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TNCPE Site Visit – Level 1

TNCPE Site Visit – Level 1. Opening Meeting. Opening Meeting Agenda. Introductions Applicant presentation TNCPE presentation TNCPE overview Where we are in the process Role of Examiners Confidentiality and Code of Conduct Site visit schedule. 2. Why TNCPE?.

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TNCPE Site Visit – Level 1

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  1. TNCPE Site Visit – Level 1 Opening Meeting

  2. Opening Meeting Agenda • Introductions • Applicant presentation • TNCPE presentation • TNCPE overview • Where we are in the process • Role of Examiners • Confidentiality and Code of Conduct • Site visit schedule 2

  3. Why TNCPE? • “Easy way in” to performance excellence • Receive valuable feedback as an applicant • Train internal experts through the Board of Examiners • Learn best practices as a member • Focus on effectiveness and efficiency • Streamline processes, meet customer needs, and improve the bottom line 3

  4. www.TNCPE.org “Driving organizational excellence in Tennessee” Founded in 1993 Based on a national standard: Baldrige Criteria for Performance Excellence with a focus on continuous improvement 501c(3) corporation Powered by a volunteer workforce National and international benchmark Recognize – Train – Share 4

  5. TNCPE Culture Mission To drive organizational excellence in Tennessee. Vision To be the partner of choice in leading Tennessee organizations to work-class performance excellence. Together . . . building a state of excellence. Values Customer focus Leadership Integrity Excellence Respect Continuous improvement Collaboration 5 5

  6. TNCPE Board of Directors Dr. Joe Alexander, Associate DeanBelmont University Tony Benton, Vice PresidentMountain States Health Alliance Dr. Richard Brown, Vice ChancellorUniversity of Tennessee at Chattanooga Manuel Benegas, AdministratorVanderbilt University Medical Center Dr. David Black, PresidentAegis Sciences Corp. Dr. John Dreyzehner, CommissionerTennessee Dept. of Health Jim Duensing, Executive Vice President & CFOCaterpillar Financial Services Dr. Linda Garceau, DeanEast Tennessee State Univ. Louis Gump, CEOImpact Management Dr. Mary Jinks, Vice PresidentUniversity of Tennessee Lewis Lavine, PresidentCenter for Nonprofit Management Terri McGuire, Senior Vice PresidentFirst Tennessee Dr. Mark Montoney, Executive VP & CMOVanguard Health Systems Jean Rush, President and CEOKentucky Spirit Health Plan (Centene) George Strodtbeck III, Ex Dir. Quality & COSCummins Inc. Van Wardlaw, EVP Customer RelationsTennessee Valley Authority Greg York, Director of OperationsMarvin Windows and Doors 6

  7. Level 1 Evaluation Process Step 1Conduct self-assessment Step 2Submit application to TNCPE Step 3Examiner review & site visit Receive Feedback ReportStrengths and OFIs 7

  8. Role of the Examiner The examiner team will: • Learn more about your organization • Ask many questions • Listen for understanding • Take extensive notes • Review data and information • Respect the value and confidentiality of information shared on site 8

  9. Examiner Rules of Conduct • Examiners are assigned to avoid conflict of interest • Examiners sign a Non-disclosure Agreement and Conflict of Interest Statement • Applicant information is confidential • No materials will be taken off-site • No contact or consulting with applicant after site visit • No gifts or considerations accepted • No results of the site visit or application assessment will be provided on-site • Award banquet etiquette 9

  10. Level 1 Feedback Report • “Preparing to read your feedback report” • Key themes • Assessment by category • Strengths • OFIs • Observations and recommendations 10

  11. 11

  12. Site Visit Agenda 12

  13. Questions What questions do you have? 13

  14. For more Information Katie Rawls, President & CEOTennessee Center for Performance Excellence2525 Perimeter Place Drive, Suite 122Nashville, Tennessee 37214 Phone: 615-889-8323or 800-453-6474 E-mail: contact@tncpe.org Or visit our website at www.tncpe.org 14

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