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RIGA PUBLIC TRANSPORT

RIGA PUBLIC TRANSPORT. I RINA FE L DMANE. Established February 20, 2003 Legal status – Riga municipal limited liability company Operates in conformity with requirements of ISO 9001:200 and OHSAS 18001. Establishment. Number of employees ~4300. B usiness scope.

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RIGA PUBLIC TRANSPORT

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  1. RIGA PUBLIC TRANSPORT IRINA FELDMANE

  2. Established February 20, 2003 • Legal status – Riga municipal limited liability company • Operates in conformity with requirements of ISO 9001:200 and OHSAS 18001 Establishment Number of employees ~4300

  3. Business scope organisationof PT network passenger transportation parking-lots’management transport rent

  4. Financial results (M EUR)

  5. Break-down of passenger flow by tickets* * Passengers carried by buses, trolleybuses and trams

  6. Supervision of united route network Trolleybus routes 19 Tram routes 9 Bus routes 53 Night transport routes 9 Minibus routes 23

  7. Number of carried passengers (M) in 2014 34.7 Trams Total number 218 Distance run (M km) in 2014 8.0

  8. Number of carried passengers (M) in 2014 47.0 Trolleybuses Total number 264 Distance run (M km) in 2014 11.2

  9. Total number 432 Number of carried passengers (M) in 2014 68.8 Buses Distance run (M km) In 2014 26.4

  10. Electronic payment system • Precise accounting of passengers • Functionality – can be used as: • E-wallet • Pupil’s e-card • Riga resident’s card • Tourist’s card • To pay for catering of persons with low incomes • 7 customer service centres • More than 400 trade outlets and ticket vending machines

  11. Integrated management system • United control centre • Video monitoring with integrated alarming system • Breath alcohol testing of drivers • Visual information • Audio information • Automatic passenger counting system • GPS • Wi-Fi Safety Comfort Information

  12. Pre-paid: • Non-cash payments using: • SMS • application • payment card • e-ticket • Cash payments • Post-paid Parking lots 4963 Riga municipal parking lots

  13. Other services • Retro tram • Fully restored in 1982, using old drawings and photos • Conservation of historic heritage • Bicycle parking • Free service • 34 parks for 268 bicycles • Electric cars • A park of 12 electric cars • Environment protection

  14. Customer satisfaction Perception of Rīgas satiksme (2013)

  15. THANK YOU!

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