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Delivering Valuation Services in Changing Times Challenges & Opportunities

Delivering Valuation Services in Changing Times Challenges & Opportunities. John O’Sullivan Commissioner of Valuation and CEO, Valuation Office 20 th June 2013. Valuation Office. Ireland’s State Valuation Agency Rating Authorities and Non-domestic Rates No. of Staff: 130

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Delivering Valuation Services in Changing Times Challenges & Opportunities

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  1. Delivering Valuation Services in Changing TimesChallenges & Opportunities John O’Sullivan Commissioner of Valuation and CEO, Valuation Office 20th June 2013

  2. Valuation Office • Ireland’s State Valuation Agency • Rating Authorities and Non-domestic Rates • No. of Staff: 130 • Operating Budget 2013: €9 million

  3. Valuation System in Context • Rates: Tax on occupation of non-domestic property • Contributes c. €1.3 billion per annum towards funding Local Authorities • Based on Rental Values • Challenges: • Evidence-based process • Pace of revaluation

  4. Key Organisational Drivers for VO

  5. Revaluation – Public Policy Objectives • Equity and Uniformity • Transparency – reflect current market rental values • Independent and objective outcomes • Redistribution of rates liability • Rolling revaluation: every 5-10 years • Government’s Action Plan for Jobs 2012

  6. Challenges • Market Activity • Complexity of modern rental arrangements • Expectation of Ratepayers • Pace of Revaluation

  7. How are we changing? • Strong partnerships with representative bodies and professional agents • Providing more and better information to Ratepayers • Increasing public understanding of what we do • Adopting more standardised processes • Engaging with peer organisations in other jurisdictions • Harnessing Web to interact with customers • Better range of internal ICT analysis & support tools

  8. People, Processes & Technology • Better use of staff resources • Improved business processes • Better data collection techniques • Data Analysis • Broadening online service offering • Use of external datasets • Harnessing mobile technology • New Legislation

  9. Valuation (Amendment) (No. 2) Bill 2012 • Accelerate the National Revaluation Programme • Improve VO operations • Provide for additional valuation approaches: • Self Assessment • Contracting External Valuation Services (Outsourcing) and • Better use of ICT and Statistical Resources

  10. Improving Internal VO processes • Better use of Statistics & Market Data • Augments current valuation approaches • Combining Professional Valuer core skills with statistical analysis of physical and market data and spatial information databases

  11. Valuation: Multi-faceted approach • Conversion & Interpretation of historical data • Central Market Analysis Unit in operation • Extensive database of recorded market transactions • Electronic Market Analysis System in place • ICT-supported valuation processes extended • New skills for valuers

  12. Making it Happen • Market Analysis Database • Market Analysis Modelling tools • Statistically-informed comparisons • Validation using third-party datasets • Geographical Information Systems (GIS) & Spatial Analysis tools • Mobile apps

  13. Other Developments • Merger of VO with PRA and OSi • Integrated Data Model • Shared Services: Technical Infrastructures • Priority: ICT Disaster Recovery/Business Continuity capability • ISDI

  14. Conclusions • People – Process – Technology • Not about Technology.......it’s about Delivering Services!

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