California LifeLine Telephone Program

1. California LifeLine Telephone Program

2. Program Goals Promote LifeLine Statewide to: • Increase Awareness • Increase Enrollment in LifeLine • Achieve Telephone Service For All Californians • Encourage Access To Affordable Basic Residential Telephone Service

3. What is California LifeLine? • Telephone Program Giving Discounts For Local Home Phone Service • Offered By All TelephoneCarriers That Provide Home Phone Service • Available To All Eligible California Residents

4. Messages • California LifeLine, it’s for you! • Local home phone service for less than 25 cents a day

5. Benefits of Home Phone Service Allows Dependable Access to: • Friends and Family • Children’s Schools • Job Opportunities • Health and Emergency Services

6. California LifeLine Discounts

7. California LifeLine Discounts

8. California LifeLine Discounts

9. Eligibility Requirements • Customer is not a dependent on someone else’s tax return • Phone line for primary residence only • Only one discounted phone line per household, except TTY clients • Residency status not required

10. Eligibility Methods • Program Eligibility • Easiest • Quickest, if done online • Income Eligibility • Documents required • Supporting documents must be mailed

11. Method 1 Program Based No documents required for accepted programs • Medicaid/Medi-Cal • Low Income Home Energy Assistance Program (LIHEAP) • Supplemental Security Income (SSI) • Federal Public Housing Assistance or Section 8 • Food Stamps or Supplemental Nutrition Assistance Program (SNAP) • Women, Infants and Children Program (WIC) • Healthy Families Category A • National School Lunch's FREE Lunch Program (NSL) • Temporary Assistance for Needy Families (TANF) 1.  California Work Opportunity and Responsibility to Kids (CalWORKs) 2.  Stanislaus County Work Opportunity and Responsibility to Kids (StanWORKs) 3.  Welfare-to-Work (WTW) 4.  Greater Avenues for Independence (GAIN)   • Tribal TANF • Bureau of Indian Affairs General Assistance • Head Start Income Eligible (Tribal Only)

12. Method 2 Income Based Must Be Documented Income Guidelines

13. Enrollment Process • Client calls Telephone Company to enroll • Program Administrator sends Certification Form • Pin number permits applying online if program eligible • All may return form by mail • Form MUST be returned within 30 days

14. Enrollment Process Continued • Eligibility is then approved or denied • Customer will be charged the regular rates if customer: • Doesn’t return forms on time • Is determined ineligible • Annual renewal is required • Random audits are performed

15. How can you help? • Tell your clients about the program • Provide California LifeLine brochures • Set expectations for : • Eligibility by program method • Importance of returning forms • Tell them where to get more assistance

16. Additional Help LifeLine Call Center - (866) 272-0357 • Assists consumers in 12 languages- English, Spanish, Japanese, Cambodian, Cantonese, Hmong, Korean, Lao, Mandarin, Tagalog, or Vietnamese, as well as Teletypewriter (TTY) callers • Provides list of carriers serving their area • Transfers eligible consumers to carriers

17. www.californialifeline.com Your customers will find… • Information in 8 languages • English, Spanish, Chinese, Japanese, Korean, Tagalog, Vietnamese, and TTY • Enrollment information • Enrollment instructions • Eligibility requirements • Method 1 accepted programs • Method 2 income guidelines • Sample forms and instructions • Certification form for new enrollees • Verification form for annual renewal • Option to enroll online via program-based method with PIN • Status of LifeLine application • Option to cancel LifeLine if no longer eligible • Frequently Asked Questions • Link to the CPUC’s website

18. LifeLine BrochureOrders Available in the following languages: • English • Cambodian • Chinese • Hmong • Korean • Laotian • Russian • Spanish • Tagalog • Vietnamese