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Chapter 2

Chapter 2. SUPERVISION CHALLENGES. Chapter Outcomes. Explain how globalization affects supervisors. Describe how technology is changing the supervisor’s job. Explain the concept of e-business and e-commerce

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Chapter 2

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  1. Chapter 2 SUPERVISION CHALLENGES

  2. Chapter Outcomes Explain how globalization affects supervisors. Describe how technology is changing the supervisor’s job. Explain the concept of e-business and e-commerce Identify the significant changes that have occurred in the composition of the workforce. Explain why corporations downsize. Understand the concept of continuous improvement and identify its goals. Describe why supervisors must be able to “thrive on chaos” Define ethics

  3. Globalization Parochialism Cultural environments Cultural variables Individualism Power distance Uncertainty avoidance Quantity of life Quality of life

  4. Technology Equipment Tools Operating methods Communication Effects on supervisor’s job

  5. E-Business Differentiate from e-commerce Activities associated with a successful Internet-based enterprise Developing strategies for running Internet-based companies Improving communication with suppliers and customers Collaborating with partners to coordinate design and production

  6. E-Business venues Internet Intranet Extranet

  7. Facts about today’s workplace Line between work and non-work time is blurred Globalization created unlimited work hours Communication technology creates enhanced opportunities to do business Employees are expected to work longer hours Dual-career couples

  8. EXHIBIT 2–3 The diversifying of the American workforce.

  9. Workforce Diversity Defined Gender Race Ethnic origin Age group Family status Physical abilities

  10. Changing how business operates Downsizing Continuous improvement Work process engineering Thriving on chaos

  11. EXHIBIT 2–4 The foundations of continuous improvement.

  12. The “good” organization Social responsibility Social obligation Social responsiveness Ethics

  13. EXHIBIT 2–5 Social obligation versus social responsiveness.

  14. Ethics Rules or principals that define right and wrong conduct Subjective concept Making decisions is easier when a code of ethics is in place Not all companies embrace concept of enforceable code

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