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Venali AMC

Venali AMC. VENALI | Account Management Center. Log-on. LOG-ON | Enter your User ID and Password. Click “Enter” to securely access your account. Note: your User ID in most cases is your account number. Start.

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Venali AMC

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  1. Venali AMC VENALI| Account Management Center

  2. Log-on LOG-ON| Enter your User ID and Password. Click “Enter” to securely access your account. Note: your User ID in most cases is your account number.

  3. Start START| Your complete resource for account information with access to fax activity, account balance and invoices. Track every step ofyour account activity in real-time, 24/7/365. Click on “My Account” or “Support” from the navigation menu on the left to view options and get started.

  4. Fax Numbers FAX NUMBERS| View your company’s local and toll-free in-bound virtual fax numbers. This list makes it easy to verify that your fax to email numbers correspond with your email addresses.

  5. Current or Past Activity CURRENT OR PAST ACTIVITY | Access the information you need to manage your fax traffic more effectively. Select a specific time frame and click “go” to view detailed graphs and charts of your fax activity. Click on “view call details” to view individual fax transmission activity. Note: You’ll find the same information for both current and past activity. The only difference is current activity lists accounts not yet invoiced, and past activity displays accounts already invoiced.

  6. Current Results CURRENT RESULTS | Analyze and check the status of your fax transmissions. This in-depth report identifies fax activity and delivery in detail. You can also sort by category to further analyze your fax activity. Detailed Report | In the status section a green “4” identifies a successful fax. The red “X” identifies an unsuccessful fax transmission and possible reason. Note: You can view up to 1,000 records per page.

  7. Faxes Sent to a Specific Number FAXES SENT TO A SPECIFIC NUMBER | Check the status of individual or groups of faxes. You can evaluate search results from this look-up feature by entering a specific fax number or area code (with % sign) and click “go”. Here you can review detailed information on fax transmissions. Detailed Report | In the status section a green “4” identifies a successful fax. The red “X” identifies an unsuccessful fax transmission. Note: You can view up to 1,000 records per page.

  8. Archiving Option ARCHIVING OPTION | Activate your entire company or a specific user/email address to store and manage fax messages. From Current Activity, select a specific time frame for faxes sent or received and click “go”. Click on “view call details” then click on the destination fax number to easily reference your fax in PDF format. Note: Archiving is billed separately from other Venali services.

  9. Request CDR REQUEST CDR | Receive an electronic report of your fax activity.Order a CDR (call detail record) to analyze fax traffic by date or billing period. This will help you manage your database lists more effectively. It will be sent to the designated email address you specify.

  10. Statements STATEMENTS | Access your account statement information 24/7 to check your amount and new balance. To examine a summary of your invoice, click on “see details” in the Info. column. Click on “View this invoice” to view, print or save your statement. (Requires Acrobat Reader)

  11. Account Balance ACCOUNT BALANCE | Find your current account balance. You can also review and access payments and any statements that have been invoiced. To view a summary or the actual invoice, click on “see details” in the Info. column. Select “View this invoice” to print out your account balance.

  12. Actual Statement ACTUAL STATEMENT | View, save and print your statements before receiving them by mail. You can access all current and past invoices 24/7/365. Each statement includes billing information and fax transmissions by each email user’s address.

  13. Billing Address BILLING ADDRESS | Keep your fax account information current. You can automatically update or change your billing information in real-time.

  14. Payment Information PAYMENT INFORMATION | Locate your company’s method of payment. You can check credit card information for accuracy to keep your account current.

  15. User Access USER ACCESS | Select the user and view individual privileges by clicking on the drop down menu. You can automatically add, delete or modify the privileges and access of all users’ accessing your account in real-time. This is a great tool for your company’s administrator.

  16. Email Accounts EMAIL ACCOUNTS | Update your user base in real-time. You can add, modify or remove email addresses from your account at any time. Note: Only email addresses listed are able to send faxes using this account

  17. Out-bound Rates OUT-BOUND RATES | Look up your destination by country to find out your out-bound fax rates.

  18. Support/Contact SUPPORT/CONTACT | Submit any questions or comments you have to our helpful customer support team. You’ll receive a prompt response within two business days. We’re here 24/7/365 to serve you.

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