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Organizational Assessments (Module 1) Designing Quality Services (Module 2) HIV Prevention and Care Advancing HIV Prevention (AHP) (Module 3) Behavioral Theories (Module 4) Evaluation (Module 5) Program Funding (Module 6). What Will be Covered?. Module 1 Day 1 2-4pm.
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Organizational Assessments (Module 1) Designing Quality Services (Module 2) HIV Prevention and Care Advancing HIV Prevention (AHP) (Module 3) Behavioral Theories (Module 4) Evaluation (Module 5) Program Funding (Module 6) What Will be Covered?
Module 1Day 1 2-4pm Organizational Assessments
Organizational Readiness Mission • Communicate your purpose in a way that inspires support • Articulate a concept in with language that is easy to comprehend –jargon free • Use proactive verbs to describe what you do • Short, concise and easy to repeat
Organizational Readiness Vision Representsthe ultimate goal or desired outcomes. Culture The attitudes and behavior that are characteristic of the organization.
Values • Organizational • Personal
Defining Case Management Services The fundamental principles are that case managers • facilitate linking clients to the complex delivery system • help clients navigate through and access psychosocial interventions.
Organizational Assessment • Strength (internal) • Weakness/Challenge (internal) • Opportunity (external) • Threat (external)
Module 2Day 1 Designing Quality Services
Designing Quality Services 1. Identify the target market 2. Define the service 3. Develop service strategy • Marketing • Operations • Monitoring and Controlling • Recovery Services 4. Develop service delivery process
Seven Characteristics of a Well-Designed Service System Each element of the service system is consistent with the operating focus.
Seven Characteristics of a Well-Designed Service System The system is user-friendly. This means that the customer can interact with it easily—that is, it has good signage, understandable forms, logical steps in the process, and service workers available to answer questions.
Seven Characteristics of a Well-Designed Service System The system is robust. That is, it can cope effectively with variations in demand and resource availability.
Seven Characteristics of a Well-Designed Service System The system is structured so that consistent performance by staff and systems is easily maintained. This means the tasks required of the workers are doable, and the supporting technologies are truly supportive and reliable.
Seven Characteristics of a Well-Designed Service System The system provides effective links between the back office and the front office so that nothing falls between the cracks.
Seven Characteristics of a Well-Designed Service System The system manages the evidence of service quality in such a way that customers see the value of the service provided.
Seven Characteristics of a Well-Designed Service System The system is cost-effective. There is minimum waste of time and resources in delivering the service
Mapping the road to success • Logic Model • SMART Objectives
Existing Conditions Existing Conditions Existing Conditions: Are contributing factors that put a population at risk, such as knowledge, attitudes, beliefs, behaviors, lack of skills, access, policies, and environmental conditions.
Existing Conditions Problem Statement Problem Statement Problem Statement: Identifies the problem based on the existing conditions
Existing Conditions Implementation Problem Statement Implementation Inputs Activities Outputs Inputs: Resources used in an intervention. Activities: Services that the intervention provides to accomplish its objectives. Outputs: Direct products or deliverables of the intervention.
Existing Conditions Problem Statement Outcomes Implementation Inputs Activities Outputs Immediate Outcomes: Immediate results of the intervention. Intermediate Outcomes: Intervention results that occur some time after the intervention is completed. Outcomes
Existing Conditions Problem Statement Evaluation Implementation Inputs Activities Outputs Outcomes Evaluation: Provides qualitative and quantitative data to determine the effectiveness of the implemented intervention. Evaluation
SMART Objectives Specific Measurable Achievable Realistic and Relevant Time-phased
Module 3Day 28:45-11am HIV Prevention and Care: Advancing HIV Prevention
Case Management Basics • Opening Client Case • Client Intake& Assessment • Client Enrollment • Client Care Plan • Progress Reports/Clinical Notes • Reassessment • Discharge/Transition
Advancing HIV Prevention (AHP) Initiative Four key strategies: • Make HIV testing a routine part of medical care. • Implement new models for diagnosing HIV infections outside medical settings.
Advancing HIV Prevention (AHP) Initiative • Prevent new infections by working with persons diagnosed with HIV and their partners • Further decrease perinatal HIV transmission
Advancing HIV Prevention (AHP) Initiative Objectives: • Reduce barriers to early diagnosis of HIV infection. • Increase access to and utilization of quality medical care. • Provide ongoing prevention services for those living with HIV.
Advancing HIV Prevention (AHP) Initiative AHP utilizes a medical model to address the current HIV epidemic.
Advancing HIV Prevention (AHP) Initiative Through AHP every HIV infected person should have the opportunity to be tested and have access to state-of-the-art medical care and HIV prevention services.
Module 4Day 2 Behavioral Change
Factors that Influence Readiness to Change 1. Perception of Need Person’s experience of discrepancy between the pain of present and potential for future improvement 2. Belief that Change is possible and Can Be Positive Positive outcome is perceived as achievable within a reasonable period of time
Factors that Influence Readiness to Change 3. Sense of Self Efficacy Belief by the person that he/she has choices and can take an action to make a change 4. A Stated Intention to Change Statements the person makes relative to the need to change Source: Miller and Rollnick(1991)
Module 5Day 2 2:35-3:15 Evaluation
Evaluation • Goal Based • Process Based • Outcome based
Module 6Day 2 Funding
Funding Sustaining or expanding Case Management Services
Thank you, and we wish you great success as you develop or continue providing Case Management Services