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PPT-092-01

Effective Communication. Bureau of Workers’ Compensation PA Training for Health & Safety (PATHS). PPT-092-01. 1. Communication Plan. The elements of an effective communication plan should include a clearly defined: Receiver Message Communication process

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PPT-092-01

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  1. Effective Communication Bureau of Workers’ Compensation PA Training for Health & Safety (PATHS) PPT-092-01 1

  2. CommunicationPlan The elements of an effective communication plan should include a clearly defined: • Receiver • Message • Communication process • Timeframe • Evaluative process PPT-092-01 2

  3. Communication Process PPT-092-01 3

  4. Message/ SenderMediumReceiver Experience Verbal/non- Experience Attitudes written Attitudes Skills Email Skills Perceptions Web Perceptions Pictures Communications Process PPT-092-01 4

  5. InputFeedback Personality/Style Climate View of others/self Complainant’s behavior Communication skills How well you handle feedback Communication Process PPT-092-01 5

  6. Four Important Realities: • Communication is the main way we exchange idea, needs and beliefs and get things done. • Miscommunication is more prevalent than good communication. • Communication is more psychological than anything; “how” you say something accounts for 80% of the meaning and impact. • The best way to get good results in anything is to improve your style of communication. Realities of Communication PPT-092-01 6

  7. EffectiveCommunication Why it Matters… Failure to communicate safety information effectively can have serious negative consequences: • Incidents, injuries, and illness • Lost workdays • Reduced productivity and delays • Risk-taking by employees • Inability to comply with regulations • Higher workers’ compensation and health insurance costs PPT-092-01 7

  8. The main objective of any workplace safety communication or program is to change behavior. ??? How does a safety committee change attitudes toward safety or improve the way people work? Safety Communication PPT-092-01 8

  9. Betari Box Model MY ATTITUDE AFFECTS AFFECTS MY BEHAVIOR YOUR BEHAVIOR AFFECTS AFFECTS YOUR ATTITUDE PPT-092-01 9

  10. The A’s of safety • Acknowledge • Assist • Appreciate • Approve • Attitudes • Awareness • Action • Accountability PPT-092-01 10

  11. A mind set • An attitude • Safety messages must be designed into every aspect of the company • Must be the company’s vision – a value for all employees Safety Culture PPT-092-01 11

  12. Challenges • Attitudes • Communication • Competing Priorities • Employee Buy-In • Creating Safety Awareness PPT-092-01 12

  13. Four separate groups of workers seek information differently based on their perceived risk: • Responsive individuals • Avoidant individuals • Proactive individuals • Indifferent individuals Communication Process PPT-092-01 13

  14. It won’t happen to me! • I’ve been doing this job for 15 years … • I’m CAREFUL! • I don’t want to get (someone) in trouble! Communication Process PPT-092-01 14

  15. Convey your ideas • Discuss concerns or objections • Share important criteria and priorities • Indicate how change will benefit this individual • Present solutions that contain your priorities and those of the individual you are influencing Communication PPT-092-01 15

  16. Effective communication increases motivation • The more people a “communication” goes through, the more distorted it becomes • Effective communication reaches the heart as well as the mind • Use it or lose it Communication Process PPT-092-01 16

  17. Communication “The danger in communication is the illusion that it has been accomplished.” - George Bernard Shaw PPT-092-01 17

  18. Understanding What is Said Even the most seasoned has trouble coping with the ambiguities. The struggle to understand is carried out relentlessly by the most conscientious. PPT-092-01 18

  19. “Nothing is so simple it cannot be misunderstood.” - Freeman Teague Communication Process PPT-092-01 19

  20. Interactive 2. Informative Keys to Communication 3. Positive 4. Productive PPT-092-01 20

  21. How to Communicate Workplace Safety Messages: • Plan your safety messages like a mini advertising campaign • Get personal • Consistent, clear messaging (includes branding) • The consequences of poor safety • Multiple message placement Safety Messages PPT-092-01 21

  22. How to get employees engaged in your workplace safety message • Watching it (training videos) • Hearing it (discussion and feedback on safety issues) • Reading it (posters, email, newsletter) Safety Messages PPT-092-01 22

  23. Use more Visuals • Tell Stories • Lead by Values • Use Positive Language • Involve Senior Management • Keep it Simple • Ask more why Questions Communication Tips PPT-092-01 23

  24. Employee suggestions • Wellness programs • Workplace Violence • Incident Investigations • Emergency Preparedness • Ergonomics • Back Safety • Fire Safety • Electrical Safety • Slips, Trips and Falls Safety Communication PPT-092-01 24

  25. Objectives should be: SMART • SSpecific • MMeasurable • AAttainable • RRelevant • TTime-bound CommunicationObjectives PPT-092-01 25

  26. Consideration to the prevention of injury to self and coworkers • Continual improvement is the goal • Involvement and thinking of all people in the safety process Safety Culture PPT-092-01 26

  27. Getting the Message Across • Decide what your messages will be. • Understand clearly whom the message is for. • Consider using several different ways to communicate the same message. • Select the best option for your audience. PPT-092-01 27

  28. Getting the Message Across • Consider who should deliver it, and what credibility they have – a good message badly delivered is lost. • Consider whether the communication was effective. • Plan your method of evaluating success before delivering the communication activity. • To communicate effectively, keep it simple. PPT-092-01 28

  29. The secret to developing highly successful safety communication is to use marketing-based tactics. • Treating safety messages as a mini-marketing campaign will provide better safety performance, communication and camaraderie in the workplace. Effective Safety Messages PPT-092-01 29

  30. Health & Safety Training Specialists 1171 South Cameron Street, Room 324 Harrisburg, PA 17104-2501 (717) 772-1635 RA-LI-BWC-PATHS@pa.gov Contact Information Like us on Facebook! - https://www.facebook.com/BWCPATHS PPT-092-01 30

  31. ????? Questions & Answers Questions PPT-092-01 31

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