New Media for the Networked NGO

1. New Media for the Networked NGO Principles of Successful Networked NGOs Presenter: Beth Kanter E-Mediat is funded by the Middle East Partnership Initiative of the United States Department of State with support from Microsoft Corporation and craigslist Charitable Fund and administrated by the Institute of International Education

2. The Principles • Aligns social media with their communications strategy and objectives • Scales social media by empowering everyone in the organization and integrating social into work flow • Monitors, listens, and researches the people in their network • Gets feedback and start conversations about their work • Work with brand ambassadors to spread their mission • Learn from experience and data

3. Principle #1 Aligns social media with their communications strategy and objectives

4. SMART Social Media Objectives • What is your result? • Who do you want to reach? • What do you want them to do? • How will you measure success? 1. How many? 2. By when?

5. KSW's mission is to produce, present, and promote art that empowers Asian American artists and communities.

7. Kearny Street Workshop SMART Objectives • Focused on one channel (Facebook) to use best practices to: • Increase brand awareness RESULT: We went from 343 to 593 fans • Increase engagement • RESULT: Our post feedback went up 269% • Increase participation of new people in classes and events RESULT: 10% new students /attenders say they heard about us through Facebook • Audience: Artists and community • Strategy: • Show the human face of artists and remove the mystique • Get audience to share their favorites • Connect with other organizations

8. Figure Out What Resonates with Your Audience • Photos • What Worked: • Showing our faces • Looking behind-the-scenes • What Didn’t Work: • Posting on evenings/weekends • Links to event albums • AH-HA! Our FB page needed a personality makeover; we needed to be ourselves • Questions • What Worked: • Fun, easy to answer questions that tapped into our fans’ expertise • What Didn’t Work: • Anything too personal and open-ended questions. • AH-HA! We needed to engage our audience in a two-way conversation

9. Figure Out What Resonates With Your Audience • Partnerships • What Worked: • Mutually supporting another page • Using that page as a source of content • What Didn’t Work: • Last-minute giveaways • AH-HA! Partnering with another org can expand our audience and provide interesting content. • Other things that worked: • Multiple posts per day • Weekly editorial calendaring • Commenting on other pages • Tagging • Enlisting board members to invite friends (result: +40 fans)

11. Principle #1: Share Pair • Aligning social media with your communications strategy and objectives • Write down one of your SMART social media objectives • Share it with the person next to you • Test to make sure it is SMART

12. Principle #2 Scales social media by empowering everyone in the organization and integrating social media into work flow

13. Small NGOs share the work load across staff • 3 person staff • Social media responsibilities in all three job descriptions • Each person 2-4 hours per week • Weekly 20 minute meeting to coordinate • Three initiatives to support SMART objectives • Weekly video w/Flip • Blogger outreach • Facebook

14. Participation Guidelines for Everyone The Rule Book: Social Media Strategy http://www.bethkanter.org/trust-control/

15. Principle #2: Full Group • How can your NGO integrate social media tasks into staff’s work flow? How would you divide the work? • What principles would your NGO include in its social media policy for all staff or volunteers?

16. Principle #3 Monitors, listens and researches the people in their network

17. DIY – Listening Dashboard

18. Brainstorm Keywords • Brainstorm Keywords • Nonprofit Name • Other nonprofit names in your space • Program, services, and event names • CEO or well-known personalities associated with your organization • Other nonprofits with similar program names • Your brand or tagline • URLs for your blog, web site, online community • Industry terms or other phrases • Issue area, synonyms, geography • Your known strengths and weaknesses.

19. Principle #3: Sticky Note Brainstorm

20. Principle #4 Gets feedback and start conversations about their work

21. Example

22. Example

23. Principle #4:Think and Write • Think and Write: • What content have you shared on social media that inspired conversation about your organization’s work? • What is a good example of a question, link, video, photo, or other visual that might spark conversation about your organization’s programs?

24. Principle #5 Works with brand champions and influencers to help implement strategy

25. Principle #5: How To Work With Champions Track:Who Are They? Recognize: Shout Outs, Tagging Cultivate: What do they want to do? Proposal/Tools: Ways to participate Engage and Amplify: Make it fun

27. A Tweetathon was held on June 13th, a week before World Refugee Day on June 20th. Champions signed up to Tweet about the refugee crisis and #bluekey. RoyaHosseini did a Twitter Chat.

28. Principle #5: Consider the Pros and Cons

29. Principle #5Share Pair How might your NGO use champions as part of its strategy?

30. Principle #6 Curates content to capture attention from people in their network in an age of information overload

31. Definition Content curation is the organizing, filtering and “making sense of” information on the web and sharing the very best content with your network

32. He curates content related to his organization’s mission as an advocacy organization dedicated to making children and families a priority in federal policy and budget decisions. He writes blog posts using the links he curated.

33. Principle #6: Sticky Note Brainstorm

34. Principle #7 Learn from Experience and Measurement

35. gristasticladder ‘o engagement grist sets the agenda by showing how green is reshaping our world. we cut through the noise and empower a new generation to make change.

36. grist.org’skey results are: • Footprint: The reach of their activities, both online and offline • Engagement: Readers engage with their content • Individual Behavior Change: Impact on users behaviors, purchase decisions, and daily lives that are in line with sustainability • Societal Change: Impact on society, policy discussions, and conversations that advance sustainable practices.

38. The Principles Aligns social media with their communications strategy and objectives Scales social media by empowering everyone in the organization and integrating social into work flow Monitors, listens, and researches the people in their network Gets feedback and start conversations about their work Curate content to capture attention from their network in an age of information overload Work with brand ambassadors to spread their mission Learn from experience and data

39. Use Worksheet

40. Resources Kearny Street Workshop http://kearnystreet.org/ Bay Area Children’s Theatre http://www.bactheatre.org/ The Blue Key Blog http://bluekeyblog.org/ KhaledHosseini Foundation http://khaledhosseinifoundation.org/ Social Media Examiner http://www.socialmediaexaminer.com/3-rewards-and-3-risks-of-making-customers-brand-ambassadors/ Grist http://grist.org/

41. Lunch Flickr photo by Littlelakes