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User Adoption Do’s and Don’ts

User Adoption Do’s and Don’ts. Lessons Learned Karen Pheiffer. Background. SharePoint launched in 2011 amid much fanfare. Server not capable of handling load sufficiently. Back to the drawing board…. Server upgrade Datacentre Upgrade Roadmap – Phase I, (Q3 2012). Relaunch 2012. Training.

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User Adoption Do’s and Don’ts

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  1. User Adoption Do’s and Don’ts Lessons Learned Karen Pheiffer

  2. Background • SharePoint launched in 2011 amid much fanfare. • Server not capable of handling load sufficiently. • Back to the drawing board…

  3. Server upgradeDatacentre Upgrade Roadmap – Phase I, (Q3 2012)

  4. Relaunch 2012

  5. Training

  6. Training

  7. Training

  8. Support?

  9. WIIFM? Things I Value Makes my life better Benefits the business so you’ll probably have to force me/us Things the Business Values Things the collective Values Sweet Spot Makes our lives better

  10. Social

  11. Mavens

  12. Mavens

  13. Governance • Define your Governance Policies early on. • Involve key personnel with defining your policies. • Communicate your policies to the end users.

  14. Planning Let end-users in on the discussion early. Not only does this help pave the way for adoption, it cuts down on development and roll-out time. This will enable you to identify what business processes should be automated first. • Lay out exactly what SharePoint can and will do, as well as why it will benefit them directly. • Support should come from the top. Top executives should each have their own SharePoint sites • Key people should start a blog for users.

  15. Visually Appealing

  16. Customisation Stick to CI and involve Marketing

  17. Campaigns • Keep users excited by sending out quick tips and include links to the training material. • Also remind them of when and where the next course will be.

  18. Competitions We ran several successful competitions • Edge Valentines Competition 2013 • Edge Easter Egg Hunt 2013 • Edge Photography Competition 2014

  19. Where to now

  20. Where to now

  21. Questions

  22. Contact me karenpheiffer@gmail.com LinkedIn: Karen Pheiffer

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