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CE362 Technical Communication & Documentation

CE362 Technical Communication & Documentation. ABOUT GROUPS. ABOUT GROUPS. Characteristics of a Group Dimensions of Group Process Group and Individual Decision Making Socio-emotional Climate Interaction Process Analysis Traits of Effective Groups. DEFINING A GROUP.

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CE362 Technical Communication & Documentation

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  1. CE362Technical Communication & Documentation ABOUT GROUPS Cal-Poly, Pomona - Prof. G. Elias

  2. ABOUT GROUPS • Characteristics of a Group • Dimensions of Group Process • Group and Individual Decision Making • Socio-emotional Climate • Interaction Process Analysis • Traits of Effective Groups Cal-Poly, Pomona - Prof. G. Elias

  3. DEFINING A GROUP • Sufficiently small number of people • Mutually interdependent purpose • Belonging or membership • Oral interaction • Accepted norms and procedures of behavior Cal-Poly, Pomona - Prof. G. Elias

  4. DIMENSIONS OF GROUP PROCESS Social Dimension relationships of group members with each other Task Dimension relationship between group members and the work to be performed Cal-Poly, Pomona - Prof. G. Elias

  5. QUALITIES OF GROUP DIMENSIONS -COHESIVENESS -Social Dimension -PRODUCTIVITY -Task Dimension Cal-Poly, Pomona - Prof. G. Elias

  6. COHESIVENESS-PRODUCTIVITY RELATIONSHIP Cal-Poly, Pomona - Prof. G. Elias

  7. ACHIEVING GROUP CONSENSUS • The Risky Shift • Efficiency and Speed • Decision Situations Cal-Poly, Pomona - Prof. G. Elias

  8. THE RISKY SHIFT Groups tend to gamble more than will their individual members Cal-Poly, Pomona - Prof. G. Elias

  9. EFFICIENCY AND SPEED -Abominably slow -Must establish a history -Short effective attention span Cal-Poly, Pomona - Prof. G. Elias

  10. DECISION SITUATIONS -Need a “socio-political” decision -Need a “better” decision Cal-Poly, Pomona - Prof. G. Elias

  11. SOCIO-EMOTIONAL CLIMATE Primary Tension early stages of group development Secondary Tension disruptive periods in group routines Cal-Poly, Pomona - Prof. G. Elias

  12. PATTERNS OF TENSION #1 Cal-Poly, Pomona - Prof. G. Elias

  13. PATTERNS OF TENSION #2 Cal-Poly, Pomona - Prof. G. Elias

  14. SUCCESSFUL TENSION MANAGEMENT Confront Social/Functional problems Head-on. No Delays! Cal-Poly, Pomona - Prof. G. Elias

  15. STAGES OF GROUP PROCESS • Orientation • Evaluation • Control Cal-Poly, Pomona - Prof. G. Elias

  16. INTERACTION PROCESS ANALYSIS Cal-Poly, Pomona - Prof. G. Elias

  17. TRAITS OF EFFECTIVE TEAMS #1 • Common goals • Leadership • Interaction and involvement of all members • Maintenance of individual self-esteem • Open communication • Power within the group to make decisions • Attention to both process and content • Mutual trust • Respect for differences • Constructive conflict resolution Cal-Poly, Pomona - Prof. G. Elias

  18. TRAITS OF EFFECTIVE TEAMS #2 • Shared leadership roles • Individual and mutual accountability • Specific team purpose • Collective work products • Open-ended discussions and active problem-solving meetings • Performance measured by the assessment of the collective work products • Discussions/decisions & real work done together Cal-Poly, Pomona - Prof. G. Elias

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