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ATTITUDINAL CHANGES Intervention

ATTITUDINAL CHANGES Intervention. Introduction Objectives of the intervention The Program The Phases. Methodology Participant profile Implementation plan Accessory requirements. The Contents. Introduction. DEFINE P roblem of the day. Staff turn over Staff motivation Staff commitment.

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ATTITUDINAL CHANGES Intervention

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  1. ATTITUDINAL CHANGES Intervention

  2. Introduction Objectives of the intervention The Program The Phases Methodology Participant profile Implementation plan Accessory requirements The Contents

  3. Introduction

  4. DEFINEProblem of the day Staff turn over Staff motivation Staff commitment

  5. Possible Causes • High amount of stress • Disenchantment • Demoralization • Disaffection • Alienation • Projection and denial ********

  6. Objectives of the intervention • Increased customer satisfaction • Increased employee morale • Decreased turnover • Generate employee confidence • Reduce level of stress among employees • Developing positive attitude among employees

  7. Our Services • Identification of individual motivation requirement • Screening out individual motivators • Help in stress alleviation • Reduction of burn-outs • Optimization of work situation • Environmental and retention audit

  8. The Program

  9. Identification of motivational requirement • Acknowledging individual needs • Providing feedback reports on their performance • Arranging for group discussions • Arranging for training programs

  10. Screening out individual motivators • Simple paper and pencil test for screening individual motivators • Group discussion on “What motivates you the most?’’ • General talk session

  11. Reducing Burnout • Optimizing work loads • Providing counseling services • Suggesting upon measures towards higher job involvement

  12. Optimization of work situation • Analysis of the work situation • Screening unfavorable work elements • Identifying stress elements • Suggesting upon favorable changes

  13. Environmental and retention audit • Analysis of turnover, employee / customer satisfaction data • Formulation of the cost of turnover for targeted employee groups

  14. Interaction with focus groups to discover organization and departmental issues • Evaluation of the root causes of turnover • Recommendations of make best practice

  15. When stress rules It will affect the Individual Manager Director Or anyone in the organisation At the end it will irritate the customer

  16. Results • Loss of self control • Have the feeling of being overwhelmed • Loss of patience • Reduction in the level of tolerance

  17. As an introduction the participants get to know A practical explanation of What stress is How it affects your body and mind How to overcome it How to take short breaks among work How can music therapy soothe your soul

  18. Followed by…...

  19. Communication

  20. Some petty problems • Working in shifts • Too much job mobility • Frequent transfers • Fear of losing jobs • Less opportunity for growth

  21. The Phases

  22. Phase I

  23. 1.Explore yourself2.You and your personality

  24. Explore yourself • Are you stressed? • Check the level of your stress • Know your innerself • Know your SWAN score

  25. Are you stressed? • Brief on what is stress • How it affects an individual • Identification of the stressors • Identification of the stress producing elements in the stressors • Brief program for stress alleviation

  26. Check the level of your stress • General assessment of level of stress among employees • Practice meditation & find your inner rhythm • Lifestyle coaching • Psychological service

  27. Know your innerself Employees get to know • About their interests • About themselves as a person • About their aspirations

  28. Know your SWAN score Employees evaluate themselves on their • Strengths • Weaknesses • Ambitions • Needs This gives a complete map of their career path

  29. You and your personalityA brief test session on • Discover your personality • Explore yourself • Explore your personality type • Personality tests

  30. Stress Management and Deep Relaxation

  31. Incubation

  32. Knowledge of Results

  33. Identification of the participants’ levels of stress • Highly stressed group • Moderately stressed group • Poorly stressed group

  34. Highly stressed group Moderately stressed group Low stressed group Focus group Support group Control group

  35. Interventions on the Focus group

  36. Interventions • Customer oriented interventions • Individual oriented intervention

  37. Program Brief

  38. Individual oriented interventions

  39. Managing anger and abuseHow to? • Listen positively • Reduce anger • Stay calm • Be responsive • Agree on solutions **

  40. "For every minute you are angry, you lose 60 seconds of happiness." - Ralph Waldo Emerson

  41. Staying positiveHow to? • Stay calm • Stay motivated • Maintain professionalism • Contribute to the team • Create an exciting work place

  42. Focus on resultsHow to? • Achieve targets • Raise standards • Get it first time • Be committed to improvement

  43. Methodology

  44. Methodology for implementation • This would include Lecture and Demonstration through Flip Charts, Audio Visual Aids, & Video Films • Mock & Play sessions • The program would be conducted in English

  45. Implementation plan • In the first phase the Orientation program would be run. • In the second phase identification will be done as to the level of stress among employees • In the third phase intervention in two parts will be executed on the focus groups

  46. OUR TEAM • DR MALAVIKKA DESIA • DOCTORATE IN ORGANIZATIONAL BEHAVIOR • EMINENT PSYCHOLIGST • WORKED ON “EFFECT OF AGING ON ORGANIZATION “ AND “BOREDOM AT WORK”

  47. OUR TEAM • VEER SAGAR • vsagar@vsnl.com • A LEADING FIGURE IN IT AND ITES • FOR OVER 30 YEARS • ONE OF THE PIONEERS IN BACK OFFICE REVOLUTION IN INDIA

  48. Let’s begin from the endand remember "Success is how high you bounce when you hit bottom”

  49. So now you have got itBe a winner“He who dares wins’’

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