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WordPress Unit Web Coordinators

This is the agenda for the WordPress Unit Web Coordinators Monthly Summit in August 2019. It includes status updates, directory update, training and enterprise, SiteImprove usage, survey feedback, Q&A, and more.

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WordPress Unit Web Coordinators

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  1. WordPress Unit Web Coordinators Monthly Summit – August 2019

  2. Agenda • Status Updates • Directory Update • Training & Enterprise+ • SiteImprove Usage • Survey Feedback • Q&A

  3. Status Updates • Site level moves for internal/external content split have continued with 47 sites successfully moved between platforms. • 18 sites remain to be transferred after which another review of site alignment will be performed • In partnership with Marketing the new CHER, Math, and Writing Style Guide sites are published, and the new CTO has gone live as well. • Testing of new WordPress platforms has been deferred due to resourcing and other projects, but is expected to pick back up in August. • WCM support changes have been completed, and all support now goes through ServiceNow. • Phone forwarding is still being finalized • FogBugz application subscription has been discontinued

  4. Directory Update • ITS is updating the NAU Directory through a multi-quarter project. • ID.nau.edu is the application where faculty/staff can update certain pieces of their profile and upload photos. • This application is in dev now, planned launch of 8/19 pending executive approval. • Process for Directory Maintainers will be changing to facilitate an increased focus on the underlying system(s) of record. • Detailed information will be provided on a dynamic directory page that will be referenced from the WordPress interface.

  5. Training & Enterprise+ • Enterprise+ workshop schedule for Thursday, August 8 from 1-3 PM. • Main WordPress training has been updated and includes the following sections: • Global Settings: Pages, posts, media library, links, etc • Shortcodes • Integrations: Directory, Events, Academic Catalog • Please ensure all site stewards and editors are trained to current standards. • The training schedule at https://in.nau.edu/web/training/is the source for upcoming workshops and new training opportunities. • Online self-guided trainings available: https://in.nau.edu/web/online-training/ • For those in colleges, please ensure that your Site Stewards and Owners relay any changes or service requests through the assigned University Marketing PM. • ITS now provides Siteimprove support at our regular Open Labs!

  6. SiteImprove Usage • The CIO asked the Web team to allocate resources to clean up a variety of items found in SiteImprove to bolster quality assurance rankings • Over the span of approximately 100 hours, the team was able to: • Fix ~300 broken links in nau.edu, and ~1300 in in.nau.edu • Resolve 40 global spelling errors on nau.edu, and 25 on in.nau.edu • Correct catalog entries resulting in false positives • Train Marketing student workers to perform similar tasks • This resulted in an direct QA score change of 9 points on nau.edu and 14 points on in.nau.edu • The CIO continues to monitor SiteImprove reporting and is forwarding items as relevant to his peers

  7. Survey Feedback • Survey of WUC members was open from 6/10 – 7/10. Thank you again to those that responded! • Out of 30 non-ITS invites, 12 completed surveys for a response rate of 40%. • General themes within the feedback: • Appreciation for the content around projects, status updates, and sharing of information • Like the in person format, support for decreasing frequency of meetings • Allowing opportunity for participants to discuss issues/experiences with each other • Highlight featured items for in-person workshops (new shortcodes, new uses for existing tools, etc.) • We remain open to feedback and input, in particular as we start a new academic year with an operationalized enterprise environment.

  8. Q1 - Overall, how would you rate the Unit Web Coordinator meetings?

  9. Q2 - How would you rate the information provided?

  10. Q3 - Do you feel the meeting time (one hour once a month) is too much or not enough time for future meetings?

  11. Thank you for the continued support and involvement to deliver a high-quality OneNAU website! • Questions?

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