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What customers say…

Successful Deployment and Solid Management … Close Relatives Tim Sinclair, General Manager, Windows Enterprise Management. What customers say…. Challenges:

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What customers say…

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  1. Successful Deployment and Solid Management … Close RelativesTim Sinclair, General Manager, Windows Enterprise Management

  2. What customers say… Challenges: “We went back twice to the business for tens of millions of dollars for our last deployment. Our last deployment cost us thousands of dollars per PC. How can we become more predictable?” “We finish one OS deployment and then we immediately start another. Deployments just take too long to complete.” Success: “We just completed a successful deployment of several thousand desktop in less than 3 months (planning stage through deployment completion). What are the attributes that separate failure & success ?

  3. Dynamic Fully automated management, dynamic resource usage Rationalized Managed and consolidated IT Infrastructure Standardized Basic Managed IT Infrastructure with some automation Uncoordinated, manual infrastructure Efficient Cost Center Business Enabler Strategic Asset Cost Center IT Does Matter: Aligning IT with the BusinessInfrastructure Optimization Model Reduced Complexity & Cost, Increased Business Value

  4. Desktop Costs (example) Rationalized Standardized Basic Hardware / Software Operations 36% 16% Administration 14% 8% Total Direct Costs End User Productivity & Downtime (Indirect Cost) 31% 13% Total TCO

  5. Engineer Operate Manual Deployment $500 - $1000 per PC Light Touch Deployment ~ $250 per PC Infrastructure Optimization Zero Touch Deployment < $100 per PC Desktop Lifecycle Phases Deploy Global Desktop Process Few Images Localization App Packaging

  6. Deploy Operate TCA “Total Cost of Acquisition”non-recurring costs (i.e., deployment and app certification) TCO – “Total Cost of Ownership”recurring indirect and direct costs (e.g., operations, HW, SW) Desktop Lifecycle Engineer Identity/Policy/User Rights Discovery/Inventory OS, SP Distribution Config Mgmt / Monitor App Compat / Test State Migration Patch Management Author & Package Application Install Backup/Recover Image Design Security Management Remote Diagnose

  7. Engineering Definition Discovery/Inventory App Compat /Test Author &Package Image Design Departmental Packaging Packaging Standards, Conflict Resolution & Application Inventory • Several Images >10 • Layered Image (Drivers, OS, Core, LOB Apps) • Automated reference image system connected to OEM partner • Offline servicing Departmental Application Compatibility.Testing (manual) Automated ApplicationCertification& App Compatibility Testing Full Regression test capability as Apps and Images are updated • Periodic Inventory Pull • Auto Discover Portfolio HW, SW & Users • Linked inventory w/ licensing, Sw & Hw assets, detailed pkg. information, & user GP membership . Standard Rationalized Dynamic

  8. Deployment Definition OS. SP Deploy State Migration App Install Application Install from central file share Auto Software Distribution, Management & Tracking Self Provisioning of applications by profile State migrated for critical PC’s State Preserved and restored for all PC;s • Light Touch Upgrade/ Install • Zero Touch Upgrade/ Install • Zero Touch Provisioning Standard Rationalized Dynamic

  9. Operations & Support Definition Config Mgmt & Monitor Identity/Policy/User Rights PatchMgmt Inventory/ Asset Mgmt Separate Apps, Image, Hardware & User Inventories Asset Mgmt., Inv. & License Mgmt. Assets connected to service desktools AD used for identity access mgmt. Policies baked into images w/ security templates, password policies in place. AD linked with GPO’s for managed desktop & compliance. User Mode or Admin Mode with SRP, password policies. Centrally managed users’ provisioning across heterogeneous systems. Patch mgmt system Auto patch mgmt of both desktops and servers Config Mgmt. Standards Config Mgmt. standards monitored and auto enforced -compliance Service-level monitoring on all desktops Standard Rationalized Dynamic

  10. Operations & Support Definition Backup/Recover SecurityManagement RemoteDiagnose ServiceManagement Tiered Service Desk Limited Remote Assistance Remote Assistance Capability Service Desk supports users via remote assistancewith self healing info Integrated Service Desk with Self Provisioning Anti Virus and Central Firewall AV, firewall, policy managed, s-wireless Backup & Restore standards in place PC to Server backup & restore – auto policy managed Managed backup and restore on all servers and desktops Self Provision Restore Standard Rationalized Dynamic

  11. Standard & Optional Applications USMT USMT 1 4 5 2 3 7 6 Desktop Migration Process Unmanaged Temporary State Managed Drivers Mandatory Applications USMT USMT SMS/OSD SMS

  12. Dynamic Fully automated management, dynamic resource usage Rationalized Managed and consolidated IT Infrastructure Standardized Basic Managed IT Infrastructure with some automation Uncoordinated, manual infrastructure Efficient Cost Center Business Enabler Strategic Asset Cost Center IT Does Matter: Aligning IT with the BusinessInfrastructure Optimization Model Reduced Complexity & Cost, Increased Business Value

  13. Thank You

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