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NON-VERBAL COMMUNICATION

NON-VERBAL COMMUNICATION. What Is Non-Verbal Communication?.

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NON-VERBAL COMMUNICATION

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  1. NON-VERBAL COMMUNICATION

  2. What Is Non-Verbal Communication? • “Nonverbal communication involves those nonverbal stimuli in a communication setting that are generated by both the source [speaker] and his or her use of the environment and that have potential message value for the source or receiver [listener]”  (Samovar et al).  

  3. A Spoken Message Is Always Sent On Two Levels Simultaneously, Verbal And Non-Verbal

  4. Nonverbal communication cues can play five roles • Repetition: they can repeat the message the person is making verbally. • Contradiction: they can contradict a message the individual is trying to convey. • Substitution: they can substitute for a verbal message. For example, a person's eyes can often convey a far more vivid message than words and often do. • Complementing: they may add to or complement a verbal message. A boss who pats a person on the back in addition to giving praise can increase the impact of the message. • Accenting: they may accent or underline a verbal message. Pounding the table, for example, can underline a message

  5. Nonverbal communication and body language in relationships Nonverbal communication skills improve relationships by helping you: • Accurately read other people, including the emotions they’re feeling and the unspoken messages they’re sending. • Create trust and transparency in relationships by sending nonverbal signals that match up with your words. • Respond with nonverbal cues that show others that you understand, notice, and care. • Unfortunately, many people send confusing or negative nonverbal signals without even knowing it. When this happens, both connection and trust are lost in our relationships

  6. Types of Non-Verbal Communication • Facial expressionsThe human face is extremely expressive, able to express countless emotions without saying a word. And unlike some forms of nonverbal communication, facial expressions are universal. The facial expressions for happiness, sadness, anger, surprise, fear, and disgust are the same across cultures. • Body movements and posture:The way you move and carry yourself communicates a wealth of information to the world. This type of nonverbal communication includes your posture, bearing, stance, and subtle movements.

  7. Gestures:Gestures are woven into the fabric of our daily lives. We wave, point, beckon, and use our hands when we’re arguing or speaking animatedly–expressing ourselves with gestures often without thinking. • Eye contact: Since the visual sense is dominant for most people, eye contact is an especially important type of nonverbal communication. The way you look at someone can communicate many things, including interest, affection, hostility, or attraction. Eye contact is also important in maintaining the flow of conversation and for gauging the other person’s response.

  8. Touch: We communicate a great deal through touch. Think about the messages given by the following: a firm handshake, a timid tap on the shoulder, a warm bear hug, a reassuring pat on the back, a patronizing pat on the head, or a controlling grip on your arm. • Space:Have you ever felt uncomfortable during a conversation because the other person was standing too close and invading your space? We all have a need for physical space, although that need differs depending on the culture, the situation, and the closeness of the relationship. You can use physical space to communicate many different nonverbal messages, including signals of intimacy, aggression, dominance, or affection

  9. Voice:We communicate with our voices, even when we are not using words. Nonverbal speech sounds such as tone, pitch, volume, rhythm, and rate are important communication elements. When we speak, other people “read” our voices in addition to listening to our words. These nonverbal speech sounds provide subtle but powerful clues into our true feelings and what we really mean. Think about how tone of voice, for example, can indicate sarcasm, anger, affection, or confidence

  10. Take a time out if you’re feeling overwhelmed by stress: Stress compromises your ability to communicate. When you’re stressed out, you’re more likely to misread other people, send off confusing or off-putting nonverbal signals, and lapse into unhealthy knee-jerk patterns of behavior. Pay attention to inconsistencies: Nonverbal communication should reinforce what is being said. If you get the feeling that someone isn’t being honest or that something is “off,” you may be picking up on a mismatch between verbal and nonverbal cues. Is the person is saying one thing, and their body language something else? For example, are they telling you “yes” while shaking their head no? Tips for successful nonverbal communication

  11. Look at nonverbal communication signals as a group.Don’t read too much into a single gesture or nonverbal cue. Consider all of the nonverbal signals you are sending and receiving, from eye contact to tone of voice and body language. Do they all seem to be saying the same thing or hitting the same emotional mark?

  12. Cultural Differences in Non-verbal Communication • General Appearance and Dress • Posture :Consider the following actions and note cultural differences: • Bowing (not done, criticized, or affected in US; shows rank in Japan) • Slouching (rude in most Northern European areas) • Hands in pocket (disrespectful in Turkey) • Sitting with legs crossed (offensive in Ghana, Turkey) • Showing soles of feet. (Offensive in Thailand, Saudi Arabia)

  13. Paralanguage : vocal characterizers (laugh, cry, yell, moan, whine, belch, yawn).  These send different messages in different cultures (Japan — giggling indicates embarrassment). • Vocal qualifiers (volume, pitch, rhythm, tempo, and tone).  Loudness indicates strength in Arabic cultures and softness indicates weakness; indicates confidence and authority to the Germans,; indicates impoliteness to the Thais; indicates loss of control to the Japanese. (Generally, one learns not to “shout” in Asia for nearly any reason!).  Gender based as well: women tend to speak higher and more softly than men

  14. Turkey: Homosexual • Commonly: Perfect • Japan: Money

  15. Turkey: Right wing political party • Commonly: OK • Japan: Five

  16. Turkey: You get nothing from me • Commonly: Stop, enough • W.Africa: You have 5 fathers!

  17. Turkey: obscene gesture • No such gesture in English • Brazil: Good luck!

  18. Task • Work in pairs on a scripted dialogue • First, student B would reply silently to half of the dialogue read by student B, then A replies to the other half of the dialogue. Both students become familiar with the dialogue then act out the whole dialogue using expressions, gestures and posture. • 10 mins

  19. Video clip

  20. Half the class write the dialogue for Mr. Bean, half write the dialogue for the old guy. • Students are required to combine in pairs to put the dialogue together, rehearse and perform for the class if they wish.

  21. PROJECT#1 • Pair work( group of 3-4 or more not acceptable). • Come Up with an Advertisement • Channel of Communication would be Non-Verbal • Time frame( not more than 5 mins).

  22. Read at home • 4. Interpreting non-verbal communication • Pg 37-41 • Discussion would follow in the next session.

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