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PROFESSIONAL TRAINING PROVIDER

PROFESSIONAL TRAINING PROVIDER. HUMAN RESOURCES DEVELOPMENT FUND (HRDF)Registration No: 1392. MINISTRY OF FINANCE (Registration No: 357-02024198. TRAINING PROGRAMME LIST. TRAINING PROGRAMME LIST. TRAINING PROGRAMME FEES. TRAINING PROGRAMME FEES. TRAINING PROGRAMME FEES.

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PROFESSIONAL TRAINING PROVIDER

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  1. PROFESSIONAL TRAINING PROVIDER HUMAN RESOURCES DEVELOPMENT FUND (HRDF)Registration No: 1392 MINISTRY OF FINANCE (Registration No: 357-02024198

  2. TRAINING PROGRAMME LIST

  3. TRAINING PROGRAMME LIST

  4. TRAINING PROGRAMME FEES

  5. TRAINING PROGRAMME FEES

  6. TRAINING PROGRAMME FEES

  7. EXCELLENT MANAGEMENT KECEMERLANGAN PENGURUSAN PERFECT MANAGER SIX THINKING HATS

  8. PERFECT MANAGER

  9. DURATION 6 DAYS PERFECT MANAGERS INTRODUCTION The “Perfect Manager” is directed at people starting up or already in management. They can be first time managers or already involved in management. It is mandatory for the person who wants to further his or her career by mastering the eight essential competencies that every leader should have. • OBJECTIVES • Participants will learn: • Effective contemporary management practices • Techniques to enhance managerial skills • To prepare to meet realistic goals and objectives • How to solve everyday crises that managers face • To motivate people to achieve optimum performance • To out-think and out-flank competition • the eight competencies of a perfect manager • METHODOLOGY • 2-day programme, • Screen Projection • Lecturing • Discussion • Role Play • Presentations • SPECIAL FACILITIES • LCD Projector • Laptop

  10. DURATION 6 DAYS TRAINER PROFILE Name: Low Pooi Mun Qualification: F.B.S.C; F. Inst. B. A; F.I.E.M; MCIM; Minst. A.M; MSP Experience: PM, as he is popularly known is a speaker with diverse hands-on experience and a career that spans 35 years in the commercial sector. His unique approach utilizing acronyms in creative ways to enhance audience comprehension and retention during training has earned him international commendation. PM is recognized as ' the guru of the acronym'. Name: S. Yoga Thevan Qualification: ACMA (UK), MBA (UK), MSP Experience: With fifteen years of Financial Management experience Yoga became a Knowledge Facilitator in 2004. At present, he is extensively enhancing the financial knowledge of S.M.E. Directors who are Govt Grant (SMIDEC) recipients. He is a founding member of MAPS (Malaysian Association of Professional Speakers) and the President-Elect from 2006 till 2008. Name: Anthony P. Fernandez Qualification: B. Sc.(Hons); NSP; NTP; CDP (HP); MSP Experience: Business Development Director of a major IT company for over 18 years. Consultant trainer for Sales, Technical and Consultancy Certification for Hewlett Packard Asia Pacific from 1996-2003. Made more than 100 working trips out of Malaysia, training in US, Germany, Australia, New Zealand, Hong Kong, India, Philippines, Thailand, Indonesia, Singapore, Malaysia and Bangladesh.

  11. THE 12 LADDERS TO WORLD CLASS PERFORMANCE

  12. THE 12 LADDERS TO WORLD CLASS PERFORMANCE DURATION: 2 DAYS • OBJECTIVES • This highly participate programme will enable participants at the end of the programme to: • Identify the importance of measurement in building • world class performance • Identify the different measures on which • organisations may be identified as world class • Focus on the measures and targets important to • their organisations • Use a scorecard approach to build a strategy for • continuous improvement of performance • Implement a measurement initiative in their • organisations. • METHODOLOGY • 2-day programme, • Screen Projection • Lecturing • Discussion • Individual & Group Workshop Exercises • Discussions • Role Plays • Videos • Case Studies WHAT ARE THE BENEFITS DERIVED FROM THIS TRAINING TO YOUR ORGANISATION • The participants can now implement their Action Plans to ensure their organization improve their current Levels of Achievement to a Level 5 (World Class performance-WCP) • The WCP Scorecard can now be adopted as the Management Measurement Tool for monitoring the many business processes at your organization in terms of Levels of Achievement in the WCP. • The impact of the improvements made as a result of identifying the priority focus areas in the 12 Ladders by the respective teams or Individuals in your Organization will enable your organization to improve their quality outputs, more cost savings, better delivery of products and services, safer operations and a more sustainable corporate social responsibility involvement and impact to the environment.

  13. Excel Model Builder TRAINER PROFILE Ramli Abu Hassan is an author, trainer, consultant, speaker and promoter. He is Founder and Managing Director of Diversified Promotion & Service Sdn.Bhd. or DPS, a Malaysian locally incorporated company since 25th June,1996.DPS have been mainly involved in the business of Training& Consulting, Professional Sports Promotion and Marketing of Malaysian made products both domestically and overseas. In the Training & Consulting business, DPS helps organizations both in the private and government sectors build world-class talent through unleashing their hidden talents as well as making continual improvements in their work areas, leadership and personal performances plus increase in their knowledge of quality, productivity, team building and team working like Quality Control Circle / Innovative & Creative Circle (QCC@ICC) and Managers’ Quality Team (MQT) /Quality Improvement Team (QIT.) • Modeling Tools Model chart analysis: Make graphical comparisons In a twinkle, about data series, using charts Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range. Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks. Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets. Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table. Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. MR. RAMLI ABU HASSAN He is the author of the book “Revolusi Aksi” or Action Revolution published on 24th March,2006 plus hundreds of articles on quality and productivity improvements, sports management and promotions, human capital, leadership and general subjects like hobbies and travels. He has now his own website that features his thoughts, events and happenings.

  14. He works with organizations to establish World Class Performance in their business and satisfaction of customers ,designing and establishing corporate universities (your in-house university or learning centres)as well as all aspects of Quality and Productivity Improvements. Ramli has been in collaboration with Global Experts on subjects like World Class Performance, Corporate Universities, Quality ,Productivity and Sustainable Development Initiatives including Environment plus his other areas of Professional Sports Promotion and Management. He is an active member of the Malaysian International Chamber of Commerce and Industry(MICCI),Business Council for Sustainable Development of Malaysia (BCSDM),American Society for Quality (ASQ),Institute of Quality Malaysia (IQM) as well as the Malaysian Representative for World Boxing Council and World Boxing Council for Muay Thai. Ramli also have good collaboration with many major sports organizations both in Malaysia and Overseas like PESAKA,MABF,KBC,IBF and others. In his past corporate working experience from 1976 to 1996,he was the Head of Total Quality Management Secretariat at Perwira Affin Bank Berhad (now known as Affin Bank Berhad) as well as an Executive at Matsushita Electronic Components (M) Sdn.Bhd.

  15. SIX THINKING HATS

  16. SIX THINKING HATS DURATION: 2 DAYS • OBJECTIVES • Dr. de Bono's objective is simple- Change, ideas and improvement and very useful for our routine such as in: • Facilitation of meetings • Preparation for discussions • Continuous process improvement • New process and new designs • Conflict resolution • Decision making and problem solving • Customer focus groups and interviews • Leadership development • Presentations • METHODOLOGY • 2-day programme, • Screen Projection • Lecturing • Discussion • Individual & Group Workshop Exercises • Discussions • Role Plays • Videos • Case Studies

  17. TRAINER PROFILE MR. NANDA Nanda is a Certified Licensed Instructor of the world renown Thinking Skills System founded and created by Dr Edward de Bono. This Thinking Skill System is used by many corporations throughout the world. Nanda holds degrees in B.Sc Biochemistry (UKM), B.Sc in Alternative Medicine, (Calcutta, India), M.Sc in Applied Psychology (Rajasthan, India) and Diploma in Automotive Engineering (NIT S’pore.) He is a Master Trainer in the Six Thinking Hats and Lateral Thinking Skills. He was trained and practiced in Singapore and is currently based in Kuala Lumpur. His presentation skills are exceptional – energetic, inspiring, creative, thought provoking and filled with humour. He specializes in Mind-Intellect-Subconcious Connections of the human personality. His profound understanding of human psychology and character formation allows him to ‘read’ his students/course participants of their strengths and weaknesses. This allows him to address his seminars in a very effective way, especially tailored to bring change in attitude and innovation into the lives of those who attend his courses. He has been involved in training and organizing training programs for more than 15 years. His specialty is his ability to make the knowledge simple to understand and easy to practice in daily life. He is able to bring clarity of understanding in the topics that he teaches. He is also an active adventurer. He and his team of trainers conduct team building events throughout Malaysia. Team Building events such as Jungle Trekking, Mountain Climbing, Camping, Caving, Tele-match and Treasure Hunts are some of the events which are organized by him.

  18. CUSTOMER SERVICE PENGURUSAN PELANGGAN Customer Service Impact PERFECT MANAGER Customer Relationship Management

  19. CUSTOMER SERVICEIMPACT

  20. CUSTOMER SERVICE IMPACT DURATION: 2 DAYS • OBJECTIVES • Understanding The Importance Of Customer Service • Learning Effective Customer Service Skills • Enhancing Communication Skills • Winning Customer Loyalty • Developing & Motivating A Customer-Focused Team • METHODOLOGY • 2-day programme, • Screen Projection • Lecturing • Discussion • Case Study • Individual & Group • Workshop Exercises • Discussions • Role Plays • Videos

  21. TRAINER PROFILE MR. AW SIN JAM He holds a BA (Hons.) with an overall GPA of 3.96 (out of 4.00) in Organizational and International Communication, cognate Industrial Psychology and Business from The University of Oklahoma, USA. With his excellent academic and research results, he received Cleo Cross International Student Scholarship (USA), a scholarship normally presented to one student per country only, in 1994. He was named Best Undergraduate in Communications Department for year 1994-1995, one of the first foreign students to attain such an achievement. Mr Aw has more than 16 years of professional and industrial experience in Human Resource Management and Administration. Public presentation, event management and sales/marketing are also his forte. Throughout his career so far, Mr Aw has assumed the positions of Director, Manager, Assistant Manager, Executive and Personal Assistant to CEO. Always believes in setting new standard of excellence, Mr Aw has managed and conducted various training programmes and workshops for supervisors up to General Managers both in English, Bahasa Malaysia and Mandarin. He has designed supervisory, management and motivational training programmes for factories, business companies as well as government bodies like Lembaga Kemajuan Wilayah Pulau Pinang (PERDA), Unit Penyelarasan Pelaksanaan, Jabatan Perdana Menteri and so forth. He has conducted an inspiring training program on “Effective Factory & OrganizationalManagement” at Universiti Sains Malaysia. He has also presented his paper at SMIDEC workshop/conference and at the sametime written articles for local newspapers.

  22. CUSTOMER RELATIONSHIP MANAGEMENT

  23. CUSTOMER RELATIONSHIP MANAGEMENT DURATION: 2 DAYS OBJECTIVES • To examine all elements in managing relationship  with customers.   • To compare and contrast different paradigms in  managing customers.  • To plan, analyze and execute decisions on relational strategies in marketing.   • To discuss on various relational strategies in today’s business environment.  • METHODOLOGY • 2-day programme, • Screen Projection • Lecturing • Discussion • Case Study • COURSE CONTENT • Part 1: Traditional marketing vs  Relational marketing  • Part 2: Identifying critical relationship marketing success  factors  • Part 3: Developing relationship marketing practices  • Part 4: Adapting to context‐specific conditions  • Individual & Group • Workshop Exercises • Discussions • Role Plays • Videos

  24. TRAINER PROFILE She is currently  is  a associate  professor  in  the  area  of  marketing  at the UUM  College  of Business (COB), and the Chairperson of Doctoral Studies, UUM College of  Business, Sintok,  Kedah. She started her career as a lecturer since 1996.She obtained her PhD from University of  Science Malaysia  (USM)  and  her  master’s degree  from  University of  Stirling,  Scotland.  She  earned  her  first degree  (Bachelor in Business  Administration) from University Utara Malaysia  (UUM)  in 1994.  Prior  to  joining  the  academia, she worked as a marketing executive for Ramgate  Systems Sdn. Bhd.  (subsidiary of DRB HICOM).  Prior to her current position, she  was the course coordinator for MBA  program at Executive Development Center (EDC), UUM and  Deputy Dean  (Research & Postgraduate Studies) Faculty of Business Management, UUM.  She was  given the responsibilities to handle  postgraduate related matters such as curriculum and program development, managing the collaboration with partners in offering the post  graduate programsand promotion of post graduate programs in  local  and international market.  Her expertise is in marketing related area and her research works have been published in academic  journals such as Malaysian Journal of Consumer & Family Economics, Journal of Distance Education, Management Journal, International Journal of Management & Business, The Journal of Global  Business Management, Journal of Quality and International Retail and Marketing Review. She has  also presented her research works in  many local and international conferences. She was also the chief editor for the  Utara  Management Journal and associate editors for the Journal of Business Management and Management Journal. She is currently supervising Masters and PhD students particularly in the area ofrelationship marketing, customer relationship management, strategic marketing and sales management. At UUM College of Business, she teaches undergraduate and postgraduate courses  (MBA and DBA)such as  Marketing Management,  Relationship Marketing, DR. NOR AZILA MOHD NOOR

  25. TRAINER PROFILE DR. ABDUL RAHIM OTHMAN  He is currently is the senior lecturer in the area of marketing of College of Business  (COB), Universiti  Utara Malaysia (UUM). He started his career as a lecturer since 1994. He obtained his PhD from  University of Science Malaysia (USM) and his master’s  degree from Phillips University at Oklahoma  USA. He earned his first degree (Bachelor of Arts in Economics and Mathematics) from Knox College,  Illinois, USA in 1985. Prior  to  joining the academia, he worked as a marketing executive at freight  forwarding  company based in Kuala Lumpur.  Prior to his current position, he was the Deputy Dean(Academics) Faculty of Business Management, UUM. He was given the responsibilities to handle undergraduate related matters such as curriculum and program development, managing the collaboration with  artners in offering the undergraduate programs and  promotion of undergraduate programs in local and international market. He was also  Deputy Director of Center of Entrepreneurial Development which  involves in  development and training the entrepreneurs under the Ministry of Entrepreneur and  other  government agencies.   His expertise is in marketing related area and his research works have been published  in academic  journals such as The Malaysian Construction Journal. He has also presented his research works in  many local and international conferences. He is currently supervising Masters and PhD students  particularly in the area of relationship marketing,  customer relationship management, strategic marketing, firms’ performance, internal  marketing, tourism marketing and knowledge management. At UUM College of Business,  he teaches undergraduate and postgraduate courses (MBA and DBA) such as  Marketing Management, Relationship Marketing, Research Method, Strategic Marketing, Marketing Strategy and  Analysis and International Marketing.

  26. GROOMING / ETIQUETTE PRESENTATION SKILLS COMPETENCY SKILLS KEMAHIRAN KETRAMPILAN PROFESSIONAL IMAGE PERFECT MANAGER

  27. GROOMING / ETIQUETTE PRESENTATION SKILLS DURATION: 2 DAYS • OBJECTIVES • In this workshop participants will: • Define appropriate and inappropriate office behavior. • Describe appropriate office dress. • Demonstrate professional use of the telephone in a business environment whether they are answering the phone, transferring a call, placing a caller on hold, orleaving a voicemail message. • List steps for dealing with difficult people. • Identify and rephrase blunt wording for more professional communication. • Understand and demonstrate the use of to-do lists and the ABC prioritization technique. • Explain methods for handling typical office interruptions:visitors, phone calls, requests from the boss or subordinates. • METHODOLOGY • 2-day programme, • Screen Projection • Lecturing • Discussion • Case Study • Individual & Group • Workshop Exercises • Discussions • Role Plays • Videos

  28. TRAINER PROFILE MRS.AFIFAH BINTI RAHIM • 2004 – Aug 2006Unit Head Manpower Development, Customer • Services Department, Malaysia Airlines • Managed trainers and administration staff with full • responsibility for all training of MAS Customer Servicesstaff • at KLIA • Adviser to the Customer Services Grooming Council and in • charge of Grooming standards of Customer Services • Department system wide. • Responsible in the production of the Grooming Manual • for Ground staff. • Master trainer I MAKE THE DIFFERENCE – GOING • BEYOND EXPECTATIONS module programmed by • Malaysia Airlines Academy.

  29. TRAINER PROFILE 1994 – 2004 Training Executive at Malaysia Airlines Academy ( MAA ) Designed and developed Customer Services module for Ground Services Conducted all Technical and Soft Skills courses for MAS GroundServices staff system wide . Represented departmental head for any presentation on Customer Services module to external customers.Travel worldwide to train MAS staff on Customer Service/Soft skills programme. One month attachment in Phnom Penh, Cambodia to train Royal Air Cambodge ground staff. One month in Male, Maldives to train Air Maldives ground staff. One month in Jakarta to train ground handlers at Jakarta airport Trained Maybank staff on Customer Service module, Sayang Sayang Customer.. Trained Northport top-level managers on Enhancing Your Professional Image module. Trained Pegawai Tadbir Diplomat – INTAN on Enhancing Your Professional Image. Trained UNITAR top management on Enhancing Your ProfessionalImage module Represented Malaysia Airlines Academy as a guest speaker at a Tourist Guide National Conference on the Topic – Image and the professional.

  30. TRAINER PROFILE • 1992 – 1994 MAS Ground Services Instructor • - Trained Ground Services staff system wide. • - One month attachment in Male, Maldives to train • Air Maldives airport staff and assisted in designing the uniform. • - Three months attachment at Terminal 3 to be in charged of • - Discipline, Grooming and on the Job Training for new staff. • - Responsible for the introduction of Grooming training for Ground • Services staff in Domestic Stations and in charge of Grooming • for Domestic stations. • Responsible for Developing Service Transaction Guidelines • manual for MAS Ground Services division

  31. MOTIVATION PROGRAMME PROGRAM MOTIVASI Power –Up With NLP ( A Personal Transformation Programme) 1 3 2 4 Power-Up With NLP For Managers PERFECT MANAGER Making Teamwork Like Quality Circle MOTIVATION PROGRAMME Anjakan Paradigma Untuk Kesejahteraan Hidup Menggunakan Konsep 1 Malaysia / Esq & NLP

  32. POWER-UP ! WITH NLP PERFECT MANAGER A PERSONAL TRANSFORMATION PROGRAM

  33. POWER-UP ! WITH NLP A PERSONAL TRANSFORMATION PROGRAM DURATION: 2 DAYS INTRODUCTION Module 1: P - Positive Attitude Discover the laws of the mind and how you can utilize those principles to unleash the potential that lies within you. Learn the secrets and thinking of successful people and be aware that you are the architect of your own life. This program explains practical methods and techniques that can be used to control our mind and the mind of others. Power-UP! is a direct application of Neuro Linguistic Programming (NLP) in understanding how we see, hear or feel when we communicate with people. This improves our understanding on how we think and react in certain situation. Module 2: O – Outstanding Goals/Performance Understand the importance and effects of goals in your life. Identify the factors that impede goal attainment and learn effective goal setting that will stimulate massive action. Discover the strategies to achieve your goals in the most effective way, which leads to a win-win situation for all. OBJECTIVES At the end of this program participants will be able to: Develop a new way of thinking to produce optimism and energy. Create goals that will ensure success Develop wonderful relationships that will lead to synergy. Build self confidence that will enhance your potential. Handle self better in difficult situations Make yourself more effective to improve performance Module 3: W – Wonderful Relationships Every successful person needs the help and support of those around them, and this will only happen from positive relationships. Understand people’s communication style learn how to create rapport effectively with others so they may assist you in achieving your dreams. Discover how people think (metaprogram) to create the synergy that you need LEARNING OUTCOME Module 4: E – Empowering Belief Understand that every change that is desired has to begin from within, which is your belief. Understand what is stopping you from pursuing what you desire and execute 4 simple steps to change your inner program. Learn and master the belief of successful people. The final outcome of the program is increased self control and mental discipline which will elevate your success in your career and personal goals. Personal relationships becomes more rewarding, with better control of your own thoughts, your state of mind and the way you communicate.

  34. COURSE TENTATIVE Module 5: R - Resourceful State Discover how an emotional state is formed and learn simple techniques to overcome negative thinking. Create the character and attitude that will maximize your potential for success. Learn the practices to inculcate energy and enthusiasm in every activity that you are. WHO SHOULD ATTEND This program is designed for anyone who has a desire to develop a winning mindset and wishes to create a climate of positive communication in their organisation. METHODOLOGY This program 2 day course involves a mixture of short lectures, interactive discussions, games and a number of exercises which the participants will work through individually/in groups to understand concepts and principles discussed in the program.

  35. POWER-UP ! WITH NLP FOR MANAGERS PERFECT MANAGER

  36. POWER-UP ! WITH NLP DURATION: 2 DAYS FOR MANAGERS INTRODUCTION Today’s workplace can be a stressful place to be at least for some. Organizations are continually working to adapt to fast changing environments, to stay ahead and make profits. Individuals work harder under the constant pressure to perform better and achieve more. Many people are dissatisfied with their situation and want change. NLP is a valuable approach to making the improvements and transformations that these people seek. Whether you wish to put in place a few subtle changes to your performance, influence or achievements at work, or to turn your whole life upside down, you’ll find some fantastic tools in NLP to help you. Module 1: Understanding the Basics Achieving Managerial Excellence with NLP Overcoming Barriers to Success Utilising NLP Principles at Work Module 2: Building Relationships that Work Understanding others: VAK Building Rapport: Match and Mirror Using Words to Get Results: Metaprograms Choosing and Anchoring Positive Emotions Module 3: Leading People to Perform Managing Your Emotions Inspring and Motivating Others: Milton Model Giving Feedback to Fuel Improvement Coaching for Peak Performance: Meta Model Handling Difficult People OBJECTIVES This program is designed to enhance the leadership and communication skills of managers and leaders in using NLP. You will learn to… Improve your ability to influence others to achieve more Lead and motivate others Develop a vision – for yourself or the business Coach others to perform well Accomplish goals Handle tricky relationships Make effective changes Module 4: Achieving Business Excellence Creating a Compelling Vision Maximising Success through Change: Logical Levels Setting and Achieving Goals Modelling Winning Performance PROGRAM IMPLEMENTATION The 4 modules will be implemented in three stages. Each stage will run for three days, making it a total of nine days. The modules which will be covered for each stage are as follows: Stage 1: Module 1 & Module 2 Stage 2: Module 3 Stage 3: Module 4 METHODOLOGY This 2 days course involves a mixture of short lectures, interactive discussions, games and a number of exercises which the participants will work through individually/in groups to understand concepts and principles discussed in the program

  37. TRAINER PROFILE UNGKU AZLAN SHAH BIN UNGKU CHULAN Certified NLP Trainer (NFNLP), NLP Master Practitioner (NFNLP)MSc. HRD (UPM), B.App.Sc. (Curtin), B.Arch. Hons (UiTM), Dip. Dakwah & Usuluddin (KDH). After practicing architecture for 1 year, and being part of the team lead by the nation’s motivational expert, Dato’ Dr. Mohd. Fadzilah Kamsah for several years, Azlan decided to start his own firm. With his wealth of experience as an NLP Practitioner as well as a professional trainer, he commits himself towards creating results in businesses and inspire people to be their best at whatever they do.. Azlan is a highly trained professional who has developed and conducted more than 500 courses particularly in the areas of personal excellence, learning skills, teambuilding, human relations, sales and leadership. All these programs incorporate Neuro Linguistic Programming (NLP), practical tools and fun experiential learning.

  38. TRAINER PROFILE UNGKU AZLAN SHAH BIN UNGKU CHULAN Azlan holds two basic degrees; one from Curtin University of Technology, Australia, in Applied Science’ and the second in Architecture from Universiti Teknologi MARA. He also holds a Master’s degree in Human Resource Development from the Universiti Putra Malaysia where he graduated with a 3.97 average. All three degrees have served him well in bringing to his clients a sharply honed ability to evaluate business processes, both technical and people base. Along with his three degrees, Azlan is also a Master practitioner of Neuro Linguistic Programming (NLP) from the National Federation of Neuro Linguistic Psychology, USA and a Certified NLP Trainer. Azlan’s intention is to help clients grow their business in a way that is sustainable and that supports their values. He believes in using the medium of business to improve the lives of his clients and to make a difference for others in our community and the world. Azlan is now making himself very much at home in Bangi with his wife and two children. He also has a passion for travel and an innate skill in bringing out the best in the people he works with.

  39. ANJAKAN PARADIGMA UNTUK KESEJAHTERAAN HIDUP MENGGUNAKAN KONSEP 1 MALAYSIA PERFECT MANAGER

  40. ANJAKAN PARADIGMA UNTUK KESEJAHTERAAN HIDUP MENGGUNAKAN KONSEP 1 MALAYSIA DURATION: 2 DAYS PENGENALAN Setiap individu telah dianugerahkan dengan pelbagai kebolehan dan keunggulan tersendiri. Untuk mendapat manfaat sepenuhnya dari nikmat yang dianugerahkan oleh Tuhan, seseorang perlu sedar akan potensi yang ada pada dirinya dan menggunakannya dengan bijak. Untuk menghasilkan perubahan yang berterusan, perubahan perlu dilakukan terhadap cara berfikir atau paradigma yang ada. Di samping itu, nilai-nilai murni juga penting untuk dijadikan pedoman kepada tindakan yang dibuat. MODUL 1: MENGENAL POTENSI DIRI • OBJEKTIF PROGRAM • Selepas menjalani program latihan ini, para peserta akan dapat: • Mengenal potensi diri dari semua sudut (rohani, • emosi,sosial, mental). • 2. Mengetahui kaedah membentuk motivasi dan • kecemerlangan diri. • Menghayati dan mengaplikasikan nilai murni 1Malaysia • seperti Integriti, Kesetiaan dan Budaya Berprestasi Tinggi semasa menjalankan tugas dan tanggungjawab. METADOLOGI KURSUS • Kaedah pembelajaran yang digunakan dalam kursus ini bersifat ‘Experiential Learning’ yang akan melibatkan : • Syarahan, • Perbincangan, • Main peranan dan • Latihan amali secaraindividu/berpasangan/berkumpulan • untuk memahami prinsip/teknik yang dipelajari.

  41. ANJAKAN PARADIGMA UNTUK KESEJAHTERAAN HIDUP MENGGUNAKAN KONSEP 1 MALAYSIA DURATION: 2 DAYS Setiap individu telah dianugerahkan dengan pelbagai kebolehan dan keunggulan tersendiri. Untuk mendapat manfaat sepenuhnya dari nikmat yang dianugerahkan oleh Tuhan, seseorang perlu sedar akan potensi yang ada pada dirinya dan menggunakannya dengan bijak. Untuk menghasilkan perubahan yang berterusan, perubahan perlu dilakukan terhadap cara berfikir atau paradigma yang ada. Di samping itu, nilai-nilai murni juga penting untuk dijadikan pedoman kepada tindakan yang dibuat. • Kaedah pembelajaran yang digunakan dalam kursus ini bersifat ‘Experiential Learning’ yang akan melibatkan : • Syarahan, • Perbincangan, • Main peranan dan • Latihan amali secaraindividu/berpasangan/berkumpulan • untuk memahami prinsip/teknik yang dipelajari.

  42. ATURCARA KURSUS Hari Pertama Setiap individu telah dianugerahkan dengan pelbagai kebolehan dan keunggulan tersendiri. Untuk mendapat manfaat sepenuhnya dari nikmat yang dianugerahkan oleh Tuhan, seseorang perlu sedar akan potensi yang ada pada dirinya dan menggunakannya dengan bijak. Untuk menghasilkan perubahan yang berterusan, perubahan perlu dilakukan terhadap cara berfikir atau paradigma yang ada. Di samping itu, nilai-nilai murni juga penting untuk dijadikan pedoman kepada tindakan yang dibuat. 08:30am - 09:00am Pendaftaran & Taklimat 09:00am - 10:30am Modul 1: Mengenal Potensi Diri 10:30am - 11:00am Minum Pagi 11:00am - 01:00pm Modul 2: Minda dan Perubahan Paradigma 01:00pm - 02:15pm Makan Tengahari & Solat Zohor 02:15pm - 03:45pm Modul 3: Budaya Berprestasi Tinggi dan Ketepatan 03:45pm - 04:00pm Minum Petang 04:00pm - 05:00pm Modul 4: Budaya Ilmu dan Inovasi 07.00pm - 08.00pmMakan Malam dan Solat Maghrib 08.00pm - 10.00pm Modul 5: Penguasaan Pengurusan Kewangan Peribadi Al-Falah 10.00pm - 10.15pm Jamuan Ringan & Bersurai • Kaedah pembelajaran yang digunakan dalam kursus ini bersifat ‘Experiential Learning’ yang akan melibatkan : • Syarahan, • Perbincangan, • Main peranan dan • Latihan amali secaraindividu/berpasangan/berkumpulan • untuk memahami prinsip/teknik yang dipelajari.

  43. ATURCARA KURSUS Setiap individu telah dianugerahkan dengan pelbagai kebolehan dan keunggulan tersendiri. Untuk mendapat manfaat sepenuhnya dari nikmat yang dianugerahkan oleh Tuhan, seseorang perlu sedar akan potensi yang ada pada dirinya dan menggunakannya dengan bijak. Untuk menghasilkan perubahan yang berterusan, perubahan perlu dilakukan terhadap cara berfikir atau paradigma yang ada. Di samping itu, nilai-nilai murni juga penting untuk dijadikan pedoman kepada tindakan yang dibuat. Hari Kedua 08.30am - 09.30am Modul 6 : Penguasaan Pengurusan Hutang 09:30am - 10:30am Modul 7: Budaya Integriti dan Kebijaksanaan 10:30am - 11:00am Minum Pagi 11:00am - 01:00pm Modul 8: Budaya Ketabahan dan Kesetiaan 01:00pm - 02:15pm Makan Tengahari dan Solat Zohor 02:15pm - 03:45pm Rangka Tindakan 03:45pm - 04:00pm Minum Petang 04:00pm - 05:00pm Penilaian Kursus 05.00pm - 05.30pm Penyampaian Sijil & Penutup • Kaedah pembelajaran yang digunakan dalam kursus ini bersifat ‘Experiential Learning’ yang akan melibatkan : • Syarahan, • Perbincangan, • Main peranan dan • Latihan amali secaraindividu/berpasangan/berkumpulan • untuk memahami prinsip/teknik yang dipelajari.

  44. TRAINER PROFILE UNGKU AZLAN SHAH BIN UNGKU CHULAN Encik Azlan merupakan seorang yang profesional dan sangat terlatih, di mana beliau telah mengembangkan dan melakukan lebih dari 500 program khususnya dalam bidang keunggulan peribadi, kemahiran belajar, membentuk pasukan, hubungan manusia, jualan dan kepimpinan. Semua program ini menggabungkan Neuro Linguistic Programming (NLP), alat-alat praktikal dan pengalaman belajar yang memberangsangkan. Beliau dikurniakan dua Ijazah; satu daripada Curtin University of Technology, Australia, dalam bidang Sains Gunaan dan yang kedua dalam bidang Akitek dari Universiti Teknologi MARA. Beliau juga memiliki Master di bidang Pembangunan Sumber Manusia dari Universiti Putra Malaysia di mana ia lulus dengan CGPA 3,97. Selain itu beliau juga merupakan pengamal Master of Neuro Linguistic Programming (NLP) dari Persekutuan Kebangsaan Neuro Linguistic Psikologi, Amerika Syarikat dan Certified NLP Trainer Beliau suka membantu pelanggan mengembangkan perniagaan mereka dengan cara yang berterusan. Beliau percaya dengan menggunakan media perniagaan untuk memperbaiki kehidupan pelanggannya akan dapat membezakan diri dengan orang lain dalam komuniti masyarakat kita dan global. Azlan sekarang menetap di Bangi bersama isteri dan dua orang anaknya.

  45. TRAINER PROFILE A.W.VENDARGON Beliau merupakan Certified Financial Planner (CFP), Islamic Financial Planner (IFP), Registered Financial Planner (RFP) dan Pakar Perunding bagi Latihan dan Konsultasi. Beliau terlatih dalam bidang pengurusan kewangan dan perakaunan. Beliau telah bekerja dalam bidang pengurusan kewangan dengan syarikat besar selama lebih dari 10 tahun. Beliau telah berkecimpung dalam bidang latihan dan menjadi jurucakap dalam bidang insuran sejak tahun 1996 lagi. Beliau telah terlibat dalam bidang insurans ,unit trust, syarikat pemasaran multi-level dan organisasi syarikat untuk memberi motivasi kepada ahli pasukan mereka Selain menjadi jurulatih perunding, minat beliau untuk mengajar telah berkembang, beliau telah menjadi tenaga pengajar di bahagian perakaunan dan pengurusan, bayaran, kewangan, CFP, RFP IFP dan sebagainya. Beliau juga pernah menjadi speaker dalam rancangan di ASTRO Vizhuthugal yang menyentuh mengenai cara menangani masalah kewangan secara bijak dan teratur

  46. MAKING TEAMWORK LIKE QUALITY CIRCLE PERFECT MANAGER

  47. MAKING TEAMWORK LIKEQUALITY CONTROL DURATION: 2 DAYS OBJECTIVES For all Participants: Understand the true (real) meaning of the philosophy of QCC @ICC especially based on the Union Of Japanese Scientists and Engineers (JUSE) QC Circle Koryo (General Principles) of the QC Circle) including all aspects of the QCC Fundamentals, History and Purpose. The Malaysia QCC @ ICC Story and Journey will also be highlighted for all participants knowledge. As a whole, QCC @ ICC at your company will together assist your Top Management by creating an impact to Your Co's Business Results with better quality products and increase productivity. The overall teamwork Environment will be better than before and avery QCC @ ICC team members will ensure that Your Company Business Performance and Total Customer Satisfaction (by conformance to customer requirements) will become better both domestically and at her overseas markets. METHODOLOGY This 2 days course involves a mixture of short lectures, interactive discussions, games and a number of exercises which the participants will work through individually/in groups to understand concepts and principles discussed in the program

  48. Excel Model Builder TRAINER PROFILE Ramli Abu Hassan is an author, trainer, consultant, speaker and promoter. He is Founder and Managing Director of Diversified Promotion & Service Sdn.Bhd. or DPS, a Malaysian locally incorporated company since 25th June,1996.DPS have been mainly involved in the business of Training& Consulting, Professional Sports Promotion and Marketing of Malaysian made products both domestically and overseas. In the Training & Consulting business, DPS helps organizations both in the private and government sectors build world-class talent through unleashing their hidden talents as well as making continual improvements in their work areas, leadership and personal performances plus increase in their knowledge of quality, productivity, team building and team working like Quality Control Circle / Innovative & Creative Circle (QCC@ICC) and Managers’ Quality Team (MQT) /Quality Improvement Team (QIT.) • Modeling Tools Model chart analysis: Make graphical comparisons In a twinkle, about data series, using charts Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range. Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks. Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets. Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table. Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. MR. RAMLI ABU HASSAN He is the author of the book “Revolusi Aksi” or Action Revolution published on 24th March,2006 plus hundreds of articles on quality and productivity improvements, sports management and promotions, human capital, leadership and general subjects like hobbies and travels. He has now his own website that features his thoughts, events and happenings.

  49. He works with organizations to establish World Class Performance in their business and satisfaction of customers ,designing and establishing corporate universities (your in-house university or learning centres)as well as all aspects of Quality and Productivity Improvements. Ramli has been in collaboration with Global Experts on subjects like World Class Performance, Corporate Universities, Quality ,Productivity and Sustainable Development Initiatives including Environment plus his other areas of Professional Sports Promotion and Management. He is an active member of the Malaysian International Chamber of Commerce and Industry(MICCI),Business Council for Sustainable Development of Malaysia (BCSDM),American Society for Quality (ASQ),Institute of Quality Malaysia (IQM) as well as the Malaysian Representative for World Boxing Council and World Boxing Council for Muay Thai. Ramli also have good collaboration with many major sports organizations both in Malaysia and Overseas like PESAKA,MABF,KBC,IBF and others. In his past corporate working experience from 1976 to 1996,he was the Head of Total Quality Management Secretariat at Perwira Affin Bank Berhad (now known as Affin Bank Berhad) as well as an Executive at Matsushita Electronic Components (M) Sdn.Bhd.

  50. SELLING SKILLS KEMAHIRAN JUALAN PERFECT MANAGER Advance Influencing & Negotiation Skills

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