1 / 4

Social Media Strategy Report (Facebook, Twitter)

Social Networks have become a major force in our lives and, for an increasing number of consumers, represent a preferred channel to Communications Service Providers (CSPs).

Télécharger la présentation

Social Media Strategy Report (Facebook, Twitter)

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Social media is entering the mainstream of Csp customer care Operations byProf Research No of Pages: 37 Single User License: US$ 4999 www.rnrmarketresearch.com WEBSITE

  2. Social media is entering the mainstream of CSP customer care operations • Social networks have become a major force in our lives and, for an increasing number of consumers, represent a preferred channel to communications service providers (CSPs). Furthermore, social media is becoming a valuable way for CSPs to communicate with tech-savvy customers. • This Strategy Report: analyses CSPs’ use of social media in mainstream customer care systems recommends that CSPs integrate Facebook and Twitter into multi-channel customer care architecture provides recommendations to vendors and CSPs as to which social media platforms have been successfully integrated into the customer care process describes the systems architecture that has been deployed Speculates about the next step in the evolution of the use of social media in customer care operations. • Purchase a Copy of this Report @ http://www.rnrmarketresearch.com/contacts/purchase?rname=276804.

  3. Customer Experience Management: a multi-vendor solution is required to address all CEM needs • Company Coverage Amdocs AsiaInfo-Linkage DiGiTelecommunications Huawei Technologies Oracle Redknee T-Mobile SAP View Complete Report @ http://www.rnrmarketresearch.com/social-media-is-entering-the-mainstream-of-csp-customer-care-operations-market-report.html.

  4. RnR Market ResearchRnRMarketResearch.com, an online repository of market  research reports, offers in-depth analysis of over 5000 market segments. RnR  Market Research library has syndicated reports by leading market research  publishers across the globe. For more details contact :sales@rnrmarketresearch.com/ +18883915441FOLLOW US Website www.rnrmarketresearch.com

More Related