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Verizon Wireless Disaster Recovery

Verizon Wireless Disaster Recovery. Mike Kelly – Executive Director Network Support. Sept. 11 th to Katrina. Compare our responses to: - September 11, 2001- NYC - Hurricane Isabel - Virginia - Hurricane Katrina – LA, MS and AL 1. Provide Honest Comparisons

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Verizon Wireless Disaster Recovery

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  1. Verizon WirelessDisaster Recovery Mike Kelly – Executive Director Network Support VZW Proprietary Information

  2. Sept. 11th to Katrina Compare our responses to: - September 11, 2001- NYC - Hurricane Isabel - Virginia - Hurricane Katrina – LA, MS and AL 1. Provide Honest Comparisons 2. Prove we are better prepared now VZW Proprietary Information

  3. VZW Proprietary Information

  4. September 11, 2001 • 7 cells OOS • Relatively small area affected • Land Line OOS in Downtown NYC • Queens, Brooklyn, NJ not affected • Affected area almost deserted • Except Press and Emergency Personnel • We Prepared for “Wireless Only” Scenario VZW Proprietary Information

  5. What went well: Teams w/ tools 24 x 7 Food & Housing Contained Area Local & Fed Assist VZ Circuits Vendors COWS Difficulties: Street Directions Circuit Records Building Stability Hazmat Upward Comm. Power Utilities West Street CO September, 11 2001 VZW Proprietary Information

  6. Stars = COWS Dots = Cell Sites VZW Proprietary Information

  7. September 11 Achievements 20 COWS Deployed in Downtown NYC “Normal” service restored in 2 weeks Local and Fed Government Recognition Use of un-licensed MW for the first time No employees injured We could have deployed more COWS VZW Proprietary Information

  8. Hurricane Isabel Richmond, VA Friday 8 AM 138/360 sites OOS Saturday 8 AM 89 sites OOS Sunday 8 AM 44 cells OOS Monday 8 AM 28 cells OOS Wash-Baltimore Friday 8 AM 52/560 sites OOS Saturday 8 AM 28 sites OOS Sunday 8 AM 13 sites OOS Mostly due to fallen trees and damage to power lines. VZW Proprietary Information

  9. What went well: Teams w/ tools 24 x 7 Local & Fed Assist VZ Circuits Vendors COWS Street Directions Difficulties: Upward Comm. Comm. Power Food & Housing Fuel for Trucks Fuel for Generators Hurricane Isabel VZW Proprietary Information

  10. Hurricane Isabel - Accomplishments and Improvements -190 Cells OOS on Friday -889/920 Cells back in service by Monday -Generator back-up increased -Generator “plug” installed at sites. -Power provided to VZ MUX equipment. -Food/Fuel/Housing Contracts in place. VZW Proprietary Information

  11. Hurricane Katrina • 450/700 Cells OOS 8/29 • 30,000 Square Miles affected • 3 Separate disaster issues for VZW • Cells destroyed by flooding in New Orleans • Commercial Power and Natural Gas Gone • Baton Rouge population went from 200K to 500K VZW Proprietary Information

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  13. What went well: Circuit data base Comm. to Exec team Gas and Diesel Housing Hazmat EOC Structure Difficulties: Employee injuries Cultural Differences Employee tracking Hurricane Katrina VZW Proprietary Information

  14. Hurricane Katrina Accomplishments 450/700 Cells OOS 8/29 40/700 Cells OOS 9/26 0/700 Cells OOS 10/25 - Provided phones to Emergency Service Personnel - Provided “free” phone calls to non-customers affected by Katrina - EOC structure worked well under very difficult conditions - Employees and their families were provided special assistance - Customer base grew substantially after Katrina VZW Proprietary Information

  15. Why we are better prepared now We have circuit info on a single database We have a structured EOC plan Cells have back-up generators. We all have GPS on our trucks We have agreements with logistics vendors Wireless Priority Access We perform table top drills several times a year We have learned and improved from our experiences VZW Proprietary Information

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