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Selection and Development of Professional Staff in Strategic Consulting Organizations C. Randall Powell

STAFF SELECTION. STAFF DEVELOPMENT. Selection and Development of Professional Staff in Strategic Consulting Organizations C. Randall Powell. Strategic Consulting A Unique Environment. Mission Statements.

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Selection and Development of Professional Staff in Strategic Consulting Organizations C. Randall Powell

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  1. STAFF SELECTION STAFF DEVELOPMENT Selection and Development ofProfessional StaffinStrategic Consulting OrganizationsC. Randall Powell Strategic Consulting A Unique Environment

  2. Mission Statements To help our clients make positive, lasting, and substantial improvements in their performance. To builda great institution that attracts, develops, motivates and retrains exceptional people. ClientPartnering

  3. Global Consulting Networks SERVE MANY DIFFERENT INDUSTRIES

  4. Operations • Re-engineering • Process Design • Logistics/Distribution • Global Sourcing • Organization • Reorganization • Matrix Organizations • Functional Reorganization • product SBUs • Strategy • Competitive Response • Produce Portfolio • Service Strategies • Alliances • Acquisitions/Mergers • Marketing/Sales • Innovative Launches • New ProductDevelopment • Co-Marketing • Sales ForceStrategies Information Technology Finance The Engagement Mix (Functional Distribution)

  5. A Growth Industry Employees

  6. Problem Solving Approach4 Key Features • Top Management Viewpoint/Strategy • Fact Based/Objective • Teams/Consolidation Experts • Implementable Realistic Recommendations

  7. Staff is Key • Proven experts with experience (Partners) • Staff contacts with clients (Sales/Engagements) • Entry Consultants/High Potential • Analysts • Support Staff

  8. The Team Approach Partner Associate Engagement Manager Junior Associate Client Team Members Outcomes/ Recommendations

  9. Consulting Candidate Credentials Problem Solving Personnel Impact Leadership Presence Drive Energy • Intellectual Capacity • Practical Orientation • Quantitative Comfort • Creativity • Presence • Communication • Empathy • Personnel Initiative • Teamwork • Entrepreneurship • Excellence • Top Standards • Excitement • Persistence

  10. Recruiting Process • Recruitment Talent Search (paper/web) • Initial Interviews • Round 1 (minimum 1 hour) • Round 2 (all day events)

  11. Cover letters Resumes Academic records Top schools Networks Continuous Recruiting Process • Recruitment Talent Search (paper/web)

  12. 30 - 60 Minute Campus Web teleconference Facilities Airport Telephone Recruiting Process • Initial Interviews

  13. 2-3 Senior Associates Campus Focus on experience and education Behavioral based questions Case interviews Recruiting Process • Round 1 (minimum 1 hour)

  14. 2-3 Senior Partners Committee/team choice Case or Assessment Center involvement Recruiting Process • Round 2 (all day events)

  15. Interview Probing Techniques • Tell me about prior responsibilities. • Discuss past project assignments. • How did you organize this particularly project? • How did you establish priorities? • To whom did you assign specific responsibilities? • What was your time line for intermediate and final deliveries? • Give an example of a major problem situation that arose. • How did you solve the problem? • Exactly how did you handle a serious manager problem in performance? • What happened after your recommendations? • How did you feel about the total experience?

  16. Consulting Career Path Partner Election Client Acquisition Leadership Development Client Relations Competence Building Engagement Management Skills Basic Consulting Skills Junior Associate 1-2 years Large Project Manager 2+ years Engagement Manager 2-3 years Associate 2-3 years

  17. Skills Development • Knowledge Centers • Crash mini-MBA Courses • Communication Skills • Influencing Styles • Engagement Leadership • Industry Workshops • Functional Workshops • Technology Training • Client Relationship Development • Negotiating Skills

  18. Development Process Learning Training Evaluation Coaching PROGRESS OVER TIME

  19. Learning Through Working Multiple Consistent Industry Engagement roles mobility focus types Client Projects Client Development Practice Development Office Activities

  20. Standard Training Courses • Basic Accounting and Finance • Communication Skills • Economic Analysis • Interpersonal Skills • Team Building • Leadership Training • Management and Organization • Marketing Tools • Technology Tools

  21. Coaching/Mentoring (Informal and Formal) Assigned Mentors Client Feedback Staff Feedback Engagement Team Guidance Manager Development Informal Mentors

  22. Formal Evaluation Project 1 Project 2 Project X Project XX Engagement Performance Reports • Semi-Annual Performance Reviews • Previews Projects • Current Engagement Progress • New Development Goods • Proposed Engagement Experiences

  23. Interlinked HR Process Recruiting People Assignments Rewards Developmental Training Personal Training EngagementPerformance

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