University of Iceland

1. University of Iceland Computer Services Finnur Þorgeirsson Systems Engineer Reiknistofnun Háskóla Íslands E-mail: fth@hi.is www.rhi.hi.is Finnur Thorgeirsson -RHI, 28 Sept 2009

2. Computer Services Department RHÍ Services • - Internet/ Email • Data Storage • UGLA - Enhanced University Intraweb - Wireless Access • User support / Helpdesk • Department support • Printing Facility • Computer Labs • VPN & ADSL Access Finnur Thorgeirsson -RHI, 28 Sept 2009

3. Computer Services Staff • Management – 3 people • Networking Department – 4 • Helpdesk – 3+1 • 2nd level Users Support - 5 • Systems Administrators - 6 • Software Development – 6+2 Finnur Thorgeirsson -RHI, 28 Sept 2009

4. Networking • Provides : Network Connections at Work and at Home • Integral part of IT Infrastructure • High Speed Network Across Campus Network • Registered Users can use ADSL at Home • Telephone Systems • Wireless Connectivity at Campus Area (Available in Most Places) More info on Networks and Regulations - http://www.rhi.hi.is Finnur Thorgeirsson -RHI, 28 Sept 2009

5. Systems Department • - Administration all the Servers • - Involves in Managing, integrating and deployment various systems • - Plays vital role in running systems smoothly • Involves in setup, configuration and maintaining HI system Infrastructure • Design of Service Architecture Users Support • Help Desk • First Line Support / 2nd line support • Phone Support • Email Support • Computer Maintenance /Troubleshooting • Installing Applications, Establishing Network Communications, • Departments Support • Remote support Finnur Thorgeirsson -RHI, 28 Sept 2009

6. Software Department • Develops University's Software • Integrate Applications • Ugla – http://ugla.hi.is UGLA: • University Intranet • University information Gateway • For all registered users at the university • Your entire information gateway, such as exam results • Course info, rules and so on. • Accessible in both English and Icelandic. Finnur Thorgeirsson -RHI, 28 Sept 2009

7. Data Storage / Email • Home Space : More than GB / username • Email Quota : Above GB • Mapped Drive letter (F: home, V: www) and some other Email Check / Access • Use mail client (e.g., outlook etc) • From the web http://mail.hi.is • VPN can be used to map drive from Home Note: Users are encourage to save their documents in their home drive (Usually drive F: or H: ) Finnur Thorgeirsson -RHI, 28 Sept 2009

8. Free Courses Finnur Thorgeirsson -RHI, 28 Sept 2009

9. Help Desk Information Email : help@hi.is Phone 525 4222 Opening Hours : 8am to 16pm (Monday – Friday) Visiting Hours : 8am to 16pm (Monday – Friday) Web Links http://www.rhi.hi.is –Computer Labs and other Information http://www.hi.is – University of Iceland http://ugla.hi.is – University's Intraweb http://www2.rhi.hi.is/presentation/ Finnur Thorgeirsson -RHI, 28 Sept 2009

10. Computer LABS Finnur Thorgeirsson -RHI, 28 Sept 2009

11. Future • Establishing New Helpdesk • Three New high class Computer Labs with Gigabit Connectivity • Cluster Available with GRID Technology • The integration of two University's IT Infrastructure News : • First University to Join GRID technology • Joined at Nordugird • Workshop organized for its use • http://www.nordugrid.org/loadmon.php • Conf page : http://icegrid2007.hi.is Finnur Thorgeirsson -RHI, 28 Sept 2009

12. Any Questions ? Thank you Finnur Thorgeirsson -RHI, 28 Sept 2009