"Leading change - What leaders really do". Connect People & turn them on

1. "Leading change - What leaders really do". Connect People & turn them on

2. Bob de Verteuil’s perspective • Prof John Kotter’s Seminar • Changes in Main Roads • Current Leadership Programs in Main Roads • Leadership Lounge

3. "the difference that one person can make by doing what they think is the right thing to do“ • " the heart (emotions) is much more powerful in creating change than the head ( logical explanations)".

4. Leadership is about making things happen • Leadership can come from anyone in any part of the organisation.

5. 8 step process • Establishing a sense of urgency • Creating a guiding coalition • Developing a vision and strategy • Communicating the change vision • Empowering others to act • Creating short term wins • Consolidating gains and producing even more change • Institutionalisingchanges in culture

6. Examples • Southwest Airlines • Mary Kay • Mr Matsushita • Robert Kennedy • McCarthy's campaign against communism • Nelson Mandela • The Rota Rooter salesman • Mr Furheister • The glove story

7. Lessons • it is possible to have more fun and be more productive • before making radical change, a sense of urgency for the change must be established with those needing to change • urgency spreads through honesty, humility and enthusiasm - it cannot be taught (or mandated) • leaders appeal to the emotions not the intellect • a successful organisation needs to have a high level of leadership plus a high level of management • management is implicitly emphasised in our culture e.g. terms such as "change management/manager"; "managing change", etc

8. Lessons • effective teamwork can magnify the leadership and management qualities of individuals in an organisation • youth is the willingness and ability to keep growing • with a humble heart and open mind you can learn from everybody • big idealistic goals and beliefs can be achieved • simple diagrams can be effective communications • through hardship you can be reborn stronger • leaders live deeply meaningful lives • you don't need to be powerful to make powerful changes

9. Lessons • people in management roles do stupid things when they are out of their depth and feeling afraid • dismantling apartheid is as much about liberating white people from fear as it is about liberating black people from poverty • when looking for leadership in a particular area stay clear of stereotypical assumptions (e.g. the energetic, fun loving CEO of Southwest Airlines is a lawyer) • examples that you can see or touch are much more powerful than a set of carefully constructed words/figures • more leadership is possible if we can lessen the gap between leadership potential and actual leading

10. Changes in Main Roads • Corporatisation - value service progress • Commercialisation of TTD • QT takeover • MR re emergence • RS&E Realignment • Project + • Operations +

11. Main Roads Leadership Programs • Futures in Leadership • Journey into Leadership • ELDP

12. Leadership Lounge

13. Leadership Lounge Opportunities • Mix with like minded public servants • Meet CEO’s to consolidate their support • Practise notetaking and writing skills • Hone facilitation skills • Part of successful phenomena • Share passion for implementing change • Learn lots about me, people, leadership & change

14. Leadership Lounge Lessons • “What the head makes cloudy the heart makes clear” • Storytelling works • Love is the key • Leadership is selfish • 3Rs = Common Goal,Respect, Roles, Real communication • “Learning is nice but doing is useful” • + much much more

15. “Let your love flow”