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Key elements for operating and managing a CIS Cora Honing, Dutch Cancer Society, Amsterdam

Key elements for operating and managing a CIS Cora Honing, Dutch Cancer Society, Amsterdam. Montreal 2012. CONDITIONS 1:. The contribution of your CIS to the mission, objectives and targets of your organization Influences The position of CIS in your organization

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Key elements for operating and managing a CIS Cora Honing, Dutch Cancer Society, Amsterdam

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  1. Key elements for operating and managing a CISCora Honing, Dutch Cancer Society, Amsterdam Montreal 2012

  2. CONDITIONS 1: The contribution of your CIS to the mission, objectives and targets of your organization Influences • The position of CIS in your organization • The budget available for your CIS

  3. CONDITIONS 2: Position of CIS in your organization • Part of the patient support department • Part of the communication department • Part of services department

  4. CONDITIONS 3: • Strategic plan: development of your CIS • Translation to an annual operational plan

  5. OPERATIONAL PLAN • Staffing • Facilities and equipment • Data collection and evaluation • Promotion • Budget

  6. STAFFING • Workpackage of staff members/diversity of tasks • Super-/ intervision • Training:’education permanent’ • Feedback eg. call monitoring, registration • Recognition

  7. FACILITIES AND EQUIPMENT • Work station • ICT • Database • Accessibilityofservice

  8. DATA COLLECTION AND EVALUATION Define purpose of the data collection • 1: Quality control • 2: Meeting your targets • 3: Finding gaps • 4: identifying new areas of service IMPORTANT: FEEDBACK TO AND DISCUSSION WITH STAFF: COMMITMENT

  9. PROMOTION • Define objectives • Define internal and external stakeholders • Define key message and channels (budget)

  10. BUDGET • Operational costs depend on the scope of your services and the size of the population that could use your services • Staff costs: professionals and or volunteers • Infrastructure Important question: CIS in or out sourced?

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