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Riverside Trial Origin Survey

Riverside Trial Origin Survey . Two Facilities Two forms Long Form Short Form. Survey Facilities. Edom Hill 300 customers / day 2 scales Many repeat customers during the day El Sobrante 600 – 800 customers / day 2 scales plus an automated scale Many weigh back tickets. Forms.

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Riverside Trial Origin Survey

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  1. Riverside Trial Origin Survey • Two Facilities • Two forms • Long Form • Short Form

  2. Survey Facilities • Edom Hill • 300 customers / day • 2 scales • Many repeat customers during the day • El Sobrante • 600 – 800 customers / day • 2 scales plus an automated scale • Many weigh back tickets

  3. Forms • In English and Spanish • Short Form • Hauler Name, Business Name, Origin • Long Form • Hauler Name, Phone, Business Name, Origin, Business or Residence Waste, Address of Waste.

  4. Findings: • Time concerns • From < 1 to 3 minutes for the long form • Driver may not know address of waste origin • Understanding form • Difficulty in interpreting questions • Writing on form • Need writing surface. • Some illegible

  5. Comments by Customer • I don’t have my reading glasses. • I don’t speak English. • This isn’t my first time here why do I have to do this? • Will I have to do this forever? • Can I take it and bring it back? • Right now? The guy behind me is going to be mad. • What if I don’t know can I just put anything?

  6. Conclusions Direct questioning by Gate attendant = accurate responses More information is not necessarily better information To be useful, form must be attached to the ticket Many customers need encouragement & help filling out form

  7. Conclusions • A well trained gate attendant gathers accurate data

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