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Exploring Personal Qualities of the Successful BA

Exploring Personal Qualities of the Successful BA. Cecilie Hoffman. Business Analyst World 2010 Nov 19, 2010. Business Analysis Body of Knowledge . Enterprise Analysis. Business Analysis Planning and Monitoring. Solution Assessment and Validation. Elicitation. Requirements Analysis.

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Exploring Personal Qualities of the Successful BA

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  1. Exploring Personal Qualities of the Successful BA Cecilie Hoffman Business Analyst World 2010 Nov 19, 2010

  2. 2010 BA World Conference - Las Vegas

  3. Business Analysis Body of Knowledge Enterprise Analysis Business Analysis Planning and Monitoring Solution Assessment and Validation Elicitation Requirements Analysis Requirements Management and Communications Underlying Competencies 2010 BA World Conference - Las Vegas

  4. BA BoK – Underlying Competencies 2010 BA World Conference - Las Vegas

  5. Communication Hub End Users CustomerRelationshipManager Customers / Clients Business Analyst Quality Assurance Designers / Developers Project Managers Architects Stakeholders 2010 BA World Conference - Las Vegas

  6. Principles 2010 BA World Conference - Las Vegas

  7. Principles vs. Practices Practices – what to do’s – a situation-based customary way of operation or behavior Principles – why to do’s – have universal applicationWhen principles are internalized into habits, they empower people to create a wide variety of practices to deal with different situations. Source: Steven Covey 2010 BA World Conference - Las Vegas

  8. Principle 1.Leave your ego at the door 2010 BA World Conference - Las Vegas

  9. If you are the BA, asking questions is your job. 2010 BA World Conference - Las Vegas

  10. Don’t let your ego get between you and information Admit you don’t know, ask for input Show work at early stagesget the incremental feedback Ask the crazy-as-a-fox stupid questions Humility is a strength, it gives you resilience 2010 BA World Conference - Las Vegas

  11. Principle 2. Authority is 20% given and 80% taken - Peter Ueberroth 2010 BA World Conference - Las Vegas

  12. Approach problems “top down” and “bottom up” 2010 BA World Conference - Las Vegas

  13. Manage the Meetings The person taking the minutes is the most powerful person in the room! “Just-in-time” agendas A I D: actions, issues, decisions 2010 BA World Conference - Las Vegas

  14. More Initiative No success criteria? Talk to the people you need to talk to Don’t wait for permission, ask for forgiveness 2010 BA World Conference - Las Vegas

  15. Principle 3.Integrity is telling yourself the truth; honesty is telling the truth to other people. - Spencer Johnson 2010 BA World Conference - Las Vegas

  16. BAs are trusted Architects and business people talk to BAs about possible changes in direction QA folk and developers tell BAs “interesting” information Users gripe freely in our presence . . . we know what’s going on. 2010 BA World Conference - Las Vegas

  17. Speak truth to power • Someone has to say what needs to be said • Bad news is best presented early • It will always surface eventually • Give managers a chance to do the right thing • Seek guidance, avoid laying blame • Remind people of assumptions made 2010 BA World Conference - Las Vegas

  18. Principle 4.If you don’t fail once in a while, you aren’t trying hard enough 2010 BA World Conference - Las Vegas

  19. If your initiative backfires Acknowledge that you may have gone too far Verify the goal is shared, then ask for another way to achieve the goal Don’t get defensive! Gracefully deflect the barbs 2010 BA World Conference - Las Vegas

  20. In difficult situations • Learn from the failure – nothing ventured, nothing gained! • Accept that sometimes the best you can do is strive to do your best Good judgment comes from experience.Experience comes from bad judgment. - Jim Horning, ACM Fellow 2010 BA World Conference - Las Vegas

  21. Principle 5.Acknowledge people Recognize the efforts that no one else sees, or that everyone takes for granted 2010 BA World Conference - Las Vegas

  22. Three ways to acknowledge people 2010 BA World Conference - Las Vegas

  23. Acknowledgement and recognition builds relationships and trust • Personalize it Be specific: What did you need? What did the person do? • Keep it simple • eCards • Virtual or real tasty treats • Small, silly inexpensive gift 2010 BA World Conference - Las Vegas

  24. Back to the BA BoK . . . Enterprise Analysis Business Analysis Planning and Monitoring Solution Assessment and Validation Elicitation Requirements Analysis Requirements Management and Communications Underlying Competencies 2010 BA World Conference - Las Vegas

  25. Personal Attributes? Skills ? 2010 BA World Conference - Las Vegas

  26. Principles 2010 BA World Conference - Las Vegas

  27. Thank you! cecilie.hoffman@comcast.net Want a license for yourself? The template is on http://www.balsamfir.com

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