Our ambition to deliver great care to more people

1. Quality Framework & Quality Improvement Priorities 2019/20 Our ambition to deliver great care to more people Jackie Ardley, Chief Nurse

2. Quality Matters Our patients, and communities are at the heart of everything we do, and our ambition is to care for more people in, or close to, their homes. Our focus on delivering high quality, great care will help us achieve this. Great care is about high quality standards; standards which improve the experience for patients and staff. These combined will help us continue to innovate, and shape our future care plans. So, high quality standards begin with you, our staff. It is thinking about quality every day, and using your ideas, and experience to help create and deliver the quality improvements that will deliver our ambition. This is our quality framework which will help guide and support you to continue to provide high quality, great care.

3. It Begins with our Story: Making A Difference At Solent NHS Trust we all share an ambitious vision, to make a difference by keeping more people healthy, safe and independent in, or close to their own homes. People, values and culture drive us. The best people, doing their best work, in pursuit of our vision. People dedicated to giving great care to our service users, and great value to our partners. We aspire to be the partner of choice for other service providers. With them we will reach even more people, and care for them through even more stages of their lives. Ultimately it is the people we care for who will tell us if we are successful, and who will help shape our future care.

4. It’s Delivered by You and The Difference you all Make Sally Griffin Children’s Asthma Nurse, Southampton “I make a difference by supporting children and their families in all aspects of asthma management through offering advice, support and education. Empowering children and young people to manage their condition safely, aims to reduce hospital admissions, promote better quality of life, and produce better health outcomes. In addition to carrying out home visits and telephone support, I use social media to communicate relevant public health advice and health tips to service users, which keeps children and young people engaged, and informed, about the safe management of their condition”

5. SEE2 - Our Quality Framework • Is as simple as 1.2.3. • Safety is paramount • Effectiveness is measured • Experiences of patients and staff guide us • SEE our formula for great care!

6. Quality Goals and Priorities

7. Quality Improvement Priorities 2019/20

8. Quality throughout the organisation Their feedback guides us Are empowered to innovate Collaborate and share ideas and experience Sets quality goals Leads, review and assess Seek assurance, review, monitor

9. Partnerships Today’s health care is complex and many of our patients are also cared for and supported by other organisations. To provide truly Great Care, we need to make sure care we provide is joined-up with the care provided by other; as we deliver this Framework we will work closely with them to provide a seamless service.

10. CQC Inspection – November 2018 (Report published Feb 2019) • All services inspected rated as “Good” and the Trust is rated “Good” overall • The care we give is “Outstanding”: • “staff were kind, caring and treated patients with dignity and respect, and patients spoke of the positive care they received from staff.” • “staff involved patients, and those close to them, in decisions about their care and treatment.” • Where we will improve: • Medicines Management in Mental Health • Access to psychological therapies in older peoples mental health wards • Duty of Candour • Freedom to Speak Up • These are included in our quality improvement priorities

11. Thank You