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The 2012 Top Ten IT Issues

The 2012 Top Ten IT Issues. Kelley Bradder , Vice President and CIO, Simpson College Susan Grajek , Vice President, EDUCAUSE Rebecca Gray , Executive Director and CIO, Information Technology Services, Tarleton State University

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The 2012 Top Ten IT Issues

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  1. The 2012 Top Ten IT Issues Kelley Bradder, Vice President and CIO, Simpson College Susan Grajek, Vice President, EDUCAUSE Rebecca Gray, Executive Director and CIO, Information Technology Services, Tarleton State University Mike McPherson, Associate Vice President and Deputy CIO, The University of Virginia Bo Wandschneider, CIO and Associate Vice Principal, Information Technology, Queen’s University

  2. A new methodology • A member survey identified the issues from 2000-2011 • Some questions about whether this methodology had run its course • Eight issues were in the list for 8 of 12 years or more • Funding IT • Enterprise Administrative Systems • E-Learning Environments • Security management • IT strategic planning • Faculty Development, Support, and Training • Governance, Organization and Leadership • Infrastructure Management

  3. A new methodology • Moved to a representative research panel • Nineteen leaders meet quarterly • The question: “What is the single-biggest IT-related issue currently facing your institution?”

  4. EDUCAUSE IT ISSUES PANEL MEMBERS

  5. The 2012 Top Ten IT Issues • Updating IT professionals’ skills and roles to accommodate emerging technologies and changing IT management and service delivery models • Supporting the trends toward IT consumerization and bring-your-own device • Developing an institution-wide cloud strategy • Improving the institution’s operational efficiency through information technology • Integrating information technology into institutional decision-making

  6. The 2012 Top Ten IT Issues • Using analytics to support critical institutional outcomes • Funding information technology strategically • Transforming the institution’s business with information technology • Supporting the research mission through high-performance computing, large data, and analytics • Establishing and implementing IT governance throughout the institution

  7. Let’s go deeper with a few…

  8. ISSUE #1 Updating IT professionals’ skills and roles to accommodate emerging technologies and changing IT management and service delivery models Questions/Polls: • When considering your organization what do you think are some of the new skills/roles/requirements that you need to develop?

  9. ISSUE #2 Supporting the trends toward IT consumerization and bring-your-own device Questions/Polls: • Can we make it go away? • Should we make it go away? • Has your institution started any conversations regarding policies, standards, or procedures and BYOD? • Do you have any policies already in place regarding BYOD?

  10. ISSUE #3 Developing an institution-wide cloud strategy Questions/Polls: • Do you think your organization is ready to take advantage of cloud computing? • What's the big deal? The cloud is just like traditional outsourcing, and we already know how to do that (True or False). • Addressing technical integration is the major challenge in forming an institutional cloud strategy (True or False). • We'll never get to the cloud; our attorneys won't let us (True or False)!

  11. ISSUE #4 Improving the institution’s operational efficiency through information technology Questions/Polls: • Has your institution been able to restructure business process to take advantage of new technologies? • Where does an initiative to restructure a business process start at your institution? • Is there expertise at your institution to lead and implement a restructuring process?

  12. ISSUE #5 Integrating information technology into institutional decision-making Questions/Polls: • Does your senior IT leadership report to: • Regardless of reporting structure, does your senior IT leadership sit on the Executive Cabinet? • Generally speaking, how is IT represented in setting key directions for the university?

  13. ISSUE #6 Using analytics to support critical institutional outcomes Questions/Polls: • What is (or was) the focus for your institution's initial analytics efforts? • What are your institution’s existing capabilities and requirements in terms of data - check all that apply

  14. ISSUE #7 Funding information technology strategically Questions/Polls: • Are IT funding and IT expenditures tied directly to the strategic plan or major strategic initiatives at your institution? • Do you feel your institution has an institution-wide view of IT funding and expenditure?

  15. ISSUE #8 Transforming the institution’s business with information technology Questions/Polls: • Do you believe your IT organization is viewed as a trusted partner in institutional transformation • Do you think the size of an IT organization determines its ability to participate in efforts to transform the institutions business? • Do you think it is the IT organization’s responsibility to lead a transformation process or partner in the process? • Do you think your IT organization is participating in transformative initiatives on your campus?

  16. ISSUE #9 Supporting the research mission through high-performance computing, large data, and analytics Questions/Polls: • How do you feel your Central IT department is participating and delivering on your institutions research strategy?

  17. ISSUE #10 Establishing and implementing IT governance throughout the institution Questions/Polls: • Describe your IT governance infrastructure

  18. Thank you!

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