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Meeting customer needs through Digital Transformation

BELIZE. Meeting customer needs through Digital Transformation. New Mobile Network. Submarine Fiber Cable to Belize’s Largest Island. A FUTURE PROOF NETWORK. Connect Every Business & Home via Fiber. New Convergent Billing System .

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Meeting customer needs through Digital Transformation

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  1. BELIZE Meeting customer needs through Digital Transformation

  2. New Mobile Network Submarine Fiber Cable to Belize’s Largest Island A FUTURE PROOF NETWORK Connect Every Business & Home via Fiber New Convergent Billing System 

  3. First 4G LTE Advanced Network in Central America and the English-Speaking Caribbean • Double the number of mobile sites • Reducing the overall cost of connectivity by more than 50% • Fastest mobile download speeds in Central America

  4. NEW FIBER NETWORK 2,100kmof fiber 82% of all homes countrywide covered by Fiber internet 52%Penetrationwith a growth rate of 1,500 connections per month 8 MB connection cost $250 in 2017 andnow 10MB cost $69

  5. STORE MODERNIZATION Introducing an interactive digital experience for our Customers

  6. Implemented a new Voice Automation with Artificial Intelligence • 100,000 calls in its first 100 days! • 78% of customer interactions are now processed by DANA reducing our abandonment rate!

  7. 500MB free to over 200 educational institutions • Pilot phase - Over450 students • Phase 1 - over 3000 students & teachers • Countrywide rollout by 2022

  8. Our Transformational Journey Continues! Mobile Cloud Connected Intelligence Social Networks Analytics

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