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RCI Quality Program

RCI Quality Program. Ivaylo Gueorguiev Program Manager European Software Institute - Center Bulgaria/eastern Europe. Challenges to SMEs for implementation of ICT Standards and models.

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RCI Quality Program

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  1. RCI Quality Program Ivaylo Gueorguiev Program Manager European Software Institute - Center Bulgaria/eastern Europe

  2. Challenges to SMEs for implementation of ICT Standards and models • ICT Competitiveness Pyramid model is designed by ESI Center Bulgaria/Eastern Europe with the support of USAID/RCI project

  3. Good Mature software business Heroic effort TYPICAL! Unprecedented system PRODUCT Bad Good PROCESSES Perspective The competitiveness is BASED on good processes “The quality of a product is largely determined by the quality of the process that is used to develop and maintain it.” PROCESS Based on TQM principles as taught by Shewhart, Juran, Deming and Humphrey.

  4. ITMark Structure Typical customer Large-E 2-3 weeks, 2 assessors Level 3Class B SME 102 Doc. Review Level 2Class B 7-8 days, 2 assessors (L2) Level 2 Class C Micro & Small 102 Interview InfoSec Snapshot 3 days, 1 assessor SecurityISO 27001 PI – CMMI Business

  5. 5 4 3 2 1 CMMI (SEI/CMU) – reference modelde facto industrial standardCMMI DEV, CMMI ACQ, CMMI SVC Optimizing Focus on processimprovement Measurably increased process capabilities Quantitatively Managed Process measuredand controlled Use of statistical and other quantitative techniques in managing the processes and results Defined Process characterized for the organization and is proactive Commonality among projects allows more uniform estimation of performance. Managed Process characterized for projects and is often reactive • Requirements flow in. • Plans are developed in accordance with policies. • Activities are performed in accordance with plans. • Measurements and reviews occur at defined points. • The product flows out and (usually) works Performed Process unpredictable, poorly controlled and reactive • Requirements flow in. • A product is (sometimes) produced by some amorphous process. • The product flows out and (we hope) works.

  6. Results: Summary • Increased competitiveness • Increased clients satisfaction • Improved market exposure • More effective and efficient operations • Reduced “time to market” • Increased quality of the products and services • Strengthen cooperation between the companies within the cluster

  7. Results: Indicators How much did your company’s competitiveness increase due to the CMMI/ITMark implementation program? How much did the CMMI/IT Mark implementation program Influence on the client satisfaction? How much did the CMMI/IT Mark implementation program influence on the time to market reduction?

  8. ICT Competitiveness Pyramid SUSTAINABILITY JOINT CAPACITY IMPROVEMENT READINESS

  9. Competitiveness Pyramid (2005-2009): Clustering companies and countries IMPROVED REGIONAL CAPACITY AND BRAND ICT LEADERSHIP achieved:CMMI - 3 companies from Bulgaria with CMMI ML 2 & ML3 (another 4 in Romania performed by other organizations) ITMark Premium/Elite: 4 companies from Bulgaria, Macedonia on the way: 6 companies from Armenia, Macedonia, Bulgaria, Serbia at advanced stage READINESS FOR REGIONAL “COOPETITION” PI INITIATION & HIGHER COMPEITIVENESS practical knowledge: 344 participants from 27 companies attended 55 practical PI implementation workshops and appraisals PI Initiation: 22 IT Mark certifiedcompanies from Armenia, Bulgaria, Macedonia and Moldova (20 more in progress - Western Balkans, Moldova) 31 companies launched official Process Improvement programs Method: ITMark appraisal (CMMI, information security - ISO 27001, business maturity – 10square) Participating companies reported increased competitiveness, larger projects, new customers, new markets CAPACITY: AWARENESS & TRAINING training: 1,034 from 306 companies (1-3 days, CMMI, ITMark); 11 professors/ 7 Universities trained, subject introduced awareness: 313 participants from 190 companies (PI, IT standards) PI implementation capacity: 721 professionals from 138 companies Countries: > 13 Bulgaria, Romania, Hungary, Macedonia, Serbia, Turkey, Armenia, Moldova, Albania, Bosnia and Herzegovina, Kosovo, Croatia, Ukraine More than 90% of them declared that they will use the knowledge gained in their work CREATED NATIONAL CAPACITY & AWARENESS

  10. Can ICT Standards do for you what it’s done for others? It’s your decision!

  11. QUESTIONS?

  12. Thank you for your attention!

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