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How May We Help You?

HELPDESK. How May We Help You?. About the Helpdesk. We are located in Donnelly Hall right off the Atrium Open from 7:30am – 7:00pm Mon. – Thurs. 7:30am – 5:00pm Fridays Staff: Anthony Santucci – Client Services Manager Kristen Lake – Helpdesk Analyst Student Staff. Helpdesk Objectives.

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How May We Help You?

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  1. HELPDESK How May We Help You?

  2. About the Helpdesk • We are located in Donnelly Hall right off the Atrium • Open from 7:30am – 7:00pm Mon. – Thurs. • 7:30am – 5:00pm Fridays • Staff: • Anthony Santucci – Client Services Manager • Kristen Lake – Helpdesk Analyst • Student Staff

  3. Helpdesk Objectives • Face of IT: First point of contact! • Solve as many problems over the phone as possible. • Direct problem reports to appropriate action centers.

  4. Before calling the Helpdesk • Visit the helpdesk knowledge base at http://www.marist.edu/it/clientservices/helpdesk/kb.html for solutions to common problems and troubleshooting suggestions • If it is for a computer or printer problem have your tag# ready • For SIS, FRS, HRS, TSO problems have your operator number ready and job# for batch jobs.

  5. Helpdesk Desktop Operations HDP DLS Computer New Machines Printers Software Output Check Pickup System Updates Telecom Elearning IA Access PW resets PNS Changes Systems Telephones Voicemail Conference phones FAC Codes Net Guest/Event Accts ADSM Mainframe Foxmail Foxweb Autoreg. Personal Registrations Event Accts. WWW Applications Web 4 TSO reports Web page updates

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