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Q M for M Q

Q M for M Q. Introduction of new Instrumentation as a Quality Management Process K. Klapheck, S. Waas, German Meteorological Service Hamburg. Introduction Presentation of a process 1st example Process for the introduction of instrumentation 2nd example Process for software-/hardware-update

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Q M for M Q

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  1. QMforMQ Introduction of new Instrumentationas a Quality Management ProcessK. Klapheck, S. Waas, German Meteorological Service Hamburg

  2. Introduction • Presentation of a process • 1st exampleProcess for the introduction of instrumentation • 2nd exampleProcess for software-/hardware-update • Final remarks

  3. Quality Management (QM) : a tool to assure - availability - reliability • timeliness • of products system modification system modification End End

  4. Met. services and manufacturers already use QM • References (examples): • Canterford, R.P., Evans, D.K. and Allan, L.C. : • Developments in a modern Quality Management System: Quality control, network performance and Metadata Database. • TECO-2000, Beijing, 2000. • Pevny, G., Einsiedler, W. and Meir, M. : • Quality Management for the Operation of hydro-meteorological Measuring networks. • TECO-2002, Bratislava, 2002. WMO accompanies the adoption of QM Reference WMO: Executive Council Fifty-Fifth Session, Abridged Final report with resolutions, WMO-No. 961, Geneva, 2003.

  5. In the German Met. Service: - a certified QM system exists for the whole service - as a part ‚data collecting‘ is a strategic production process: documented, transparent, auditable - Reference: Richter, C. and Dibbern, J. : A Quality Management System for the process of collecting meteorological data. TECO-2005, Bucarest 2005. Processes shown here are subordinated to ‚data collection‘

  6. Definition of a process: ....set of interrelated activities.....transforms inputs into outputs.... Reference : International Standard Organisation, 2000 : Quality Management Systems - Requirements (ISO 9001), EN ISO 9001:2000. Description of a process: - textual description: goals, customer requirements, influencing quantities,.... - graphical description: flow chart - list of joined processes - further applicable documents Presentation of a process: Flow chart diagram in an excel-sheet -- one line for each action

  7. Informations from a process description: • Embedding in superordinated processes - Flow of work steps - Input / output documents • Responsibilities - Definition of valuation numbers - Related documents

  8. Chart mit Überschrift und großem Foto / Abbildung

  9. 2nd example : new requirements on a running technique in a measurement network cause a system modification, this causes a software- or hardware-update How to perform it ? (Avoid data loss in the operating network !! ) See process Hardware-/Software Update

  10. Final remarks • QM is ‚living‘: • Processes are modified if necessary • Resources from different branches of a service needed: • enhanced organization and communication of collaborators • Positive effect of QM: • Giving more certainty to reach the strived results

  11. QM yes / no either the customers or the products come back Thank you for your attention

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