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ISO 9001: 2008

Managers’ Monthly Meeting F-711 Phoenix, AZ January 2013. ISO 9001: 2008. Monthly Meeting. Review Previous Meeting Minutes / Actions Internal and External Audits Customer Feedback Supplier Performance Issues Measurable Objectives Key Performance Indicators Incident Reports

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ISO 9001: 2008

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  1. Managers’ Monthly Meeting F-711 Phoenix, AZ January 2013 ISO 9001: 2008

  2. Monthly Meeting Review Previous Meeting Minutes / Actions Internal and External Audits Customer Feedback Supplier Performance Issues Measurable Objectives Key Performance Indicators Incident Reports Preventive & Corrective Actions Training / Resource Requirements Changes to Quality Management System Recommendations for Improvements Next Meeting

  3. Review Previous Meeting Minutes / Actions

  4. Review Previous Meeting Minutes / Actions(OPEN) Corrective Action Reports

  5. Housekeeping Items • Bathrooms (especially customers restroom) needs more attention… • Fabrication area safety requirements needs better supervision – specifically wearing of eye protection.

  6. Please Reinforce Usage and Supervise Continuous Implementation.. • Hand, Arm & Body Protection • Safety Gloves/Neoprene Apron • Eye and Face Protection • Protective Glasses/Full Face Shield • Foot Protection • Steel Toed Boots • Fall Protection • Full Body Harness & Arresting Lanyard

  7. No Internal or External Audits conducted in January 2013 Internal and External Audits

  8. Customer Feedback • Zoomerang • HQ national survey through ferguson.com • Distributed locally by Outside Sales (Mark S.) & Driver (R. Silva)

  9. Customer FeedbackJanuary 2013 • We have received customer feedback in the form of 0 surveys for the month of January 2013.

  10. SUPPLIER PERFORMANCEJanuary 2013 • Receiving Errors • Late Deliveries • Wrong Material • Damaged Material It Is All About Monitoring Our Suppliers Performance… Vendor:Potter Electric Signal Co PO#: J711-1256 Problem: Vendor shipped wrong item – 10” bell instead of 8” bell. Correction: Debit memo (DMJ711-22) was issued and RMA was issued by Potter Electric Signal.

  11. Our current measurable Objectives includes the following… BPR(Branch Process Review) 6-Pak Fabrication Efficiency(Thread & Weld) Credit Memos Incident Reporting Measurable Objectives

  12. The goal of the Branch Process Review (BPR) is to identify areas of strength and areas in need of improvement at the branch. This helps ensure we provide the BEST CUSTOMER SERVICE! The BPR indicators and scoring support FEI’s corporate initiatives and goals, such as improved customer loyalty and satisfaction. The BPR compares actual main branch and branch performance against goals set for 53 indicators. These goals and measurements are reviewed and adjusted each year. Each indicator lists the basic facts: why and how it is measured, whether it is scored locally or nationally, goals, and how many points are earned depending on the achieved threshold. Included are recommendations on problem solving and improving performance. Measurable ObjectivesBPR (BRANCH PROCESS REVIEW)

  13. BPR Status as of January 2013 98.1 (137.3 out of 140.0) Measurable Objectives BPR (BRANCH PROCESS REVIEW) Target Goal = 97.0% National

  14. Measurable Objectives BPR (BRANCH PROCESS REVIEW)

  15. The 6 PAK report represents the ‘extreme of the extreme’ from an excess inventory point of view...   This report focuses on the following materials:   Specials (SP) – SP/SP- products (less committed quantity)  uncommitted inventory Temps (T) – (on hand minus any committed quantity)uncommitted inventory D Ranked – (on hand minus any committed quantity) uncommitted inventory Surplus (S) – the excess quantity is determined by quantity above 8 months demand. No Value ( NQ) – the excess quantity is determined by quantity above 12 months demand Measurable Objectives 6-Pak

  16. 6-Pak Status as of December 2012 8.4% $43,637 ($520,931) Measurable Objectives6-Pak Target Goal = 4.5% of Total Inventory $

  17. Measurable Objectives6-Pak

  18. Measurable Objectives6-PAK (NQ TOP-10)

  19. Measurable Objectives6-Pak (SURPLUS Top-10)

  20. Measurable Objectives6-Pak (Specials Top-10)

  21. Measurable ObjectivesFabrication Efficiency (Thread, Weld & Hanger) Equates to 5.25 weeks of Non-Production for 1 associate. Welding Efficiency Target Goal is 80.0% Thread Efficiency Target Goal is 105.0%

  22. Measurable ObjectivesCredit Memos  26 Credit Memos Issued during Jan-13

  23. Measurable ObjectivesCredit Memos

  24. Measurable ObjectivesCredit Memos (YTD “Our Fault”) 31 “Our Fault” Credit Memos FYTD

  25. Measurable ObjectivesCredit Memos (Our Fault) “Our Fault” Credit Memos for January 2013

  26. Total Amount = $ (176,938.01) Total GP = $ (27,077.05) Total # of Credit Memos = 178 Total Amount of OUR FAULT Credit Memos = $ (81,172.02) Total GP of OUR FAULT Credit Memos = $ (9,860.29) Total# of Our Fault Credit Memos = 31 Average = 5 “Our Fault” Credits/Mo. 2011-12 Average = 6.6 Our Fault Credits/Mo. Measurable ObjectivesCredit Memos Credits Issued FYTD 2013

  27. A word about “KPI’s” Data we look at daily/monthly that help us run the business… Financial Statements… BPR… Daily Sales Report… Etc…

  28. KEY PERFORMANCE INDICATORSSafety • No Accident or Injuries to report for Jan-13 • No Vehicular Accidents or Injuries to report in Jan-13

  29. KEY PERFORMANCE INDICATORSBranch Sales • Results shown are preliminary (Jan-13 Pre-Audit Results) • Does not factor for Admin fee (1798) $20,000.00 • Factoring in we would have a 6.3% Trading Profit ($37,000.45)

  30. KEY PERFORMANCE INDICATORSCounter & Direct Sales • U/A = Unavailable • Pending Post-Audit Results

  31. KEY PERFORMANCE INDICATORSOperating Expenses & Labor Statistics • Results shown are preliminary (Jan-13 Pre-Audit Results)

  32. FIRE & FAB COUNTERS – Jan 2013Gross Profit Dollars ($)

  33. FIRE & FAB COUNTERS – Jan 2013Gross Profit Percentage (%)

  34. FIRE & FAB COUNTERS – Jan 2013 Ranked by Top Performing Counters by Size

  35. KEY PERFORMANCE INDICATORSFabrication *Fabrication Sales equated to 16.5% of Total sales for January 2013

  36. KEY PERFORMANCE INDICATORSFabrication

  37. Freight Billed vs. Freight Paid2012-13 FYTD Will not be available until after jan-13 audit is completed.

  38. KEY PERFORMANCE INDICATORSActual vs. Budgeted Sales (FYTD) +16.0% Actual Sales vs. Budgeted Sales For January 2013 ** Preliminary – Pending Post Audit Results

  39. KEY PERFORMANCE INDICATORSGross Profit % FY2013 vs. FY2012 ** Preliminary - Pending Post Audit Results

  40. KEY PERFORMANCE INDICATORSOvertime Statistics – January 2013

  41. KEY PERFORMANCE INDICATORSInventory Control – January 2013 • Of the 10 products counted 6 products indicated an OHB variance from Trilogie. • Variance resulted in a inventory loss of -$144.94

  42. KEY PERFORMANCE INDICATORSPhysical Inventory Results (Jan-13) ** Top-20 products ranked by $ Variance (+ or -)

  43. Incident Reporting Issue There appears to be issues with using the correct error codes… Please use the correct incident code corresponding to the type of incident you are reporting…

  44. Incident Reports 2 customer incident reports filed for the month of January 2013 ** The C-16 error code shown above was entered as a S-05 (Supplier - Freight Charged In Error)

  45. Incident Reports 0 INTERNAL incident reports filed for the month of January 2013

  46. Incident Reports 1 supplier incident reports filed for the month of January 2013 ** The incident error code shown above was entered as a C-03 (Customer – Incorrect Material Shipped)

  47. Preventative Actions (PARs) • Any Suggestions?

  48. Corrective Actions (CARs)

  49. Training & Resource Requirements • Descartes – Fleetwise Program(Fleet Shipping & Delivery) • Go-Live date March 4th 2013 • Training to commence in February; please enroll all applicable Phoenix associates in ELM training provided including Live-Meetings (instructor-led). • Please provide progress status update.

  50. Opportunities for Improvement • None Pending consideration or implementation.

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