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British Library & CDRS

British Library & CDRS. move into St Pancras building in 1997 1/2 M free enquiries answered 21 M hits on website www.bl.uk new strategy - collaboration, ‘e’ curatorship. CDRS. international - potential of time zone sharing robust commitment to professionalism. implementation.

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British Library & CDRS

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  1. British Library & CDRS • move into St Pancras building in 1997 • 1/2 M free enquiries answered • 21 M hits on website www.bl.uk • new strategy - collaboration, ‘e’ curatorship...

  2. CDRS • international - potential of time zone sharing • robust • commitment to professionalism

  3. implementation • management initiative so had to secure staff ‘buy-in’ and overcome scepticism • which team to go with? • workload and monitoring • profile

  4. profile • use of existing ‘conspectus’ profile • whole library - team expertise • definition of ‘research level’ • constant modulation and updating

  5. the first question • Web, other electronic, printed, other source • awareness of questioner - who and where • “the right answer might not always be right in a different context”

  6. monitoring • high-level quarterly reports to ExecTeam • 6 weekly project team meetings using CDRS stats, our own monitoring • adjustment of profile level

  7. issues • variation of profile • access to materials store off-site • staff development • virtual reference library improvements • staff access to electronic resources • model electronic licence adjustment

  8. future • discrete units with own profiles • publicity • document delivery - has our DSC a role to play eg. Articles Direct • user education - how to find answer v answer

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