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Primary Care Online – A S tep T owards an Integrated D igital C are R ecord

Primary Care Online – A S tep T owards an Integrated D igital C are R ecord. Alex Abbott Chief Technology Officer NHS England HC2013. Our mission:. ‘We prioritise patients in every decision we make’. ‘We want to make the NHS the best patient service in the world’.

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Primary Care Online – A S tep T owards an Integrated D igital C are R ecord

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  1. Primary Care Online – A Step Towards an Integrated Digital Care Record Alex Abbott Chief Technology Officer NHS England HC2013

  2. Our mission:

  3. ‘We prioritise patients in every decision we make’ ‘We want to make the NHS the best patient service in the world’ ‘We exist to design and deliver care around the needs and choices of each individual patient’ What are the key characteristics of a world class patient service?

  4. Transparency and participation have transformed customer service in other sectors… so why not healthcare? • Online banking – a consumer success story • Launched in the US in 1994 and in the UK in 1998 • Now >22M adult users (>50% of computer users) • Consumer applications offered with digital banking • Access to records • Online banking offers access to personal bank account applications in a secure environment • Healthcare equivalent: access to the medical record • Ability to transact • Customers pay bills and receive payments • Healthcare equivalent: ability to receive test results • Ability to book appointments • Online banks offer real time facilities to book meetings and calls with advisers • Healthcare equivalent: ability to email your doctor 4 SOURCE: Financial Fraud Action UK

  5. Strategic Context For Primary Care Online • The Power of Information • NHS England Mandate • Patient online access to their own primary care clinical record • Patient access to online repeat prescription services • Patient access to online booking of appointments • Secure 2-way on-line communication between clinicians/GP practice and patients • Online access to their personal general practice health records • Plans in place to enable secure linking of these electronic health and care records • Plans in place for those records to be able to follow individuals • Make available electronic booking and cancelling of appointments, ordering of repeat prescriptions and communication with the practice • RCGP Patient Online: The Roadmap

  6. Online Access for Patients Scope Workstreams Access to their Own Record Clinical Stakeholder Engagement Public and Patient Awareness & Participation Online Repeat Prescriptions Implementation Support, Levers and Incentives Primary Care Practice Training, Education and Awareness Online Appointment Booking Benefits Realisation and Evaluation Market and Supplier Engagement Secure Communication with Clinicians Online GP Registration Technical Capability Delivery

  7. Outcomes for A Technology Strategy for the NHS • Integrated Digital • Care Record • Modern Equipment • Local Information management and technology decision making • Better Commissioning - better quality information • Patients able to transact online with the NHS • Clear technical direction • for NHS • A diverse vibrant supplier market • Patient able to access to their own record • Improved patient outcomes • Clarity to suppliers

  8. Patient Record Integration Ensure Primary Care Record Architecture Supports and Integrates with Overall Integrated Record Architecture Secondary Care Record Primary Care Record Social Care Record Integrated Electronic Health Record Architecture

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