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Anand J Mehta Director, Asia Pacific Retail Vertical

ReTechCon India 2011 Emerging Technology for Retail / Technology for Emerging Retail. Anand J Mehta Director, Asia Pacific Retail Vertical. Content / Agenda. Introduction Mobility Trends 2011 New Solutions Demand The Next Generation Retail Enterprise. Rationale

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Anand J Mehta Director, Asia Pacific Retail Vertical

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  1. ReTechCon India 2011 Emerging Technology for Retail / Technology for Emerging Retail Anand J Mehta Director, Asia Pacific Retail Vertical

  2. Content / Agenda Introduction • Mobility Trends 2011 • New Solutions Demand • The Next Generation Retail Enterprise

  3. Rationale • Unique customers segments, product and sales cycles • Motorola Solutions - Government and Enterprise Focus • Motorola Mobility - Consumer Focus • Increased strategic flexibility; strengthened management & operational focus • Brand • Both companies will continue to have access to the Motorola brand Intellectual Property • Both companies to have industry leading patent portfolios

  4. Key Verticals – APAC Customers Retail & Hospitality Transportation & Logistics Manufacturing & Field Mobility Energy & Utilities Government Healthcare

  5. Its not emerging – its here now, somewhere ! Canada United Kingdom Denmark Schaumburg Poland United States Holtsville China Czech Republic Germany Japan India Mexico Israel Malaysia Sri Lanka Singapore Brazil Australia Argentina

  6. Mobility is an Ecosystem Serving Customers – Where, When and how they want What they want

  7. Beyond the store…

  8. Mobility Trends 2011

  9. Hardware Trends 2011

  10. Hardware Trends 2011 Live connectivity for staff and consumers

  11. Application Trends 2011 CRM & Loyalty, Inventory Visibility & Coupon Apps

  12. Application Trends 2011

  13. Gartner Forecast 2011 Cloud Computing, Mobile Apps & Ubiquitous Computing

  14. The Agile Supply Chain – Real Time Mobility at its best Pull Based : Real Time Data & Demand Market Sensitive Agile Supply Chain Virtual Bond SC Network Optimized Shared Data Leads integration All parties co ordinate in alignment with customer needs Process Integration Duplication minimized, core competencies allocated Harrison et al

  15. In Store Mobility Solutions • Point of Sale • Loyalty • Self Service • Mobile Payment • Marketing • Self Service • CRM • Loyalty Programs Buying Experience Shopping Experience Productivity & Infra SCM & Inventory Mgt • Wireless Access • Security • Asset Tracking • Customer Facing • Personal Productivity • Inventory Turns • Ordering • Receiving • Pricing

  16. In Store Mobility Solutions • Inventory • Mobile Cycle Counts • Mobile Back Stock Replenishment • Mobile Inventory Taking • Mobile Honor Bar Applications • Mobile Out of Stock Alerts • Mobile Inventory Management with RFID readers • Mobile Perishable Inventory Taking • Wireless Support for Electronic Shelf Labels • Wireless Support for Perpetual Inventory • Ordering • Menu Planning and or Recipes • Mobile Shelf Space Planning Application • Mobile Planogram Compliance • Mobile Order Entry • Mobile Order Entry and Price Verification with PDF Shelf Labels • Mobile Special Ordering • Mobile Computer Automated Ordering (CAO) • Receiving • Mobile Receiving • Mobile Receiving with RFID • Mobile Receiving for DSD • Mobile Receiving for DSD with DEX • Mobile Quality Assurance Monitoring • Return to Vendor (RTV) Application • Mobile Store to Store Transfers • Pricing • Competitive Price Checking • Mobile Mark Downs with Printer Option • Mobile Price Changes with Printer Option • Mobile Price Verification or Shelf Price Audits Buying Experience Shopping Experience SCM & Inventory Mgmt Infra & Staff Prod • Point of Sale • Line / Queue Busting • Mobile Point of Sale • Wireless Point of Sale • Age Verification • Auto Form Population • POS Scanning with Lasers or Imagers • POS Scanning with RFID readers • Loyalty • Loyalty Card Application for 2D readers • Point of Sale Digital Loyalty Scanning • Digital Loyalty Application Services • Self Service • Hotel Self Service Check In kiosks • Gift Registry (Purchasing) from kiosks • Personal Shopping System • Self Checkout kiosks • Mobile Payment • Mobile E-Ticket Applications • Mobile Poolside Ordering & Payment • Mobile Table Side Ordering & Payment • Mobile Seat Side Ordering & Payment • Marketing • Customer Assistance Kiosk • Electronic Marketing Kiosk • Special Promotions or Coupon kiosks • Mobile Electronic Marketing • Mobile Portable Kiosk Applications • Price Checker Kiosks • Self Service • Self Service Ordering kiosks • Prescription Refill kiosks • Drive Thru Prescription Processing • Deli, Meat, Bakery or Flower Ordering from Kiosk • Dressing Room Assistant • DVD and or CD Kiosk • Mobile Gift Registry (Creation) • Gift Baskets from kiosks • Shopping List Printing kiosks • Extended Inventory or Extended Aisle Kiosk • Product Location Mapping kiosks • Wireless • Guest Room HD - IPTV • Guest Room Wireless/Wired Services • Wireless Hot Spot Service • Wireless Public Access Applications • CRM • Mobile Escorted Shopping CRM • Mobile Client Profile (option with Clientelling) • In-Home Services • Wireless Access • Indoor/Outdoor Wireless Access • Information (PCI) Security & Remote Troubleshooting – AirDefense • Facility Connectivity/Backhaul • Safety • Safety Monitoring & Inspections • Communications with Public Safety Agencies • Incident Notifications/Mass Alerts • Collaboration • Business Radio Applications • Mobile Voice Connectivity • Security • Mobile Security Mentoring • Mobile Video Camera Monitoring • Video and Site Security Applications • Staff/Guest Tracking/Locating • Asset Tracking • Mobile Asset Tracking • Mobile Facilities Management • Guest Room Maintenance Service Applications • Parking and Parking Lot Management • Managed Service for Remote Management of Devices • Customer Facing • Guided Selling • Prescription Processing with Imager • Curb Side Check In • Mobile Customer Survey/Feedback • Merchandise Locator • Merchandise Pick-up/ Big Ticket Sales • Mobile Item Look Up for price and inventory status • Personal Productivity • Mobile Emails • Human Resource kiosks • Mobile Task Management • Mobile Point of Sale Manager • Mobile Manager Dashboard

  17. In Store Mobility Solutions • Inventory • Mobile Cycle Counts • Mobile Back Stock Replenishment • Mobile Inventory Taking • Mobile Honor Bar Applications • Mobile Out of Stock Alerts • Mobile Inventory Management with RFID readers • Mobile Perishable Inventory Taking • Wireless Support for Electronic Shelf Labels • Wireless Support for Perpetual Inventory • Ordering • Menu Planning and or Recipes • Mobile Shelf Space Planning Application • Mobile Planogram Compliance • Mobile Order Entry • Mobile Order Entry and Price Verification with PDF Shelf Labels • Mobile Special Ordering • Mobile Computer Automated Ordering (CAO) • Receiving • Mobile Receiving • Mobile Receiving with RFID • Mobile Receiving for DSD • Mobile Receiving for DSD with DEX • Mobile Quality Assurance Monitoring • Return to Vendor (RTV) Application • Mobile Store to Store Transfers • Pricing • Competitive Price Checking • Mobile Mark Downs with Printer Option • Mobile Price Changes with Printer Option • Mobile Price Verification or Shelf Price Audits Buying Experience Shopping Experience SCM & Inventory Mgmt Infra & Staff Prod 19 solution categories 100 + applications • Point of Sale • Line / Queue Busting • Mobile Point of Sale • Wireless Point of Sale • Age Verification • Auto Form Population • POS Scanning with Lasers or Imagers • POS Scanning with RFID readers • Loyalty • Loyalty Card Application for 2D readers • Point of Sale Digital Loyalty Scanning • Digital Loyalty Application Services • Self Service • Hotel Self Service Check In kiosks • Gift Registry (Purchasing) from kiosks • Personal Shopping System • Self Checkout kiosks • Mobile Payment • Mobile E-Ticket Applications • Mobile Poolside Ordering & Payment • Mobile Table Side Ordering & Payment • Mobile Seat Side Ordering & Payment • Marketing • Customer Assistance Kiosk • Electronic Marketing Kiosk • Special Promotions or Coupon kiosks • Mobile Electronic Marketing • Mobile Portable Kiosk Applications • Price Checker Kiosks • Self Service • Self Service Ordering kiosks • Prescription Refill kiosks • Drive Thru Prescription Processing • Deli, Meat, Bakery or Flower Ordering from Kiosk • Dressing Room Assistant • DVD and or CD Kiosk • Mobile Gift Registry (Creation) • Gift Baskets from kiosks • Shopping List Printing kiosks • Extended Inventory or Extended Aisle Kiosk • Product Location Mapping kiosks • Wireless • Guest Room HD - IPTV • Guest Room Wireless/Wired Services • Wireless Hot Spot Service • Wireless Public Access Applications • CRM • Mobile Escorted Shopping CRM • Mobile Client Profile (option with Clientelling) • In-Home Services • Wireless Access • Indoor/Outdoor Wireless Access • Information (PCI) Security & Remote Troubleshooting – AirDefense • Facility Connectivity/Backhaul • Safety • Safety Monitoring & Inspections • Communications with Public Safety Agencies • Incident Notifications/Mass Alerts • Collaboration • Business Radio Applications • Mobile Voice Connectivity • Security • Mobile Security Mentoring • Mobile Video Camera Monitoring • Video and Site Security Applications • Staff/Guest Tracking/Locating • Asset Tracking • Mobile Asset Tracking • Mobile Facilities Management • Guest Room Maintenance Service Applications • Parking and Parking Lot Management • Managed Service for Remote Management of Devices • Customer Facing • Guided Selling • Prescription Processing with Imager • Curb Side Check In • Mobile Customer Survey/Feedback • Merchandise Locator • Merchandise Pick-up/ Big Ticket Sales • Mobile Item Look Up for price and inventory status • Personal Productivity • Mobile Emails • Human Resource kiosks • Mobile Task Management • Mobile Point of Sale Manager • Mobile Manager Dashboard

  18. APAC New Solutions Demand Administration of terminals Synchronization of applications Mobile Payment PSS Data backup Mobile Loyalty Mobile Device & Content Management

  19. APAC New Solutions Demand Jeff Bezos on Amazon’s Personalization Strategy “In the online world, businesses have the opportunity to develop very deep relationships with customers, both through accepting preferences of customers and then observing their purchase behavior over time, so that you can get that individualized knowledge of the customer and use that individualized knowledge of the customer to accelerate their discovery process.”

  20. APAC New Solutions Demand

  21. APAC New Solutions Demand Perishables' Management Track & Trace

  22. APAC Advanced Solutions Demand – PSS , RFID

  23. THERE’S NO “PLACE” IN WORKPLACE RISE OF THEMOBILE WORKER 3 KEY TRENDSCHANGINGTHE DYNAMICSOF RETAIL OPERATIONS ADVANCEMENTS IN TRACKING WELCOME TOPERPETUAL INVENTORY EVOLVING CUSTOMER BEHAVIORS INTRODUCING THESMARTER CUSTOMER

  24. Empower the Mobile Worker WORKFORCE MANAGEMENT 1 3 5 7 9 VIDEO ANALYTICS TRIGGERSOUT-OF STOCK SCANS SHELF EDGE WITH DEVICE TO REPORT WFM DISPATCHES TASK TO RIGHT RESOURCE RESOURCE COMPLETES TASK AND CLEARS QUEUE MANAGER CREATES NEW TASK FROM DEVICE WORKER NOTICES AN ITEM ISOUT-OF-STOCK WFM QUERIES ASSOCIATES, ROLES & JOB QUEUE RESOURCE SEES TASK DETAIL ON DEVICE MANAGER ACCESSESTASK METRICS, MONITORS 2 4 6 8

  25. Real Time Asset Visibility IN STORE STOCK 1 3 5 7 9 SHOPPER ASKS FOR INFORMATION ON JEANS INSTANT UPSELL OFFER MADE TO CLEAR OUT STOCK INFORMED ITEMS OF CORRECT SIZE ARE ON SHOP FLOOR SHOPPER TRIES ON ITEMS IN CHANGING ROOMS PURCHASE MADE, TAG ALLOWED TO LEAVE BUILDING ASSISTANT CHECKS PRODUCT AVAILABILITY SHOPPER ACCEPTS THE OFFER OF SUMMER JEANS AND T-SHIRTS RFID ALLOWS ASSISTANT TO LOCATE ITEMS IN SECONDS RFID SYSTEMLOGS DIFFERENT SELECTIONS TRIED 2 4 6 8

  26. Real Time Asset Visibility WAREHOUSE STOCK 1 3 5 7 9 ORDERS RECEIVED AT WAREHOUSE PICKERS USE RFID TO LOCATE ITEMS AND RETRIEVE PICKERS CHECK TASK COMPLETE ON DEVICE PALLET TRACKED ONTO OUTBOUND VEHICLE MANGER MONITORS AVAILABLE STAFFING AND WORKLOADS WFM ASSIGNS TASK TO PICKERS OUT OF STOCK ITEMS AUTO-REPLENISHED ORDER CONSOLIDATED ONTO RFID TAGGED REUSABLE CONTAINER ITEMS TRACKED THROUGH DELIVERY TO CUSTOMER FOR FULL TRACEABILITY 2 4 6 8

  27. Engage the Smarter Customer MOBILE LOYALTY 1 3 5 7 9 SHOPPER DOWNLOADS LOYALTY APP PUSHES DIGITAL COUPON IN-AISLE PRODUCT COMPARISON ASSOCIATE NOTIFIED, RESEARCHES PRODUCT AND COMPARISON ON DEVICE SHOPPER PROCEEDS TO SELF-CHECKOUT, MCOMMERCE NETWORK SENSES SHOPPER, DETERMINES LOYALTYPROFILE SHOPPER SCANS PRODUCT CODE SHOPPER ASKS FOR ASSISTANCE USING KIOSK ARMED, ASSOCIATE RESPONDS TO SHOPPER 2 4 6 8

  28. INCREASING MOBILITY RESULTING IN A… FLOODOF DATA

  29. Mobile Analytics – Live Tradable Information 1 0 1 0 1 1 1 1 0 0 1 0 1 0 0 0 0 1 1 0 1 0 1 1 1 1 0 0 1 0 1 0 0 0 0 1 0 1 0 1 0 0 0 0 1 1 0 1 0 1 1 1 1 0 1 1 0 0 1 0 1 1 0 0 1 1 0 0 1 0 1 1 0 0 QUALITY USABILITY INTELLIGENT ACTIONABLE MOBILIZED SECURE Accurate, timely, current, breadth and depth of content Meaningfully presented, available across platforms Recognize patterns and trends, offer recommendations Useful information meaningfully delivered to workers Accessible at the point of user engagement Shield organizational boundaries, protect data resources BRINGING TOGETHER ADVANCED COMMUNICATIONS, COMPUTING AND MANAGEMENT CAPABILITIESTO ENSURE KEY DATA ATTRIBUTES

  30. Next Generation Mobility Ecosystem – Competitive Advantage ADVANCED DEVICES ENHANCED INFORMATION CAPTURE INTEGRATED COMMUNICATIONS SECURITY AND MANAGEMENT ADAPTIVE NETWORKING ADVANCED APPLICATION SERVICES CONNECTED CUSTOMER

  31. ReTechCon India 2011 Emerging Technology for Retail / Technology for Emerging Retail Anand J Mehta Director, Asia Pacific Retail Vertical

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