HERBIE - ADVANCED EDUCATION VIRTUAL ASSISTANT CHATBOT

1. HERBIE - ADVANCED EDUCATION • VIRTUAL ASSISTANT USA | Europe | UK | Middle East | Asia sales@herbie.ai | sales@sunsmartglobal.com

2. OFFICE ENVIRONMENT Service Environment

3. SERVICE ENVIRONMENT Service Environment

4. HERBIE RPA TALK TO SYSTEMS ALERTS Herbie RPA Talk to Systems ACTIONS INFORMATION CHANNELS

5. HERBIE – BIG PICTURE Herbie – BIG Picture

6. HERBIE RPA TALK TO SYSTEMS • Multiple language Speech Recognition • Engaging in text,voice,images • Connecting with voice • Zero knowledge • Better service • 24 X 7 X 365 • Optimize process • Knowledge base • Handover to Human Agent Features Notification Channels Applications Social Media and news sites

7. HERBIE SPECIALITIES • Multiple language Speech Recognition • Engaging in text,voice,images • Connecting with voice of your choice • Zero knowledge Required • Better service with friendly interactions • 24 × 7 × 365 Available • Optimize process Knowledge base • Effortless human handoffs

8. Anytime, Anywhere Assistance Improves operational efficiency with Less errors Reduced support hours for staffs Ease of adoption & use Lower cost, yet greater benefits Less repetitive tasks No training or Installation required Improved life & standards Increases Brand awareness & customer loyalty SPECIALITIES

9. USER FRIENDLY FUTURE • Freedom to choose their desired channel • Conversational Interface • Presence in 12+ social media channels • Personalized & timely delivery • Secured Mobile Devices • Attractive to Millennials • Multichannel Marketing • Consistent information on all channels • Improved customer service & self-service • Readily available information in real time • Resolving millions of queries everyday • Freedom to choose their desired channel • Conversational Interface • Presence in all social media channels • Personalized & timely delivery • Secured • Mobile Devices • Attractive to younger generation • Multichannel Marketing • Consistent information on all channels • Improved customer service & self-service • Up to date and readily available information • Resolving Problems User friendly Future

10. COMMONBUSINESSCHALLENGES High TAT on queries Lower Productivity Alert Employees for actions & approvals Data not available instantly 24/7 service not possible Communications & Digital overload

11. HERBIE EDUCATION BOT • Multiple language Speech Recognition • Engaging in text,voice,images • Connecting with voice • Zero knowledge • Better service • 24 X 7 X 365 • Optimize process • Knowledge base • Handover to Human Agent Herbie Education Bot is an advanced and intelligent Virtual assistant chatbot that helps Parents, Students, Staff and Management of educational institutions Features

12. Herbie Functions • Student Specific Functions • Existing Students – OTP Validation • with Security Questions verification • Below are some of the sample • services students can get: • Freedom to choose their desired channel • Conversational Interface • Presence in all social media channels • Personalized & timely delivery • Secured • Mobile Devices • Attractive to younger generation • Multichannel Marketing • Consistent information on all channels • Improved customer service & self-service • Up to date and readily available information • Resolving Problems • Time Tables Details of Teaching Faculty • Exam Schedules • Leave Requests • Download e-lectures • Issues / Complaints • Any Other desired…. • Administrative works • Attendance Details • Mark Sheets • Download references • Accommodation Related User friendly Future

13. Herbie Functions • Parent Specific Functions: • OTP Validation with Security • Questions verification • Freedom to choose their desired channel • Conversational Interface • Presence in all social media channels • Personalized & timely delivery • Secured • Mobile Devices • Attractive to younger generation • Multichannel Marketing • Consistent information on all channels • Improved customer service & self-service • Up to date and readily available information • Resolving Problems • Attendance Data Details of Ward • Exam Portions • Accommodation Related • Administrative Works • KYC Updation • Faculty connect on FB etc… • Exam Schedule • Marks • Teaching Faculty • Fee Payments • Address Change User friendly Future

14. Herbie Functions • Freedom to choose their desired channel • Conversational Interface • Presence in all social media channels • Personalized & timely delivery • Secured • Mobile Devices • Attractive to younger generation • Multichannel Marketing • Consistent information on all channels • Improved customer service & self-service • Up to date and readily available information • Resolving Problems • Teaching Faculty • Student connect on FB etc. Time Tables • Student Directory • Administrative Works • Location Maps • Any Other Transaction…. • Exam Schedules • Faculty Directory • Self Service Portal • New Circulars & Info User friendly Future

15. Herbie Functions • Freedom to choose their desired channel • Conversational Interface • Presence in all social media channels • Personalized & timely delivery • Secured • Mobile Devices • Attractive to younger generation • Multichannel Marketing • Consistent information on all channels • Improved customer service & self-service • Up to date and readily available information • Resolving Problems • Push Notifications on Facebook Messenger / Skype / Twitter / Slack • and other persona platforms: • Notifications / Alerts Payment Reminders • Attendance Related • Class Notifications • Suggestions • Any Other Transaction…. • Exam Reminders • Expiry Notifications • New Document Notifications • Surveys User friendly Future

16. MORE..... • The above is few scenario for illustration only… • Herbie can engage million customers at the same time and can serve them tirelessly, instantly, conveniently and comfortably to their satisfaction on any of their requirement. • Herbie supports 2 way voice conversations • Herbie is available on your Face Book, Skype, Web Chat and other popular channels for quick and easy service • Herbie is available on Smartphones of IOS / Android / Windows • Herbie is available on 40+ Languages with OTP in place • Herbie will automatically remind you of any alarms / due dates

17. KEY FUNCTIONS • Info Bots can be easily created using Back Office functionality that serves: • Questions & Answers • Filling of Forms / Data input • Survey • Remarks • Feedback on Any issues • Auto Update to WIT.AI for NLP without any need to manual configuration. • Info Bots can be easily created using Back Office functionality that serves:

18. KEY FUNCTIONS • Automatic Email of Conversations to designated people • Human Chat Interface available in case of visitor wants a human chat which is well decided by the BOT. • Abusive Language identifier and facility to block list IP addresses who mis-use the BOT • Prevention of upload of documents or restriction of uploads to certain specific documents • Language moderator which blocks unsolicited content • Exception Analysis – displays questions which BOT was struggling to Answer for training / updating content in the BOT.

19. HERBIEHuman Web Chat Service

20. LinkedIn: https://www.linkedin.com/company/herbieai/ • Facebook : https://www.facebook.com/HerbieAI/ • Instagram : https://www.instagram.com/herbie.ai/

21. Thank You!