret NOT reassurance reassurance+ thougts,feelings,values

  41. 8) ADVICE GIVING Others are being measured by your personal value system and are found somehow lacking. This is a process of blaming others for their own problems.

  42. WHAT ABOUT NEGATIVE MESSAGES? RESPONDING TO NEGATIVE MESSAGE Sense others’ needs & feelings Blame yourself Blame himself Sense your own needs & feelings

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