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The Premier Executive Team • Mark BriggsChairman and CEO • Previous experience: • CEO of ClientLogic, a $450 million BPO in the customer care and fulfillment space with 13,000 employees, 42 facilities, and operations in 12 countries. • CEO of Intelligent Electronics, a $4 billion PC distributor • CFO and later COO of Ingram Micro and predecessor Ingram companies. Ingram Micro is the largest distributor of microcomputer products globally with revenues of $20 billion+. • Jeff MichelPresident and COO • Previous experience: • COO of ClientLogic. • COO of Alliance Data Systems, an $800 million BPO in the private label credit card and merchant bank card business. • CIO and later COO of Electronic Payment Service (Mac Network), one of the largest ATM networks in the United States. • Took JC Penny & Sears from Catalogue to internet and established their 1st Call Center operations. • President of JC Penney Telemarketing, a 12,000 person – 16-site call center network • Patrick SullivanSenior V.P. of Operations • Previous experience: • Senior Solution Delivery Officer at ClientLogic, overseeing 8 of the 16 North American call centers. • Vice President of Call Center Operations for the following companies: OfficeMax, Alliance Data Systems, and JC Penney Company • Director of JC Penney Call Center in Nashville, oversaw a 425 position, 1,250 person call center • Controller of the JC Penney Telemarketing Division • Steve Kawalick CFO • Previous experience: • General Counsel / CFO at the International Operations of ClientLogic. • Led the legal negotiations in the largest and most significant outsourcing transaction with British Telecom valuing over $450 Million • Grew the International business from $66 Million in 2000 to $179 Million in 2003. • Served as Corporate Counsel, Assistant Secretary and General Counsel at Intelligent Electronics (NASD:INEL) Company Confidential

Membership and Awards Company Confidential

Overview / Vision & Mission Overview The IFS Division of Premier BPO, is an Insurance and Financial group that sells, services and Provides back office services for Health and Life Insurance, Medicare, and Property & Casualty (Auto and Homeowners) Insurance carriers, agencies and third party administrators. Our suite of products and services make insurance and financial companies more efficient, productive and profitable. Licensed in all 51 U.S. jurisdictions, Premier’s IFS Division can handle the full Life Cycle of an insurance or financial services customer from Lead Generation to Sales to Customer to Policy Issue and Accounting to Claims Notification and Processing. We accomplish this through a keen understanding of the marketplace to ensure quality interactions and process. Vision Premier BPO was founded in 2003 by a group of BPO Industry veterans who shared a vision that not only was offshore going to be the growth opportunity of the future but the types of services provided would become more value added. At that time BPO was moving from simple data entry and tier 1 tech support to higher end services such as claims processing, billing support services, HR and accounting, market research, and hundreds of other business functions. Premier BPO was founded to provide those higher value added services which we believe will far exceed IT outsourcing. Mission Leading sales delivery channel solution for insurance and financial products through proactive leadership and performance focus. Company Confidential

Service Offerings Company Confidential 5

Financial Functions • Accounts Receivable (A/R) and Accounts Payable (A/P) • Collections Methodology: • The Accounts Receivable Department of Premier BPO, Inc. has a thorough knowledge of and experience in SAP R/3 software, providing an overall system for planning, controlling and monitoring • Premier vigilantly and aggressively monitors the printing, mailing and electronic delivery of Accounts Receivable documents. • Premier's experience in invoice design, formatting, composition and printing provides mass customization of the invoice document according to the dictates of the client who, to the extent that they choose to be, is always involved in every stage of the process • Invoices are custom formatted, according to pre-defined business rules and client's requirements, resulting in a document unique to each customer Company Confidential

Financial Functions (Continued) Premier Efficiency and Effectiveness: Premier's Accounts Receivable Outsourcing Services Provide Centralized Control Over Receivables and Other Best Practices Premier's substantial experience, resources and proven practices in financial management offer our clients a comprehensive set of Accounts Receivable management services Premier maintains a strict system of internal accounting controls and procedures that ensure transactions are authorized, recorded and reported properly to include, but not limited to, the following: • Periodic Audits • Written Policies/Guidelines • Careful Selection and Training of Qualified Personnel • Detailed Review Procedures • Time-tested Goals to Ensure Optimum Integrity Company Confidential

Financial Functions (Continued) Methods of Payment Offered: • Premier offers a variety of modes of payment, including: • Check Payments • Electronic Payments • Credit Card Transaction Management: CHECK PAYMENTS: All payments made in the form of checks will be delivered directly to the client's Lock Box address and retrieved by courier service which then delivers the payment to the bank's processing center where they are scanned and uploaded to the bank's website in order for Premier to download the payment and, simultaneously, forward the remittance for posting Company Confidential

Financial Functions (Continued) ELECTRONIC PAYMENTS: Premier also has the capacity to receive electronic payment of invoices in ACH and WIRE formats. Premier can establish an e-mail address to which remittance information can be sent and suggests that this method be used in providing payment detail for electronic funds transfers. Delivery of the remittance information to this address will ensure that EFT and ACH payments for your accounts are credited immediately. The client will send the invoice details for credit to the proper invoice. CREDIT CARD PAYMENTS: If a customer submits payment by credit card, their account is setup accordingly and, as soon as the invoice is generated, the system directly charges the customer's credit card through Payment Tech (service used by the client to settle credit card transactions). Payments on all credit card transactions are received within 48-72 hours. Company Confidential

Call Center Services: Overview • Premier BPO understands how important Customers are for your Business. • Premier BPO has designed Call Center solutions that help businesses keep pace with latest market trends and changing customer demands. We understand that, in this era of technology and innovation as well as fierce competition to achieve market share. exceptional customer care and engagement is indispensably vital for the growth and survival of businesses. • Premier BPO’s well planned, optimally implemented, customized solutions empower our business Clients to move well beyond mere traditional execution of customer service. We ensure implementation of innovative approaches built around your customer needs in order to deliver value-added services across all functions of customer relationship management. • Premier BPO's suite of Call Center Services includes, but are not limited to the following solutions: • Customer Care • Lead Generation • Technical Support • Outbound Sales Support • Inbound Sales Support • Taking and Completing Orders Company Confidential

Premier BPO Global Connectivity Company Confidential 11

Security • We fulfil all the Data Security Standards for PCI Attestation and Compliance • Accessing system through secured VPN insure that your data stays on your Server • All employees must have Photo IDs in their possession at all times • Entrances are strictly secured with computer controlled badge scans for both entrance and exit • A finger print scanner is employed at the site • The agents are strictly prohibited from duplicating any work product at their work station • All external devices such as USB, DVD and disk drives are strategically disabled • Access to the Internet is provided for business purposes only and the access to the internet will be logged and monitored. Personal access is strictly prohibited • All paper is required to be shredded and no paper is allowed to be removed from or carried out of the operations room Company Confidential 12

Why Choose Premier BPO? • Highly-experienced, proven, industry leading management team who remains intimately involved with every program of every Client. • Most BPO firms started out as call center outsourcing firms or IT outsourcing firms and expanded into a business process outsourcing model. Premier BPO was created as a business process outsourcing firm from the outset and BPO is at the heart and soul of Premier BPO. Because we built Premier BPO from the ground up as a BPO partner for our Clients. Thus, business processes are our core competency, as opposed to an after-thought to merely increase revenues. This philosophy also results in call center service delivery with the optimum of excellence in quality. • Premier BPO has dramatically demonstrated proven expertise in many diverse industries, and geographies. Yet, Premier BPO is built with an entrepreneurial mindset and, as entrepreneurs, our team is empowered to perform with the utmost responsive, flexible and adaptive solutions which are a perfect fit for our Clients’ needs, desires and requirements. • Premier BPO operates offshore Centers of Excellence in the evolving and most sought-after geographical destinations in the world today: the Philippines, China and Pakistan. Company Confidential 13

Expect Exceptional Service AndExceptional Value Company Confidential

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