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Housekeeping Operations

Housekeeping Operations. Ashe Tuck MGMT 6650 Aug. 8, 2013. History. Third National Bank, built 1904 and 1927 Once housed J.C. Bradford and WLAC radio Nashville’s First Skyscraper, first Art Deco building Converted into a hotel in 1997 U.S. Steel construction (Carnegie)

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Housekeeping Operations

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  1. Housekeeping Operations Ashe Tuck MGMT 6650 Aug. 8, 2013

  2. History • Third National Bank, built 1904 and 1927 • Once housed J.C. Bradford and WLAC radio • Nashville’s First Skyscraper, first Art Deco building • Converted into a hotel in 1997 • U.S. Steel construction (Carnegie) • Yes, its haunted. Yes, the original vault is intact.

  3. Henry Lay signed his loan papers inside the bank • Third National Bank became part of 5/3 Bank • Currently owned by Worthington Hyde Partners

  4. FAQ: A ‘small’ house • Historic Downtown Courtyard by Marriott • 192 rooms, 12 stories, basement and sub basement • 3,226 sq ft of meeting space, 10,000 sq ft of public space • 800 managed hours (housekeeping) • 24/7 operations, peak 8am-4pm • 1 million linen items, 10,000 guest items • 50,000 room nights/year

  5. Internal v. External • Housekeeping and the front desk • Answers to common questions • Constant operations • Guest request • Public space cleaning • Phones • House requests

  6. Constant HSK Ops • Laundry: Sort, wash, dry, fold, iron • Housemen: Collect linen and trash from floors, respond to guest requests • Supervisor/Manager: Walking floors to check rooms and respond to housekeepers and management

  7. Structure

  8. Operations • 3 am: Day is turned • 3:30 am-7 am: FD continues operations • 7 am-8 am: HSK break out house, meeting, gather supplies • 8 am-noon: FD gathers check outs, requests, late checkouts and stayovers. HSK finds check outs, flips rooms VR

  9. Noon-1 pm: Clearing of departures and discrepancy checks • 1 pm-3 pm (ish): HSK cleans and flips rooms VR. FD blocks rooms and checks in guests

  10. http://www.youtube.com/watch?v=y-nl6n3IW-A • Tip your housekeeper • Maybe you can check in early • Don’t trash your room

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