Virtual Desktop Pilot Implementation Project

1. Virtual Desktop Pilot Implementation Project Presented to the UBC IT – VDI Pilot Users April 12, 2010

2. Virtual Desktop Pilot Implementation Project Agenda: • Project Background [10 min John] • Thin-Clients & VDI Demo [10 min Brent] • Thin Client device • Software Client • Your Virtual Desktop • User Preparation and Deployment [10 min John] • How we will support you [5 min John] • Future • Q&A

3. Virtual Desktop Pilot Implementation Project • Why: The Pilot Project (6 months: Oct/09 – May/10): • Green: • 10w + 5w + 5w < 100 / 40w • = less CO2 and < $$ kwh • Reduce IT Support Effort & Standardization: • Reduction in proliferation of hardware models and one-off PC builds • One standard desktop for general office usage • Future: Standard desktop(s) for labs, student kiosks, office researchers, some academics • User Objectives: • Goal => equivalent to average desktop performance • Continue to be accessible from home PC with Internet connectivity/VPN client + new VDI client

4. Virtual Desktop Pilot Implementation Project • Who: The Pilot Project (6 months: Oct/09 – May/10): Collaborative Project Teams: • Steering: • UBC IT (incl SIS, FRO, HR), Medicine, Science, Dept Comp Sci, Sauder, President’s Office • Project Team: • Architecture • UBC IT Jason Fiset, Brent Dunington, Duncan Gourlie • Medicine IT Dennis Chow • Computer Science Sean Godel • Desktop Support • OAB Irina Zilbershtein, Eric Lai, Mike Ward • UBC IT Robert Padwick • Project Management • UBC IT John Mah, David Murray, John Cruz • Pilot Users: • Approx 40 in the Old Administration Building • Approx 40 in UBC IT LS Klinck building

5. Virtual Desktop Pilot Implementation Project • What/When: The Pilot Project (6 months: Oct/09 – May/10): • Back-End: entire server and storage infrastructure • Front-end: • Capture user desktop requirements in OAB, UBC IT • Select, test, install thin-client devices on a subset of pilot users • Install soft View client on remaining users/home access PC’s • Support Process: develop a working model for VDI Desktop deployment/support/image management • Deployment: 100 users in UBC IT and OAB • Financial: Develop a TCO model, energy saving model • Communication: to UBC as a whole via IT.UBC website and forums

6. Deploy & support to faculty or staff UBC IT Pilot Approach & Timeline (aggressive) UBC IT QA and UAT testing Deploy & support to faculty or staff of OAB User communication / engagement. Key stakeholder communication / awareness of outcomes Deployment processes User needs/desktop performance/functionality Training VDI desktop support processes Financial model User VDI lab testing -user app testing -performance -functionality =current desktop PC Tech team fine Tuning for prod deployment VD v1.0 production build, tested, PTO Prototype build Lab -validate technical design -user environment -user performance testing -user app install troubleshooting -VD fine tuning -IMAGE BUILD -APP VIRTUALIZE VD version 1 Architect / design -VM’s backend -app backend -user app environment -thin-client front end -network confirm VD technology preference -leverage other project learnings Oct Nov Dec Jan FebMar Apr May

7. Software or Firmware View agent Using Software View agents Only Windows VM’s Linux on 2010 roadmap

8. Virtual Desktop Pilot Implementation Project • VDI demo (Brent) • Thin-client device • Software-based client • What your Vista OS desktop looks like

9. Virtual Desktop Pilot Implementation Project How is it the same? Windows Vista experience Fast login, access to all the applications needed to do your daily work Same application performance as you currently experience All your IE favorites, personal settings Can network print as you normally do today

10. Virtual Desktop Pilot Implementation Project • How is it different? • Low power consumption • All work files stored on a network H:\drive, not local C:\ • No wallpapers • No screensavers • New required software must be installed by IT desktop support • Laptop users cannot use the ‘virtual desktop’ on a bus, car or airplane (offline from the internet) • No Macintosh version yet • USB peripherals are not yet fully support until Sept/2010 eg. Local printers, CD/DVD burning, web-cams. • Must use USB keyboards/mice

11. Virtual Desktop Pilot Implementation Project • How is it better? • Able to connect to the same ‘virtual desktop’ from home or (any other UBC workstation – future) • Your personal favorites & settings stay with your ‘virtual desktop’ no matter where you access it from • Laptop users can chose to keep it at work, and use their personal computer at home to access the same work ‘virtual desktop’ • For IT, simplified support – now using a common ‘virtual desktop’ • Longer lifespan for the thin-client device (>5 yrs) • Upgrades to windows & applications will be automatically delivered to all users, without desk-side visits

12. Virtual Desktop Pilot Implementation Project • How will we deploy to you throughout May? (~40 users) • Survey by email: applications, printing, USB keyboard/mice • Those who receive thin-client device (9 users) • Scheduling • Desktop resource visit • Installing the thin-client device • Moving files • Setting up a new user profile • Capturing personal settings (favourites, drives, desktop settings etc) • Confirming the applications needed for day-to-day work • Confirming basic windows functionality • Those who receive software client (21 users) • Same except for installing a software client and testing as above • When your existing computer lease expires in 2011 or 2012, you will receive a thin-client device

13. Virtual Desktop Pilot Implementation Project Virtual Applications Virtualized = Globally avail. Office suite 2007 Adobe reader 9.31 Adobe Acrobat 9 pro Adobe Creative Suite Crystal Reports Std 10 Crystal Reports Pro 10 Visio Std 2007 Visio Pro 2007 Project Pro 2007 Firefox Skype 4.1.x Snagit 7 7-zip Various media protocols Flash Nero Express & 7 (CD burning) Tested Webapps Peoplesoft Sharepoint SISC UBC Webmail Not Virtualizing Viking Peoplesoft legacy app Google Chrome Various photo capture utilities (Sony, Canon) Infuser iTunes VMWare roadmap July: Thin Win7 OS July: Partial USB support on zero clients Sept Full USB support on zero clients

14. Virtual Desktop Pilot Implementation Project • What you need to do to prepare for the Pilot. • Survey to confirm your current application, printing needs • we will send you instructions on: • Scheduling a desk-side visit • IT will help you setup, backup and move files onto the network • Confirm your current application settings carry-over • we will install the software client • You begin using your ‘virtual desktop’ and logout daily • Give us your feedback. We will visit you and send a 10 Q survey. • Or we will install the thin-client device (9 users) • Show you how to login/logout daily • Give us your feedback. We will visit you and send a 10 Q survey.

15. Virtual Desktop Pilot Implementation Project • How will we support you during this pilot? • Contact Desktop Support

16. Virtual Desktop Pilot Implementation Project • Currently: • Deploying to ~40 users in OAB (19 users installed, +10 this week) • Production environment stable • We need your help (last half of April) • UAT testers for the new ‘virtual desktop’ environment • Tell us if it performs as your current computer • Look & feel acceptable • Applications work as expected • Application set is complete • PM be soliciting volunteers who can ‘represent the needs of everyone else in UBC IT’

17. Virtual Desktop Pilot Implementation Project • What’s Next: Beyond The Pilot Project • Assess the Pilot: 1-month sustainment/support • Monitor, metrics, support issues • Feedback into design -> larger scale deployment to UBC • Deployment Roadmap: Deployment to group of ‘early adopters’ • Medicine, HR, Science • Sauder / Science & Dept. of Comp Science / Koerner / FRO / SIS • More info on VDI: • Go to http://www.it.ubc.ca/projects/virtualdesktop.html • Contact the Project Manager johnsmah@exchange.ubc.ca

18. Virtual Desktop Pilot Implementation Project Questions?