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Hillingdon Grid for Learning Services to Schools – 2010-2011

Hillingdon Grid for Learning Services to Schools – 2010-2011. HGfL offers many services that help to you meet your ICT needs. Many of these services are essential, but many people do not actually see them. HGfL. SIMS Support. HGfL Helpdesk. Assistance With Fronter. IP Telephony.

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Hillingdon Grid for Learning Services to Schools – 2010-2011

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  1. Hillingdon Grid for LearningServices to Schools – 2010-2011

  2. HGfL offers many services that help to you meet your ICT needs. Many of these services are essential, but many people do not actually see them. HGfL SIMS Support HGfL Helpdesk Assistance With Fronter IP Telephony An ICT Refresh Programme A Field Engineer service A Filtered Internet Connection Website Creation Assistance With Purchasing A Spam Free E-Mail Service Remote Backup How many of these services do you actually see?

  3. Continuing from last year.. HGfL carried out an online survey, asking schools to comment on the service they received during 2009 to 2010. As a result of this survey HGfL have retained the Service Level Agreement offerings, namely Core, On-site & IP Telephony. Core On-Site IPT

  4. HGfL’s Core Service Broadband Service Email Anti-Virus Video Conferencing Cache Paq cover • Telephone support • Helpdesk Access • Remote Support • Remote Access • Web Hosting • MIS Support (Including SIMS, FMS and training) • Support for the London MLE - Fronter • Local Area Network Support (including Wireless where applicable) • Curriculum System rebuild (if applicable)

  5. HGfL’s On-Site Service • On-Site maintenance • Hardware support • System support • Network troubleshooting • Email account assistance • IT Inventory • General guidance and support • Representatives • Helpdesk access

  6. HGfL’s IP Telephony Service • Technical Support • Extended warranty • Installation • Training • Service Desk support

  7. HGfL Service Level Pricing We have continued to implement the reduction methods from 2009-2010 have been continued: • Special schools (50% discount) • Small Primary schools and Nurseries (15% discount) • As a result of supplier pricing, plus losing the council subsidy, • HGfL’s prices will increase for 2010-2011 by: 4%

  8. Price comparison Main competitor pricing for average Primary £34,642 HGfL pricing for average Primary £14,848

  9. Price comparison Main competitor pricing for average Secondary £40,759 HGfL pricing for average Secondary £24,763

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